Change Management

What’s With All the Mergers & Acquisitions?

Posted on July 24, 2017 in Blog ,Change Management ,Industry Discussion by
What’s With All the Mergers & Acquisitions?

July 7, 2017 Ari Fuchs With all the mergers and acquisitions (M&A) afoot in the AV integration industry, how can integrators make sense of their own potential? During my two days at InfoComm, I had the pleasure of meeting with several industry rock stars representing a wide cross-section of the AV hardware, software and integration markets. While the discussions were wide-ranging, the question that was raised most frequently was “what is behind the incredible level of mergers and acquisitions (M&A) lately?” Most industry participants I […]

More info »

How Spinitar’s Self-Directed Teams and ‘Family’ Culture Helped It Reach $60M

Posted on May 24, 2017 in Blog ,Change Management ,Customer Success Stories ,Industry Discussion by
How Spinitar’s Self-Directed Teams and ‘Family’ Culture Helped It Reach $60M

Through a name change, new philosophy and even a recession, Spinitar has grown to a $60 million company that shows unmatched loyalty to its employees, builds unique project teams and even works with competitors May 24, 2017 D. Craig MacCormack Commercial Integrator Magazine Click here to read the full article You’ve probably never heard of Presentation Products, Inc., but it’s a company with more than a 30-year history of installing and integrating some of the most progressive AV systems in the industry — and of treating […]

More info »

How Accurate is Your Data?

Posted on July 15, 2016 in Change Management ,Improve Profitability ,Q360 by
How Accurate is Your Data?

“Across our 10 branch offices, sales on average are up 7% last quarter.” This statement tells you exactly nothing. But it sure sounds like good news in a management meeting. And seldom does someone ask the follow-up question.  It turns out that four of the offices each saw their sales double, while most of the other ones are struggling or even trending decreases in sales. That’s the nuance of what’s really happening.  That’s an actionable piece of information, quite the opposite of the former; which might […]

More info »

The Pitfalls of Business Process Improvement Initiatives

Posted on February 9, 2016 in Blog ,Business Process Improvement ,Change Management by
The Pitfalls of Business Process Improvement Initiatives

The business of improving your business is serious business.  How many times have you or someone on your team tinkered with a process and had it result in less than desired results?  Perhaps it wasn’t adopted, or only partially adopted by a few on the team.  Or worse, it had adverse results on other areas of the business.  In today’s world of commerce you need to be nimble and constantly thinking about how you can improve; either making things more efficient or creating a better customer experience.  […]

More info »

Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Posted on January 13, 2016 in Blog ,Change Management by
Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples of value added resellers and manufacturers mismanaging customer expectations in order to close a sale.  And I’m not sure if this is worse, but often times the mismanagement isn’t done on purpose but due to ignorance on the part of what constitutes a successful implementation. […]

More info »

You know you’re ready for Enterprise Resource Planning (ERP) when…

Posted on December 21, 2015 in Blog ,Change Management by
You know you’re ready for Enterprise Resource Planning (ERP) when…

There is a tipping point in every business when the small, nimble team that worked its magic for years starts to degrade under the weight of data. Too many customers to keep track of in your head, larger projects require more juggling to keep track of schedules and costs in a timely manner and the pressure to react just as quickly and effectively keeps increasing as you continue to grow. Typically the first reaction is to hire another (non-billable) person to compile the information. The […]

More info »

Everyone Is In Sales, But They Need To Know How

Posted on October 16, 2014 in Blog ,Change Management by
Everyone Is In Sales, But They Need To Know How

A customer centric focus is key Every employee in an organization supports the sales process, but many don’t realize how their role impacts the bottom line. Successful companies spell it out so everyone understands their contribution to long-term profitability. The idea that everyone is in sales across the company is not a new one, but not all embrace it. If a company wants to create a culture where every employee buys into the concept, it must ensure everyone understands their role in the sales process […]

More info »

Archives

business management software