Automate Operations

Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone

Posted on April 28, 2012 in Automate Operations ,Blog ,Solutions 360 by

The following is a excerpt of a post by Christopher Neto of AVShout At Your Service Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone  By Christopher Neto It has many names—a service maintenance agreement, a fixed-price support contract, a service level agreement, a maintenance contract, a service contract, or even an extended warranty (although this term can be limiting). The basics are that service agreements were originally developed as the insurance policy for products and services. For the customer it gave them piece […]

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Have you Experienced Project Management Miscommunication?

Posted on January 5, 2012 in Automate Operations ,Blog ,Solutions 360 by

Does this picture remind you of your last project?  This is one of my favorite comic strips about project management communication, or miscommunication.  I first came across this comic strip about 6 years ago, it was posted outside of a cubical at a new client site.  I thought it poignantly demonstrated how easily miscommunication can occur in a project. — Click on the image to see a full view– Whenever you have a team of people working together for a common cause, it becomes imperative […]

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