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From Service to Support

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is

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How Big Is Your Inventory Graveyard?

Integrators almost always end up with extra inventory on every project. Sometimes the client changes their mind, sometimes product is over-ordered, and sometimes there is just a mistake but it’s too costly to return to the vendor. Whatever the scenario,

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What Should A Lessons Learned Process Focus On?

When working on an integration project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say

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NSCA Next-Generation Leadership Training

Is Your Next-Generation of Leadership Ready to Lead? Finding and retaining talent is a hot topic with systems integrators in 2019. NSCA commonly hears how many integrators are struggling with developing new leaders to better understand the business, enlarge their

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Using As-A-Service to Sell More Hardware

A blog entry based upon an article from our partners at GreatAmerica Financial Services There is no way around it. If As-A-Service wasn’t the “thing” before, 2019 is the year of As-A-Service for Managed Service Providers, UC providers and Audio

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Video Demo 5 – Revenue Recognition Basics in Q360

The updated ASC 606 accounting standard came into effect for private companies on Jan 1, 2019. These guidelines introduce a fundamentally different model for recognizing revenue versus legacy generally accepted accounting principals (GAAP). Are you ready for the new ASC

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