Change Management

Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Posted on January 13, 2016 in Blog ,Change Management by
Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples of value added resellers and manufacturers mismanaging customer expectations in order to close a sale.  And I’m not sure if this is worse, but often times the mismanagement isn’t done on purpose but due to ignorance on the part of what constitutes a successful implementation. […]

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You know you’re ready for Enterprise Resource Planning (ERP) when…

Posted on December 21, 2015 in Blog ,Change Management by
You know you’re ready for Enterprise Resource Planning (ERP) when…

There is a tipping point in every business when the small, nimble team that worked its magic for years starts to degrade under the weight of data. Too many customers to keep track of in your head, larger projects require more juggling to keep track of schedules and costs in a timely manner and the pressure to react just as quickly and effectively keeps increasing as you continue to grow. Typically the first reaction is to hire another (non-billable) person to compile the information. The […]

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Everyone Is In Sales, But They Need To Know How

Posted on October 16, 2014 in Blog ,Change Management by
Everyone Is In Sales, But They Need To Know How

A customer centric focus is key Every employee in an organization supports the sales process, but many don’t realize how their role impacts the bottom line. Successful companies spell it out so everyone understands their contribution to long-term profitability. The idea that everyone is in sales across the company is not a new one, but not all embrace it. If a company wants to create a culture where every employee buys into the concept, it must ensure everyone understands their role in the sales process […]

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Achieve ERP ROI by Establishing Clear Metrics Early On

Posted on October 7, 2013 in Blog ,Change Management ,Q360 by
Achieve ERP ROI by Establishing Clear Metrics Early On

Knowing what to measure and asking the right questions before you begin your ERP deployment will guarantee your organization reaps the tangible and intangible benefits that will improve your bottom line. Many organizations erroneously decide the return on investment for their ERP implementation is negligible because they’ve fallen prey to the common pitfalls that stymie ROI during the deployment phase. But there is plenty of potential for both tangible and intangible benefits that will significantly impact the business, as long as you establish metrics early […]

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Avoid ERP pitfalls that keep you from realizing ROI

Posted on August 13, 2013 in Blog ,Change Management by

It’s not uncommon for organizations go down the ERP path only to realize very little ROI, and it can usually be blamed on lack of preparation, not the software itself. Many organizations fail in their first attempt at implementing ERP software and erroneously conclude there’s little return on investment to be had from their deployment. This false realization is due in part because they didn’t take a step backward before the software selection process. They also didn’t document what they expected to achieve: What were […]

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Follow These Tips to Select the Best PSA Software for Your Business

Posted on July 16, 2013 in Blog ,Change Management by

Rapidly adopting technology for its own sake without thorough understanding of your organization’s challenges is a recipe for failure. Visualizing how you want to do business is critical for selecting software that supports true business transformation. Many organizations rush into company-wide software implementations, mistaking them to be a panacea for whatever ails them, when instead they should be taking a step back to take a hard look at their current and future business requirements. Deploying new technology should be viewed as opportunity to transform how […]

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Does Software Have a Place in Your Strategic Planning?

Posted on July 4, 2013 in Blog ,Business Process Improvement ,Change Management ,Improve Profitability by

I received an engaging note from a client yesterday about how they perceived the acquisition of our software and it made me curious to see how others viewed software’s place in your business. Eric the CFO at Wayne Automatic said: “Q360 doesn’t sell software.  Instead they enable you with tools to optimize your processes, while simultaneously challenging you to rethink where and how you generate your greatest returns on investment.  Only those individuals who are serious about taking their organizations to the next level should […]

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