Business Process Improvement

Are you terrified of implementing new software in your business?

Posted on November 28, 2012 in Blog ,Business Process Improvement ,Change Management by

Implementing New Software or a Root Canal? If you asked a technology integration business owner whether they would rather have a root canal performed or implement new software in their business, they’d likely opt for the root canal. The thought of reviewing options and then literally, turning operations on its ear to put in a new system is overwhelming at best; fraught with risk at worst. Many business owners will agree that the point of reviewing operations to see what can be streamlined and improved […]

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Our Systems are Integrated… Really?

Posted on August 24, 2012 in Blog ,Business Process Improvement by

As I review “As Is” business processes at new mid-size customers I constantly run into applications that claimed to be “integrated”.  Customers have environments that have integrated CRM, Accounting, Inventory, Job Costing, Project Management, etc.  However, rarely are these software systems truly integrated.  Behind the thin veil of “integration” is often a mess of data batching, incongruent information, orphaned data, re-keying of information and always lots and lots of spreadsheets cobbled together to try and make sense of it.   But the marketplace is full of […]

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Sales and Marketing is a Process That Needs Automation

Posted on July 14, 2012 in Blog ,Business Process Improvement by

Automation in sales and marketing should be about improving the ability to deliver the right message to the right person at the right time via the right channel. Automation or repetition of more generic, higher volume tasks is more likely at the early stages of engagement and lead nurture and then post sale around delivery. More personal, higher value (and higher cost) sales tasks and activities can then be undertaken with qualified leads to close the sale. The first challenge facing most companies is that processes […]

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Integrated Systems Next Step; Single System

Posted on July 14, 2012 in Blog ,Business Process Improvement ,Improve Profitability by

For years, industry and analysts have been touting the benefits of integrated systems that would improve the decision-making process by taking information from disparate functions and processes and organizing it efficiently. Strides continue to be made in driving efficiencies throughout the organization through just this sort of thought: Inventory and purchasing systems, payroll and HR systems, HVAC and fire systems, door entry and VOIP systems all coming together in solutions that drive productivity by correlating the data that these formerly disparate systems generated. The industry […]

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Finding the mobile OS that’s right for your business: John Graham talks iPhone

Posted on July 13, 2012 in Blog ,Business Process Improvement by

Author: Tasha Caruso TELUS Talks Business With so many mobile devices on the market that support various operating systems, it’s often tough to know which will be the best tool to support you and your team. In series of four posts, we are speaking with Canadian business leaders about how and why they chose not just their device, but the operating system. As the Executive Vice President for software company Solutions360, John Graham’s path to the iPhone started when he purchased his iPad. What struck […]

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Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone

Posted on April 28, 2012 in Blog ,Business Process Improvement ,Improve Profitability ,Solutions360 by

The following is a excerpt of a post by Christopher Neto of AVShout At Your Service Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone  By Christopher Neto It has many names—a service maintenance agreement, a fixed-price support contract, a service level agreement, a maintenance contract, a service contract, or even an extended warranty (although this term can be limiting). The basics are that service agreements were originally developed as the insurance policy for products and services. For the customer it gave them piece […]

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Have you Experienced Project Management Miscommunication?

Posted on January 5, 2012 in Blog ,Business Process Improvement by

Does this picture remind you of your last project?  This is one of my favorite comic strips about project management communication, or miscommunication.  I first came across this comic strip about 6 years ago, it was posted outside of a cubical at a new client site.  I thought it poignantly demonstrated how easily miscommunication can occur in a project. — Click on the image to see a full view– Whenever you have a team of people working together for a common cause, it becomes imperative […]

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