Yearly Archives: 2018

Assessing the Value of Investing in ERP Software

Posted on December 10, 2018 in Blog by

How do you know when your technology integration business is ready to invest in ERP software? Calculating the return value of an investment can be daunting, even for the experienced executive, but one which includes new ERP Software may be at the top of the list. Say the word “Enterprise” and it means the whole business will be involved and it’s sure to mean “change”- and some folks may not welcome changing from the old ways. New enterprise software will not only affect the technology […]

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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Lone Star Communications Manages Growth with Solutions360

Posted on November 13, 2018 in Customer Success Stories ,Q360 by

Client Profile Lone Star Communications, a leader in the life safety industry, opened its doors in 1991. For over a quarter century, the company has served the Texas healthcare and K-12 education markets. In 2016, Lone Star acquired Houston-based Halco Life Safety Systems, followed by Arkansas- and Louisiana-based ArCom Systems in 2018. It is no secret that the AV industry is ripe for consolidation. Ray Bailey, CEO at Lone Star Communications, recently shared his thoughts about how Solutions360 fits within his plans to expand into new […]

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The Value of System IDs in Delivering Support

Posted on October 8, 2018 in Business Process Improvement ,Industry Discussion ,Q360 by

System IDs allow you to identify individual systems by a unique number, defined as a list of serialized assets that belong within the system. In today’s video, Steve Riley, talks to us about one of his passions, the area of the business called Support. “I’ve been seeing a migration or an evolution, from our traditional service model to the support model,” according to Riley. In the article, It’s All About Support Part One: The Overview, Riley discusses the five necessary steps for integrators that intend to provide […]

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The 4 P’s for a Successful ERP Implementation

Posted on August 27, 2018 in Automate Operations ,Blog ,Solutions360 by

By Tofiq Indawala, PMP Implementing an ERP system is one of the most valued investments that a company can make.  It brings every element of your operations on to a single platform, allowing you to run operations from a single point of information.  There are many articles out there discussing requirements gathering for an ERP, feature lists, and how to manage the implementation project.  However, there are few that discuss the most critical elements for success.  You may have prepared and developed a plan for […]

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Solutions360 Increases Visibility at South Central AV

Posted on July 30, 2018 in Blog ,Customer Success Stories ,Q360 by

Chip Sprague from South Central AV stopped by our booth at InfoComm, and sat down with Brad Dempsey to tell us how Q360 has changed his business. South Central AV has been using the Q360 software platform for just over one year. Prior to Q360, South Central had been using a Unix-based system for 25 years, plus six other systems that operated in silos. The company did not have good visibility into profitability on the project side of the business, which was a big challenge. Sprague, […]

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Solutions360 Software Helps Integrators On-Board Acquisitions

Posted on July 23, 2018 in Achieve Business Growth ,Blog ,Solutions360 by

After an acquisition is made, the hard work begins. It’s no secret that mergers and acquisitions are rampant in the AV industry, and the pace of consolidation shows no signs of slowing down. As a result of acquisition, many of Solutions360’s customers are either experiencing or getting ready for explosive growth. Q360 software has been a great tool to help integrators gain command and control of both operations and accounting, smoothing out the bumps of on-boarding a new organization. Brad Dempsey  and  John Graham recently sat […]

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