Business Process Improvement

Leadership Buy In is Critical for Successful Business Transformation

Posted on September 16, 2019 in Blog ,Business Process Improvement ,Q360 by
Leadership Buy In is Critical for Successful Business Transformation

What are some of the key challenges and success factors for business transformation? Solutions360 and Navigate Management Consulting are both on a mission to help integrators pursue business transformation. Navigate achieves this through process and Solutions360 through software implementation. Roman Burchart, Vice President of Operations for Solutions360, and Brad Malone, Partner at Navigate, share their thoughts on the key challenges that integrators must face if the business transformation process is going to be successful. “The success (or failure) of an ERP implementation really starts at […]

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Forecasting for Successful Project Management

Posted on September 9, 2019 in Blog ,Business Process Improvement ,Improve Profitability ,Q360 by
Forecasting for Successful Project Management

How do you manage and forecast resources in you integration business? “One of the biggest problems we see is that integrators aren’t laying out their projects profitably right from the beginning,” says Brad Dempsey, CEO of Solutions360. “One of the first things you need to do before you’re worried about who’s doing what, is what is the timeline of the project look like? When do I need the different kinds of labor at a much higher level? Not necessarily down to the week, and understanding […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by
Metrics and KPIs Should Drive the Right Behavior

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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Announcing the New Q360 Mobile Application

Posted on June 8, 2019 in Automate Operations ,Business Process Improvement ,Q360 by
Announcing the New Q360 Mobile Application

Solutions360 is very excited to introduce our new mobile application, designed specifically for technicians to perform their functions while on the go. Let’s take a look and see how the Q360 mobile app will make your life easier! As soon as you log in, the main landing page displays your entire task list. With the app you have the ability to drill down for additional detail on any service call or project task that has been assigned. Not sure how to get to the customer […]

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We Put Ourselves in Our Customers’ Shoes

Posted on February 11, 2019 in Blog ,Business Process Improvement ,Solutions360 by
We Put Ourselves in Our Customers’ Shoes

Best practices for integrators preparing for an ERP implementation is a common topic on our blog. We focus on this topic, because almost nobody talks about ERP implementations as going smoothly. In fact, Q360 customers widely acknowledge the importance of employee engagement and leadership buy-in for successful implementations. But integrators are only half of the equation in an implementation – the other half is the Solutions360 team. In this week’s video, Brad Dempsey, CEO, and Roman Burchart, VP of Operations, talk about an exciting new […]

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The Value of System IDs in Delivering Support

Posted on October 8, 2018 in Business Process Improvement ,Industry Discussion ,Q360 by
The Value of System IDs in Delivering Support

System IDs allow you to identify individual systems by a unique number, defined as a list of serialized assets that belong within the system. In today’s video, Steve Riley, talks to us about one of his passions, the area of the business called Support. “I’ve been seeing a migration or an evolution, from our traditional service model to the support model,” according to Riley. In the article, It’s All About Support Part One: The Overview, Riley discusses the five necessary steps for integrators that intend to provide […]

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What Your Sales Forecast Isn’t Telling You

Posted on September 12, 2018 in Achieve Business Growth ,Business Process Improvement by
What Your Sales Forecast Isn’t Telling You

In a lot of organizations, your sales forecast is only giving you a partial representation of the truth  The first challenge is to establish objective criteria against the data Sales people are generally very optimistic and hopeful, and as great a trait as that is, it doesn’t always make for great judgement when evaluating where a sales opportunity is within the sales cycle.  One very simple, yet powerful method to get objectivity into the numbers is to define what your various sales cycles look like. You […]

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