Yearly Archives: 2018

Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

More info »

Q360 Makes it Easy for Sales Reps to Prepare for Customer Meetings

Posted on October 22, 2018 in Automate Operations ,Blog ,Solutions360 by

How long does it take you to prepare for customer meetings?   How accessible is all of your customer information?   In Q360, all the data for a customer is located in one spot, which increases visibility, making it easier for sales reps to manage customer relationships.   A common complaint from systems integrators is that none of their systems talk to each other. This makes it challenging for sales reps to get a snapshot of what is happening with their customers in real time. […]

More info »

VTI Security Talks About How Q360 Increased Efficiencies in Accounting Processes

Posted on September 24, 2018 in Blog ,Customer Success Stories ,Q360 by

VTI Security has been using Q360 for just over one year. Prior to that, the company had been using Dynamics Great Plains for roughly 20 years. Chris Kambeitz is the Accounting Manager at VTI Security. She recently spoke with us about how Q360 has improved her access to data, and increased efficiencies in accounting processes. One of the big changes in the transition to Q360 has been improved access to reporting. “We can get an AP aging report in real time at any point, at […]

More info »

VTI Security Controller Talks about the Ease of Year End with Q360

Posted on September 17, 2018 in Blog ,Customer Success Stories ,Q360 by

VTI Security has been using Q360 for just over one year. Prior to that, the company had been using Dynamics Great Plains for roughly 20 years. According to LInda Larish, Controller at VTI Security, with Great Plains, the month-end process typically took 15-20 days before they got a financial out. In Q360, this process has been reduced to eight days to the point where they are closed and everything is complete. Balancing the AR and AP and all the sub-ledgers are done the first day […]

More info »

How Spinitar Increased Margins by Focusing on Billable Hours

Posted on April 23, 2018 in Blog ,Customer Success Stories ,Q360 by

Before Solutions360, Spinitar lacked visibility into labor utilization rates, or the percentage of billable hours that employees worked. From an operational efficiency perspective, the company wanted to improve the way it managed its labor pool. Today, with the Solutions360 software platform, Spinitar is able to optimize resource utilization, and do more with less. We spoke with Jay Rogina, Principal at Spinitar, about how the company’s focus on billable hours helped to increase margins. Prior to Solutions360, employees were already posting their hours, but the data […]

More info »

How Integrators Provide Service With More Than a Smile

Posted on May 22, 2014 in Achieve Business Growth ,Industry Discussion ,Solutions360 by

      By Carolyn Heinze On May 22, 2014 An excerpt from the full article The customer may not always be right, but that doesn’t mean that they don’t deserve stellar service. In fact, great service is not a question of whether the client is entitled to it, nor is it just a bonus—a nice thing to offer. It’s a necessity, both for AV firms facing the ongoing and ever-increasing commoditization of technology and the shift from hardware to software (and thus, lower margins), […]

More info »

Blog Tags

Archives

business management software