Business Process Improvement

The Value of System IDs in Delivering Support

Posted on October 8, 2018 in Business Process Improvement ,Industry Discussion ,Q360 by
The Value of System IDs in Delivering Support

System IDs allow you to identify individual systems by a unique number, defined as a list of serialized assets that belong within the system. In today’s video, Steve Riley, talks to us about one of his passions, the area of the business called Support. “I’ve been seeing a migration or an evolution, from our traditional service model to the support model,” according to Riley. In the article, It’s All About Support Part One: The Overview, Riley discusses the five necessary steps for integrators that intend to provide […]

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What Your Sales Forecast Isn’t Telling You

Posted on September 12, 2018 in Achieve Business Growth ,Business Process Improvement by
What Your Sales Forecast Isn’t Telling You

In a lot of organizations, your sales forecast is only giving you a partial representation of the truth  The first challenge is to establish objective criteria against the data Sales people are generally very optimistic and hopeful, and as great a trait as that is, it doesn’t always make for great judgement when evaluating where a sales opportunity is within the sales cycle.  One very simple, yet powerful method to get objectivity into the numbers is to define what your various sales cycles look like. You […]

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Better Decision Making – Part 2

Posted on May 28, 2018 in Blog ,Business Process Improvement ,Industry Discussion by
Better Decision Making – Part 2

Part One of our discussion about decisions addressed how managers should approach them. Part Two raises some ideas and questions for further consideration about who should make them: you or someone else. What is a decision? It’s “the course of action you intend to take when it isn’t obvious what to do.” This means decisions are only needed when you don’t have information that would make the intended action obvious—because if all the desired information is available, the decision would “make itself”. So when you hear […]

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The 5 Most Common Business Process Management Hurdles

Posted on May 22, 2018 in Around the Web ,Business Process Improvement by
The 5 Most Common Business Process Management Hurdles

By Sarah Berkowski Organizational change management requires dedication, clarity of vision and patience to be effective. While every organization will face a different set of challenges when undertaking a business process management (BPM) initiative, the challenges often fall into one of the five categories below. 1. Lack of Leadership Commitment When the management team is truly committed to meeting an objective, leaders pull out all the stops. Money, people and other resources flow freely. When management is not fully committed, leaders leave their people adrift. Priorities […]

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The Profit Killer – Unnecessary Process Variation

Posted on April 26, 2018 in Business Process Improvement ,Industry Discussion by
The Profit Killer – Unnecessary Process Variation

By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest as above), and a Certified Quality Auditor via the American Society for Quality. How have these experiences and certifications contributed to my understanding of the AV integration, Live Event and other Systems Contractors business models?   They prove that any human or mechanical action (or process) […]

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How to Involve Employees in Process Improvements

Posted on March 26, 2018 in Around the Web ,Business Process Improvement by
How to Involve Employees in Process Improvements

By Ivan Seselj Is it a struggle to get your staff involved in process improvement initiatives? If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve business processes. Even once they do get employees involved, it’s often a challenge to sustain the momentum. The good news is that given the chance, most employees do want to have a voice in process improvement. Management just needs to make it as easy as possible for staffers to […]

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Keep it Simple for Gold Medal Business Processes

Posted on March 19, 2018 in Business Process Improvement ,Industry Discussion by
Keep it Simple for Gold Medal Business Processes

By Sarah Berkowski For two weeks last month, some of the world’s premier athletes came together in Pyeongchang, South Korea to take part in the 2018 Winter Olympics. While some of the sports featured in the games may be unfamiliar to many parts of the world — think biathlon or curling — there’s no denying all of the participants were at the top of their respective sports. The same holds true for the upcoming playoffs in professional basketball and ice hockey. While the sport and […]

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