Business Process Improvement

Close the Profitability Loop in Your Job Costing Process

Posted on January 6, 2020 in Blog ,Business Process Improvement ,Increase Project Profitability ,Q360 by
Close the Profitability Loop in Your Job Costing Process

Job costing is one of the most complicated issues that Solutions360 has seen in the integration industry. Solutions360 has worked with more than 200 integrators, and fewer than 10 percent were satisfied with their job costing process, prior to implementing Q360. Often there was no job costing process in place, so estimates were based on gut feel. And many integrators were not fully burdening costs. All of this contributes to a lack of visibility into the accuracy of an estimate. In today’s competitive environment, as […]

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Dashboards in Q360 Turn Data into Information

Posted on December 23, 2019 in Blog ,Business Process Improvement ,Q360 by
Dashboards in Q360 Turn Data into Information

What differentiates integrators that use dashboards in Q360 from those that don’t? Today, Tofiq Indawala, Director of Product Management, is joined by Brad Malone from Navigate Management Consulting to talk about dashboards in Q360. How do Solutions360 customers use dashboards? “A lot of integrators traditionally just look at the day-to-day operation and don’t understand what direction the ship is actually heading,” says Indawala. “They’re dealing with a lot of spreadsheets, a lot of data, a lot of information. But when you look at data in […]

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Who Owns the Estimating Process – Sales or Operations?

Posted on November 25, 2019 in Blog ,Business Process Improvement ,Q360 by
Who Owns the Estimating Process – Sales or Operations?

Who should be responsible for the estimating process? One of the issues that Solutions360 often addresses with customers is the estimating process. Today, our own Tofiq Indawala, is joined by Steve Riley, of Navigate Management Consulting, to discuss who should be responsible for the estimate. “This is a conversation I always have with customers during implementation,” Indawala reports. In terms of process management, who should be creating the estimate, and who should be creating the engineered solution? “We often see sales reps that have experience […]

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Leadership Buy In is Critical for Successful Business Transformation

Posted on September 16, 2019 in Blog ,Business Process Improvement ,Q360 by
Leadership Buy In is Critical for Successful Business Transformation

What are some of the key challenges and success factors for business transformation? Solutions360 and Navigate Management Consulting are both on a mission to help integrators pursue business transformation. Navigate achieves this through process and Solutions360 through software implementation. Roman Burchart, Vice President of Operations for Solutions360, and Brad Malone, Partner at Navigate, share their thoughts on the key challenges that integrators must face if the business transformation process is going to be successful. “The success (or failure) of an ERP implementation really starts at […]

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Forecasting for Successful Project Management

Posted on September 9, 2019 in Blog ,Business Process Improvement ,Improve Profitability ,Q360 by
Forecasting for Successful Project Management

How do you manage and forecast resources in you integration business? “One of the biggest problems we see is that integrators aren’t laying out their projects profitably right from the beginning,” says Brad Dempsey, CEO of Solutions360. “One of the first things you need to do before you’re worried about who’s doing what, is what is the timeline of the project look like? When do I need the different kinds of labor at a much higher level? Not necessarily down to the week, and understanding […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by
Metrics and KPIs Should Drive the Right Behavior

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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Announcing the New Q360 Mobile Application

Posted on June 8, 2019 in Automate Operations ,Business Process Improvement ,Q360 by
Announcing the New Q360 Mobile Application

Solutions360 is very excited to introduce our new mobile application, designed specifically for technicians to perform their functions while on the go. Let’s take a look and see how the Q360 mobile app will make your life easier! As soon as you log in, the main landing page displays your entire task list. With the app you have the ability to drill down for additional detail on any service call or project task that has been assigned. Not sure how to get to the customer […]

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