Industry Discussion

Revenue vs. Growth

Posted on May 20, 2019 in Around the Web ,Industry Discussion by
Revenue vs. Growth

We’re growing, but what does that really mean? We have heard so much over the past five or ten years about the concept of growth. Everybody talks about it, but does anybody really knows what it means? What does growth mean to you? That is the topic of this week’s video with Brad Malone and David McNutt. “Especially in the last three years, with the economy opening up, integrators are seeing double digit growth and they’re really proud of it,” says Malone. “But what they’re […]

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Solutions360 Talks Business Transformation at InfoComm 2019

Posted on May 13, 2019 in Blog ,Customer Success Stories ,Q360 by
Solutions360 Talks Business Transformation at InfoComm 2019

The Solutions360 team is busy getting ready for InfoComm 2019, where we will be talking to integrators about how to transform their businesses. Stop by our booth #4975 and learn how other integration companies are keeping up margins and increasing profitability. The Q360 business management software platform is purpose built to run a whole AV integration business from end-to-end. Many of our customers are experiencing explosive growth, and Q360 has helped them to streamline operations and reduce costs, while increasing profit margins. Looking back at […]

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From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by
From Service to Support

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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Don’t Buy Software without Clear Business Objectives

Posted on April 29, 2019 in Achieve Business Growth ,Blog ,Q360 ,Solutions360 by
Don’t Buy Software without Clear Business Objectives

  Integrators often say that they want to replace their current software When I ask why, they normally respond with a list of short comings with their current technology. It is also not uncommon to receive a request for proposal, which usually takes the form of a spread sheet of software features that are desired. This tactic does not address the reason for using technology in the first place, and in many cases does little to really help the business. My recommendation is to not […]

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Accountability Drives Business Transformation at VTI Security

Posted on April 8, 2019 in Blog ,Customer Success Stories ,Q360 by
Accountability Drives Business Transformation at VTI Security

One of our biggest goals at VTI is to improve consistency and accountability. Before Q360, there were a lot of inconsistencies in how each department operated from office to office; this was a long-standing issue. Q360 gave us a great tool to be able to identify those inconsistencies, and we use it in a way that allows us all to be on the same page. Bonnie Carpenter is the Q360 Administrator at VTI Security. “I am the liaison between our VTI colleagues and the Q360 […]

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What Should A Lessons Learned Process Focus On?

Posted on April 1, 2019 in Blog ,Improve Financial Management ,Industry Discussion by
What Should A Lessons Learned Process Focus On?

When working on an integration project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say the same about many organizations’ lessons learned process — or more aptly named, their “lessons-re-learned” process. This is because so many organizations incorrectly call the lessons learned process a “postmortem.” That word choice is inappropriate because it reflects a dissection mentality; a search for recrimination […]

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NSCA Next-Generation Leadership Training

Posted on March 25, 2019 in Blog ,Industry Discussion by
NSCA Next-Generation Leadership Training

Is Your Next-Generation of Leadership Ready to Lead? Finding and retaining talent is a hot topic with systems integrators in 2019. NSCA commonly hears how many integrators are struggling with developing new leaders to better understand the business, enlarge their contribution, and add more value. NSCA and our partners at Navigate Management Consulting have listened to this feedback – and are collaborating to bring a unique training program to the integration industry. Next Generation Leadership Training Next-Generation Leadership (Next Gen) Training is an intensive management development […]

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