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Privacy Policy

General: At Solutions360 Inc. we are committed to protecting your privacy. We use the information we collect about you ONLY to process requests and to provide a more personalized online experience. In general, you can visit without telling us who you are or revealing any personal information about yourself.

We collect only the domain name, but not the e-mail address of visitors to our Web page. We collect e-mail addresses of those who post messages to our message board, the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Business Relationships: The Solutions360 site contains links to other Web sites. Solutions360 is not responsible for the privacy practices or the content of such Web sites. Solutions360 does not sell, trade, or rent your personal information to anyone, ever.

Ad Servers: We do not partner with or have special relationships with any ad server companies.

Cookies: Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information; they are used only in conjunction with Open Solutions’ applications and are used to ensure security. We do not read any information other than what we write in the course of your using the software application. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use many of the features on our sites, but you will need to accept cookies in order to use our on-line surveys and eSupport applications.

Surveys: Survey results are stored at a secure location. We will not attempt to read your survey results at any time unless explicitly instructed to do so by you. Solutions360 does not own the contents of the data for your survey. Solutions360 has access to your survey contents purely for purposes of backup and troubleshooting. We have security measures in place to protect your results while stored on our servers and we will prosecute any attempt to access this information without authorization to the fullest extent of the law.

Policy Changes: From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address, or writing us at the above address.

Corrections and Comments: If you have any questions or comments about our privacy practices, would like to stop receiving information from Solutions360, or would like to correct or update information provided to Solutions360 via its Web site, please contact us by either sending an e-mail to the above address, calling us at the above telephone number, or writing to us at the above address.

Security: With respect to security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

GDPR Privacy Policy – Q360 Hosted Applications

This Privacy Policy document contains information on the types of data that is collected and recorded by Solutions360 as well as the data collected within Q360 by the Data Owner and how it may be used.

General Data Protection Regulation (GDPR)

Solutions360 is a processor of information stored in your Q360 database.

Solutions360’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information Solutions360 collects and the specific context in which Solutions360 collects the information.

You are considered the Data Owner of all data input into your Q360 database by you or your associates. The Data Owner is responsible for understanding their data and for complying with all applicable laws as it pertains to the rights of their data. The Data Owner acknowledges that it will put forth best effort to utilize Q360 forms and database fields for their intended purpose. Solutions360 does not retain any of the personal information stored in your Q360 database for Solutons360’s commercial use.

Solutions360 will retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy. You are in control of the data that you choose to retain in Q360. Solutions360 will retain and use information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

In certain circumstances, users have the following data protection rights:

  • The right to access, update or to delete, to correct, to object to, to restrict and to withdraw their consent on the information stored on them within Q360.

Q360 Logging

Q360 uses several methods of logging information:

Log files: These files log activity when a user visits a Q360 web site. The information collected by log files may include information such as Date, Time, Client IP Address, UserName, Server IP Address, UriStem, UriQuery, Time Taken, HttpStatus, Win32Status, Port, and Referer. These are not directly linked to any information that is personally identifiable within Q360. The purpose of the information is for website management and administration only.

Database Logging: Activity as it pertains to the use of Q360 is retained through the logging of records within the Q360 database. Logging is required to provide organizations using Q360 with proper record auditing.

Cookies: Q360 uses a limited subset of “cookies”. By logging into Q360, cookies are used to store information regarding a user’s preferences and settings and to analyze site operations. As of Q360 v9.05, the following information is stored in cookies:

  • “PHP Session ID”
  • “S3.m” to remember the user’s choice of “mobile” or “desktop” mode
  • “S3.loginType” to allow for differentiate between different applications (future)
  • “S3.last” for session History purposes
  • “S3.timeout” is set at the moment of being logged out by a session time out

Client Side Stored Data: Q360 uses client side stored data to allow for certain performance and functions of the Q360 application. Q360 uses a local temporary storage in “IndexedDB” to assist in the following functions:

  • Copy/Paste of line items: Temporary storage of line item data for copy and paste purposes
  • Grid data: Temporarily stored when navigating and is removed when accessed by the new page, or if 30 seconds passes without it being used
  • Service/Record Alert Checkboxes: Temporary storage to track state
  • Code Tables: Certain drop down list values, configured in Q360 and temporary stored locally
  • IndexedDB storage is eliminated at the login screen or when using the “Clear all Caches” option within Q360

Privacy Policies

You may consult this list to find the Privacy Policy for each of the technology partners used for hosting Q360 applications.

Personal Information related to Minors

Q360 is not intended to store Personal Identifiable Information related to minors. If information on or about a minor is stored in Q360, Solutions360 strongly encourages you to promptly remove such information from your Q360 database or contact us immediately and we will use our best efforts to assist you in promptly removing such information from any Q360 records.

Application Privacy Policy Only

This privacy policy applies only to Q360 related activities. This policy is not applicable to any information collected offline or via channels other than the Q360 application.