Yearly Archives: 2018

Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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VTI Security Talks About How Q360 Increased Efficiencies in Accounting Processes

Posted on September 24, 2018 in Blog ,Customer Success Stories ,Q360 by

VTI Security has been using Q360 for just over one year. Prior to that, the company had been using Dynamics Great Plains for roughly 20 years. Chris Kambeitz is the Accounting Manager at VTI Security. She recently spoke with us about how Q360 has improved her access to data, and increased efficiencies in accounting processes. One of the big changes in the transition to Q360 has been improved access to reporting. “We can get an AP aging report in real time at any point, at […]

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How Spinitar Increased Margins by Focusing on Billable Hours

Posted on April 23, 2018 in Blog ,Customer Success Stories ,Q360 by

Before Solutions360, Spinitar lacked visibility into labor utilization rates, or the percentage of billable hours that employees worked. From an operational efficiency perspective, the company wanted to improve the way it managed its labor pool. Today, with the Solutions360 software platform, Spinitar is able to optimize resource utilization, and do more with less. We spoke with Jay Rogina, Principal at Spinitar, about how the company’s focus on billable hours helped to increase margins. Prior to Solutions360, employees were already posting their hours, but the data […]

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7 Ways to Rekindle Your Love of Process Improvement

Posted on February 26, 2018 in Blog ,Business Process Improvement by

By Ivan Seselj Are your business processes crying out for a little love? The best way to ensure that your processes remain static, out of date and rarely used, is to deprive them of love and attention from your teams. When processes are routinely ignored or viewed as a hurdle that teams would rather bypass, it signals a need for change. And yet, engaging people in the task of prioritizing process improvement is a challenge that many organizations encounter. 7 Ways to Rekindle Your Love […]

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What is Business Process Management?

Posted on August 14, 2017 in Blog ,Business Process Improvement by

Business Process Management (BPM) represents an evolution in business thinking that provides companies of all sizes with the transparency, insight and agility to take the competitive lead. It’s such an important element of business automation that companies spent $6.96 Billion on BPM in 2016, according to research from MarketsandMarkets.  The BPM market has a forecasted CAGR of 14.2% for the next five years, and is expected to reach $13.52 Billion by 2021.  Demand for software and services is increasing rapidly as businesses face the challenge […]

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Avoid ERP pitfalls that keep you from realizing ROI

Posted on August 13, 2013 in Blog ,Change Management by

It’s not uncommon for organizations go down the ERP path only to realize very little ROI, and it can usually be blamed on lack of preparation, not the software itself. Many organizations fail in their first attempt at implementing ERP software and erroneously conclude there’s little return on investment to be had from their deployment. This false realization is due in part because they didn’t take a step backward before the software selection process. They also didn’t document what they expected to achieve: What were […]

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