Improve Profitability

Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone

Posted on April 28, 2012 in Blog ,Business Process Improvement ,Improve Profitability ,Solutions360 by

The following is a excerpt of a post by Christopher Neto of AVShout At Your Service Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone  By Christopher Neto It has many names—a service maintenance agreement, a fixed-price support contract, a service level agreement, a maintenance contract, a service contract, or even an extended warranty (although this term can be limiting). The basics are that service agreements were originally developed as the insurance policy for products and services. For the customer it gave them piece […]

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