Customer Relationship Management
Q360™ with its single database eliminates duplicate data entry and gives your staff unprecedented visibility into a customer's information from a sales, service, project management or accounting perspective. Building up data on accounts usually starts with information being entered by the sales department. This information is the genesis of all the other information related to a prospect, customer or vendor's relationship with your company. The original information entered from a business contact is simply built upon as the account moves through your business workflow throughout Q360™. As a customer's relationship matures with the rest of your organization; accounting, service and operations for example, the full spectrum of information can be visible to all requiring it, giving them a true 360 degree view of their customer's experience as it they touch various aspects of your organization.
This single view gives those in operations and accounting complete visibility into what is happening in the sales cycle. Sales opportunities that will have special resourcing requirements or could represent unique risks can be identified and dealt with early in the process creating a smoother workflow throughout the organization.
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