Yearly Archives: 2017

4 Factors to Consider When Creating a Recurring Revenue Model

Posted on August 28, 2017 in Blog ,Improve Profitability by

Transitioning to a recurring revenue model may not be an overnight move for integrators, however there are a number of services that can be built and delivered in short order to help move integrators toward generating greater amounts of recurring revenue while offering greater value to customers. by Chris Bianchet For as long as I have been in the AV contracting industry, I have been around and part of the endless conversations about the importance of recurring revenue. “We need more service revenue” and “we […]

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How Integrators Provide Service With More Than a Smile

Posted on May 22, 2014 in Achieve Business Growth ,Industry Discussion ,Solutions360 by

      By Carolyn Heinze On May 22, 2014 An excerpt from the full article The customer may not always be right, but that doesn’t mean that they don’t deserve stellar service. In fact, great service is not a question of whether the client is entitled to it, nor is it just a bonus—a nice thing to offer. It’s a necessity, both for AV firms facing the ongoing and ever-increasing commoditization of technology and the shift from hardware to software (and thus, lower margins), […]

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When you can’t trust the numbers, what do you do?

Posted on May 27, 2013 in Blog ,Customer Success Stories ,Improve Profitability ,Q360 by

“Our business is in growth mode” Says Kelly McCarthy, CEO of Genesis Integration, “and when we tried to get data from the CRM program, the project management system and accounting system to get a clear view of the business, I couldn’t trust the numbers.” When a building is being built that requires audio/visual set ups, Genesis Integration does the design and install. Genesis is a construction company that knows audio/visual. Although the three systems Genesis used were linked, too much time was spent managing three databases. The information was not linked in terms of […]

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Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone

Posted on April 28, 2012 in Blog ,Business Process Improvement ,Improve Profitability ,Solutions360 by

The following is a excerpt of a post by Christopher Neto of AVShout At Your Service Can’t Decide Whether to Love or Hate Service Agreements? You’re Not Alone  By Christopher Neto It has many names—a service maintenance agreement, a fixed-price support contract, a service level agreement, a maintenance contract, a service contract, or even an extended warranty (although this term can be limiting). The basics are that service agreements were originally developed as the insurance policy for products and services. For the customer it gave them piece […]

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