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What is Professional Services Automation?

Professional Services Automation (frequently abbreviated to PSA) is software designed to assist professionals, such as IT consultants, with project management and resource management for client projects.  The temporary nature of projects stands in contrast to business as usual, or operations, which are repetitive, permanent or semi-permanent functional work to produce products or services.  In practice the management of these two different operating models is often found to be very difficult to develop distinct technical skills and adoption of separate management styles.  This is accomplished by first identifying and acknowledging the differences and then developing metrics to quantify and qualify basic business processes that can then be used to streamline and improve those processes. 

Typical Professional Services Automation functions include project management and documentation, time recording, billing, and reporting. These features are often integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems in order to improve efficiency of overall operations. As a result, in addition to better managing client projects, contractors can prevent lost revenue and slow billing cycles.

Ultimately PSA software suites allow users to integrate industry-appropriate metrics in order to better understand operations and, in turn, improve efficiency and profitability.

Those familiar with ERP software may like to think of PSA as an ERP system for service organizations.

Comprehensive Project Management

Q360™'s project management is the central repository for all project information – providing a single, detailed view into the operations of your entire organization along with all aspects of the financial picture of each project.

With Q360™'s Professional Services Automation Software, project planning, setup and tracking are system driven. Projects are driven from re-usable templates giving services organizations repeatable processes representing best practices, greatly increasing project efficiency and profitability.

Q360™ gives project managers access to real-time data including project completion percentages, gross margin, remaining hours, work in progress, budget vs. actual, and profitability analysis. Through this visibility, services professionals gain instant understanding of the overall performance of their project teams and are able to make faster and more effective strategic business decisions.

Optimizing Resource Utilization

Effective Resource Management increases profitability by optimizing utilization and minimizing wasted time. Q360™ provides professional services organizations with powerful resource management tools that enable project managers and resource managers to quickly search for and assign the right resources to projects based on their job roles, skill sets, bill rates, certifications, location, and availability.

Time, Expense and Billing Management

Q360™ streamlines the capture of billable time and expenses and enables rapid and accurate customer billing for hourly, fixed bid, or percentage complete projects. Streamlining these processes increases accuracy in time and expense tracking and capture, while shortening invoice and billing cycle time.

Time and expense records are automatically routed through our workflow for approval and posting. Project Managers have the ability to approve, over-ride, or reject time and expenses. Once approved, an invoice can be created directly within Q360™.  Revenue recognition rules ensures a clear differentiation between recognizable revenue for work performed and amounts contractually billable, ensuring an accurate picture of your company's financial standing.

Q360™ is an single system that is a queue-based, professional services automation workflow application designed for your business to better manage people, projects, and corporate performance.