Service Calls
Triage Stat!
Do you get nervous when a customer calls and you are trying to figure out how to diagnose the problem? To roll or not to roll, that is the question.....when do you send out a truck? When do you diagnose on the phone? Are you asking embarrassing questions about what is configured at your customer’s site? Is it up to date and accurate? Do you know the history? You need to triage stat!
Q360 will help your field service department increase a technician's productivity, heighten customer satisfaction, reduce operation costs, and improve profitability by ensuring that the data from which service people make their decisions is accurate and up to date. Because of our one platform approach everyone is entering information into one place to ensure timely and accurate information.
- Zone-based dispatching
- Material handling, truck stock, RMA's and billing
- Customer and technician web portals and information dispatched to handheld's such as Blackberry devices
- Accurately track and collect field data
- Increase speed and accuracy of billing