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CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by
CFO Perspectives on Liquidity and Cash Flow for MSPs

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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Does Everyone Understand the Purpose of Your Processes?

Posted on December 14, 2020 in Business Process Improvement ,Industry Discussion ,Q360 by
Does Everyone Understand the Purpose of Your Processes?

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove waste, variation, or steps that don’t add value. They don’t throw everything away and start over, blaming everyone who was ever involved in creating the process. That would be a […]

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Building Accountability in Your Integration Business

Posted on November 30, 2020 in Business Process Improvement ,Industry Discussion by
Building Accountability in Your Integration Business

Today, we’re talking about project accountability, or count-on-ability. Welcome to another episode of The Navigator, with Brad Malone, Managing Partner at Navigate Management Consulting, and Brad Dempsey, CEO of Solutions 360. Project accountability means that we all have our roles, and our responsibilities. In previous sessions we discussed the importance of telling the truth early and throughout a project lifecycle. And we have also talked about managing the inevitable change that happens during a project. It takes a village to raise a child, and it […]

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Organizational Change Management Drives Adoption of the New Revenue Recognition Standard

Posted on November 9, 2020 in Around the Web ,Change Management ,Q360 by
Organizational Change Management Drives Adoption of the New Revenue Recognition Standard

How Can Integrators Engage, Enable and Execute Change? Integrators are learning that the new Revenue Recognition standard can have company-wide impacts that affect core business functions and their associated systems and data. Because so many parts of a business are tied to revenue, the new standard is pervasive – touching everything from executive and sales compensation to how products are sold, and how work is done. Systems and processes need to change to accommodate the compliance process, and people need to be trained on the […]

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Aligning Behavior with Values and Ethics

Posted on October 13, 2020 in Change Management ,Industry Discussion ,Q360 by
Aligning Behavior with Values and Ethics

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s part of a process — it’s his attitude and corresponding actions. Ignorance has to do with competence, not behavior. Entitlement, laziness, and ambivalence manifest themselves as behavior. The goal is […]

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Distinguish Competence from Behavior to Maximize Performance Improvement

Posted on October 5, 2020 in Blog ,Business Process Improvement by
Distinguish Competence from Behavior to Maximize Performance Improvement

When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an employee is doing something incorrectly, managers fail to ask, “Is it because they’re not trained well, or is it because they’re choosing to behave that way?” The difference is important if a company is to get the most out of its employees. (Important note: When I use the word “incompetent” herein, […]

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ClearTalk Ep 01: Ruthless Consistency with Michael Canic

Posted on September 28, 2020 in Change Management ,Q360 by
ClearTalk Ep 01: Ruthless Consistency with Michael Canic

When all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency! Welcome to the inaugural episode of ClearTalk, the new Solutions360 Podcast. On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Michael Canic, to discuss the launch of his new book, Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win. The underlying premise of Ruthless Consistency is that leaders, despite good intentions, are not as committed as […]

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