Managed Services
Monitor, Monitor, Monitor!
Welcome to the new world. As the industry shifts away from the traditional break and fix business in order to embrace a new revenue model, the key to managed services is to track and manage the customer as aggressively as possible. It is not a service that can be managed by an accounting system. Maintenance contracts need to be managed proactively in conjunction with instant ticketing and dispatch of technicians. A managed services account requires a proactive response which can only happen when you have immediate access to timely, accurate and complete customer information.
Use Q360 to implement managed services as an end-to-end remote monitoring and management solution for your customer’s IT infrastructure.
- Drive more business to recurring service revenue
- Reduce operation costs with a proactive service model
- Configuration management
- Remote monitoring and management