Service Calls
Do you get nervous when a customer calls and you are trying to figure out how to diagnose the problem? To roll or not to roll, that is the question.....when do you send out a truck? When do you diagnose on the phone? Are you asking embarrassing questions about what is configured at your customer’s site? Is the information you do have up to date and accurate? Do you know the history of the system in question? You need to triage the situation stat!
Q360™ will help your field service department increase a technician's productivity, heighten customer satisfaction, reduce operation costs, and improve profitability by ensuring that the data from which service people make their decisions is accurate and up to date. Because of our single platform approach everyone is entering and retrieving information into one place to ensure timely and accurate workflow.
This better communication between departments results in enhanced customer satisfaction, which helps bolster your reputation and brand in the market place.
The Business Process Management approach with Q360™ provides the holistic view of the customer throughout every touch point - sales process through to post implementation customer care.
- Manage hundreds or tens of thousands of active service calls
- Multi-tiered queues to help organize and resolve service calls
- Electronic field communication cuts down on inefficient talk and idle time
- Capture more accurate call information reduces bill disputes
|
