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SALES FORCE AUTOMATION
Q360 - Innovative Software
At the forefront
of Q360's Customer Relationship Management arsenal is Q360
Sales Force Automation. Q360 SFA was specifically designed
to enable, help and assist the sales group to use their contact
time with the customer more efficiently and more effectively
than in the past. Never before has it been so quick and easy
to follow a sales prospect from discovery to close of the
sale.
The key to increasing sales productivity
is the proper design and implementation of tools to help the
sales professional provide their customer with timely and
accurate information. Q360 SFA enhances productivity by integrating
contact management, sales funnel tracking, quote generation,
price list management and correspondence control. Q360 SFA
is designed around the sales department, so that the sales
group may capitalize on enhanced individual productivity.
Q360 SFA can also be implemented with Q360 Financials and
Q360 Service Dispatch to broaden the depth of information
and efficiencies.
Q360's Sales Force Automation allows sales
people to keep track of and organize prospects as they migrate
through the sales funnel. Sales managers can review daily
sales activity with the click of a button, as well as by running
up-to-the-second sales forecasts whenever the need arises.
The information for all sales activity is stored in an SQL
database so data tracking and analysis is second to none.
Business rules and workflow are flexible so Q360 SFA can lend
itself to how your people do business. With features like
optional shared calendars as well as Microsoft Outlook automation
for contacts, calendars and email, your staff are always informed
and up to date.
When Q360 SFA is integrated with other
Q360 modules, the information that the Sales department collected
is shared with and utilized by the production, accounting
and service departments. There is no duplication of effort
as work moves through electronic queues. Updates made by any
department are shared across the enterprise instantly. With
just a few clicks of your mouse you can view a customer's
full experience with your organization; powerful information!
- Q360 SFA doesn't stop at tracking basic
prospect information. Increasing sales productivity requires
tools to help the sales professional provide his/her clients
with timely information. This may take the form of a quotation,
letter, or other electronic documentation. This information
may be printed as hard copy or be sent instantly in PDF
format via email (Q360's seat license includes a PDF Writer
license).
- Q360 SFA's open architecture allows
you to manage and share information across third party programs
through easy integration with other popular applications
such as Microsoft Word, Outlook, Excel and various fax server
programs to name a few.
- All this information is centralized
in the Q360 SFA SQL database. With a centralized and uniform
filing system, there are no more lost letters, quotes, and
notes for staff to hunt down. It's all in the database,
easily found by any staff member.
- Import MS Word, MS Excel, Graphics
Documents, any type of document, including e-mails, to any
company record. Now product brochures, scanned (signed)
contracts, photographs and just about anything else that
is important to you is a quick click away now that they
are stored in the Q360 SFA database.
- Design or modify your own reports with
the built-in report writer, or use the standard formats
already provided. You also have access to the built in Query
Analyzer to make complex queries against the database.
- Remote data access over the Internet
using VPN or dialup connectivity or using Q360 M.E. to synchronize
with the main database.
- Comprehensive price lists and optional
inventory levels keep sales staff on top of product availability.
Q360's CRM solution enables decision-makers
to recognize and understand patterns and trends based on the
integration of complex customer transaction data. It also
helps organizations understand how relationship management
can optimize customer value. Despite the benefits and usually
due to lack of education, many organizations still have not
invested in this technology. Meanwhile, their competitors
are finding ways to collect, translate, analyze and use customer
information in unlimited ways, which results in strengthened
relationship marketing and more focused promotional campaigns
and brand management programs. Companies with effective CRM
solutions better understand buying behavior, cross-selling
opportunities, customer retention and acquisition, customer
loyalty, upselling opportunities, product trends and promotion
effectiveness. Plain and simple - they just know their customers
better.
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