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Is Your Service a Commodity?

Posted on October 23, 2017 in Blog ,Improve Profitability by
Is Your Service a Commodity?

  By Greg VanDeWalker  Low cost and high quality managed services do not go together I’m a huge history buff, so when I was in Manhattan this summer, I couldn’t pass up the opportunity to visit Alexander and Eliza Hamilton’s grave at Trinity Church. What I didn’t expect was a loud announcement printed on the side of a building directly behind the tomb reading: WE ARE PROBABLY THE LOWEST PRICED IN THE CITY. That statement really got me thinking about which businesses the low cost […]

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Solutions360 Fuels Growth at Genesis Integration

Posted on October 16, 2017 in Blog ,Customer Success Stories by
Solutions360 Fuels Growth at Genesis Integration

Client Profile Since its inception in 1990, Genesis Integration has transformed from a professional audio provider into a highly sophisticated systems integration company.  The company provides a full range of design/build, consulting and installation services for numerous markets including Audio Visual, Security, Healthcare and School Communications.  Genesis works with its clients to ensure the integrated technology is being adopted, and utilized to its full potential, in order to maximize ROI.  Headquartered in Edmonton, Alberta, Genesis has grown from a staff of two to a team […]

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The Age of Data-Driven Business is Upon Us: Are You Listening, Integrators?

Posted on October 9, 2017 in Blog ,Business Process Improvement ,Improve Profitability by
The Age of Data-Driven Business is Upon Us: Are You Listening, Integrators?

All business should be data-driven business, according to this column by Dan Newman. He and many others say that AV business data is good for integrators. by Daniel Newman The AV integration space wants to be taken seriously as a high-tech space. This is the industry where people come  to connect, communicate and collaborate. You may even have a slogan like that on the back of your business card or your website. In the enterprise space, communication is everything. Whether it’s mass communication or simple small […]

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How to Stay on Track Through the Change Management Process

Posted on October 2, 2017 in Business Process Improvement ,Change Management by
How to Stay on Track Through the Change Management Process

No matter how perfect your change management plan is, there are sure to be bumps in the road. Here are some dos and don’ts to help smooth out those inevitable bumps and keep you on track. When working though a change process, the seemingly impossible task of expecting the unexpected is a part of your job as a leader. While it’s nearly impossible to predict, let alone plan for, every negative development, many of the more common problems are easy to spot early. Here’s what […]

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Four Questions to Take Your Customer Relationships to the Next Level

Posted on September 25, 2017 in Blog ,Improve Profitability by
Four Questions to Take Your Customer Relationships to the Next Level

  By Lori Berry We all have vendors, and if we are lucky enough we have partners. The difference: the partner truly cares about a mutually-rewarding relationship, where a vendor is single-minded in their pursuit of the next deal. So how do you ensure your customers see you as a partner, and not just a vendor? It sounds simple, but to take your customer relationships to the next level you have to ask the right questions and more importantly listen to their answers! Our friends […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Solutions360 Helps Genesis Integration Pivot to Services

Posted on September 11, 2017 in Blog ,Customer Success Stories by
Solutions360 Helps Genesis Integration Pivot to Services

There is a lot of discussion within the integrator community about the need to get into managed services and develop streams of recurring monthly revenue in response to shrinking margins on hardware.  We spoke with Kelly McCarthy, President at Genesis Integration about this phenomenon and how Solutions360 has helped Genesis develop and grow its managed services business. “It is interesting to see how companies are adjusting in the face of margin erosion on hardware,” says McCarthy, “There is a real dichotomy – some companies are […]

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