Four Questions to Take Your Customer Relationships to the Next Level

Posted on September 25, 2017 in Blog ,Improve Profitability by

  By Lori Berry We all have vendors, and if we are lucky enough we have partners. The difference: the partner truly cares about a mutually-rewarding relationship, where a vendor is single-minded in their pursuit of the next deal. So how do you ensure your customers see you as a partner, and not just a vendor? It sounds simple, but to take your customer relationships to the next level you have to ask the right questions and more importantly listen to their answers! Our friends […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Solutions360 Helps Genesis Integration Pivot to Services

Posted on September 11, 2017 in Blog ,Customer Success Stories by

There is a lot of discussion within the integrator community about the need to get into managed services and develop streams of recurring monthly revenue in response to shrinking margins on hardware.  We spoke with Kelly McCarthy, President at Genesis Integration about this phenomenon and how Solutions360 has helped Genesis develop and grow its managed services business. “It is interesting to see how companies are adjusting in the face of margin erosion on hardware,” says McCarthy, “There is a real dichotomy – some companies are […]

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Pivot to Profit: Integrators Learn from Major Technology Players

Posted on September 4, 2017 in Blog ,Change Management ,Improve Profitability by

CEDAR RAPIDS, IA, Aug. 22, 2017 The second annual Pivot to Profit event, hosted by NSCA, PSA Security, and SYNNEX, is attracting big names in technology. These companies want to teach integrators how to “pivot” to take advantage of new revenue opportunities. Pivot to Profit will take place on Sept. 28-29, 2017, at the Crowne Plaza Hotel & Conference Center Chicago O’Hare. Keynote speaker James Waddell, from Cannon Design, shares what Cannon Design clients expect today from their building technology – and what the A/E […]

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4 Factors to Consider When Creating a Recurring Revenue Model

Posted on August 28, 2017 in Blog ,Improve Profitability by

Transitioning to a recurring revenue model may not be an overnight move for integrators, however there are a number of services that can be built and delivered in short order to help move integrators toward generating greater amounts of recurring revenue while offering greater value to customers. by Chris Bianchet For as long as I have been in the AV contracting industry, I have been around and part of the endless conversations about the importance of recurring revenue. “We need more service revenue” and “we […]

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Using ‘As-a-Service’ Solutions: 4 Benefits to Share with Clients

Posted on August 21, 2017 in Blog ,Improve Profitability by

by Dan Newman If any of your small or medium-sized enterprise (SME) clients are still buying software on a disk, it’s time for you to have a talk with them. As a matter of fact, if any-sized business hasn’t yet adapted to the as-a-service (aaS) model of software, platform, and infrastructure delivery, they’re missing out on a huge opportunity to make business tremendously more agile while improving cost and competitiveness. Remember the days of annual software upgrades, or the frustration of sharing a file with […]

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What is Business Process Management?

Posted on August 14, 2017 in Blog ,Business Process Improvement by

Business Process Management (BPM) represents an evolution in business thinking that provides companies of all sizes with the transparency, insight and agility to take the competitive lead. It’s such an important element of business automation that companies spent $6.96 Billion on BPM in 2016, according to research from MarketsandMarkets.  The BPM market has a forecasted CAGR of 14.2% for the next five years, and is expected to reach $13.52 Billion by 2021.  Demand for software and services is increasing rapidly as businesses face the challenge […]

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