Q360™ Features

Front Office

Back Office

General

Project Management

  • Job costing
  • Dynamic Labor Burden Rates
  • Real-time WIP reporting
  • Time & billing entry
  • Remote time entry
  • Internal Change Order Automation
  • Customer Change Order Quotes
  • Customer Charge Order Automation
  • Cross-Project Material Ordering
  • JIT Procurement
  • Budget management
  • Time reconciliation
  • Schedule & task management
  • Reminders
  • Subcontract management
  • Project checklist templates
  • Project delivery templates
  • Real-time profitability dashboard
  • Task conflict management
  • Task dependencies
  • Project web-portal

Sales

  • Sales opportunity management
  • Marketing campaign tracking
  • Sales funnel & forecast reporting
  • Quote generation
  • Sales order entry
  • Lead management
  • Mail & email merging
  • Purchase history
  • Support history
  • Sales activity score carding
  • Commission reporting
  • Team selling
  • Document management
  • Org chart creation
  • Relationship management
  • Sales process management
  • Sales team management
  • Sales activity auditing
  • Sales dashboards

Service Dispatch

  • Equipment list management
  • Service ticket management
  • Resource scheduling
  • Recurring inspection scheduling
  • Flexible queue based call mgmt
  • Dispatch management
  • Skills based dispatching
  • Dispatch zone management
  • Time tracking & job costing
  • Customer web portal
  • Workorder management
  • MSP integration
  • SLA managefment
  • Mapping integration
  • Service alerts
  • Helpdesk knowledge-base
  • Billing automation
  • Block time management
  • Block amount management
  • RMA tracking & management
  • Service inventory management
  • Service call workflow control
  • Document management
  • Maintenance contracts
  • Email capture & call creation
  • Email notifications
  • Profitability tracking on calls
  • Partner ticket tracking
  • Service level entitlement
  • Service dashboards

 

Full Accounting

  • General ledger
  • A/R ledger
  • A/P ledger
  • Multi-tier chart of accounts
  • Segments & sub-segments
  • Standard & custom financials
  • Multi-currency
  • Multi-company
  • Multiple budgets
  • Billing automation
  • Revenue recognition automation
  • Deferred revenue automation
  • Allocations
  • Bank reconciliation
  • Cash receipts
  • Tax district management
  • Print 1099 forms
  • Reversing journal entries
  • Recurring journal entries
  • Accounting periods
  • Credit card processing -optional
  • Advanced project accounting
  • Collections management
  • Fixed asset automation
  • Financial dashboards
  • Financial ratio reporting

Accounts Payable

  • Purchase history
  • Purchase accrual
  • Check printing
  • Bill payments
  • Back order management
  • Approval routing & workflow
  • Partial receipt tracking
  • Receiving
  • Accounts payable aging

Order Fulfillment

  • Margin analysis
  • Sales tax automation
  • Partial shipments
  • Available to promise
  • Drop shipping
  • Quoting
  • Order routing & workflow
  • Pick/pack/ship
  • RMA management
  • Sub-customer tracking
  • Order history
  • Order location tracking
  • Sales & purchase order links

Inventory

  • Valuation reports
  • Physical count processing
  • Unit of measure translation
  • Master part numbers
  • Part images & documents
  • Item kits
  • Multi-tiered pricing
  • Audit trail for adjustments
  • Replenishment warnings
  • Multi-location warehousing
  • Truck stock management
  • Multiple units of measure
  • Vendor tracking & ranking
  • Bar-code scanning & printing
  • Warranty management
  • RMA tracking
  • Mass price adjustments
  • Vendor integration

Human Resources

  • Time & attendance
  • Labor burden rate management
  • Certification tracking
  • Skill acquisition tracking
  • Asset/Articles tracking
  • Emergency contacts
  • Benefit tracking
  • Schedules & paid leave management
  • Review & feedback tracking
  • Emergency contact tracking

Reporting

  • Real-time dashboards
  • Real-time workflow diagrams
  • Built in PDF converter
  • Standard reports & admin
  • Saves searches
  • Report export options
  • Spreadsheet* integration
  • Email* integration
  • Advanced analytics
  • KPI reporting
  • Ad hoc report writer
  • Web publishing automation

General Setup

  • Role definitions
  • Extensive custom permissions
  • Developers interface – open API
  • Always on auditing
  • Comprehensive online help
  • Telephony* integration