Change Management

How Do You Get Your Sales Team to Sell as-a-Service?

Posted on July 29, 2019 in Change Management ,Industry Discussion by
How Do You Get Your Sales Team to Sell as-a-Service?

There has been a lot of discussion in the integration industry about the need to develop services revenue, and embrace new business models, in order to remain relevant. At InfoComm, Chad Sowers, Director of Business Development at GreatAmerica Financial Services stopped by our booth to talk about some of the stumbling blocks that he sees integrators experiencing. “There will be challenges as integrators make that transition into managed services, or hardware-as-a-service, AV-as-a-service, or any new business models,” Sowers reports. “One of the biggest stumbling blocks […]

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Will Your Integration Business Survive Corporate Adolescence?

Posted on July 2, 2019 in Achieve Business Growth ,Around the Web ,Change Management by
Will Your Integration Business Survive Corporate Adolescence?

Without even defining corporate adolescence, you can figure out what it means. Corporate adolescence is a term Navigate likes to use to describe that awkward stage in a company’s life when they are no longer small—but not yet large.  You have some of the characteristics of each but are not quite one or the other.  And it’s downright uncomfortable. Almost everyone survives human adolescence (somehow).  Unfortunately, the mortality rate for companies is somewhat higher: some don’t.  But the odds of corporate survival go up dramatically […]

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From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by
From Service to Support

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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NSCA: We Are Under Attack By Proposed Legislation and You Must Act

Posted on February 25, 2019 in Around the Web ,Change Management by
NSCA: We Are Under Attack By Proposed Legislation and You Must Act

A cluster of regulatory legislation that could negatively affect the integration business is on the docket. During its annual NSCA Member Meeting at the 2019 Business & Leadership Conference, the trade organization will ask integrators to step up. This is not a drill, says NSCA executive director Chuck Wilson. In 2019, there are several licensure bills and regulatory legislation in multiple key states poised to negatively affect integration firms’ businesses. The trade organization is fighting tirelessly, but during the annual NSCA Member Meeting at the 21st annual […]

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Managing Growth

Posted on January 21, 2019 in Change Management ,Industry Discussion by
Managing Growth

In the face of increasing complexity, managing growth is a top priority for systems integrators The systems integration industry has become increasingly complex. Twenty years ago you didn’t have to focus on business processes in order to be successful, but you do today. “We have evolved beyond the days of three guys in a van,” says Brad Malone. “But the AV industry is full of integrators that started out this way.” Successful integrators are adapting to this new reality, but managing growth is not always […]

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Preparing for an ERP Implementation

Posted on September 10, 2018 in Blog ,Change Management ,Industry Discussion by
Preparing for an ERP Implementation

Preparing for an ERP implementation; most companies are not ready and they don’t know it. At InfoComm, Steve Riley, Senior Consultant at Navigate Management Consulting, sat down with Brad Dempsey to discuss ERP implementation readiness. Riley lived through a big implementation when he worked for an integrator. Now he works with integrators preparing them to possibly enter into an ERP implementation. So, he’s been on both sides of the fence. How do you know when you are ready? “When I talk with integrators, the overall […]

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Getting Started with Q360

Posted on September 4, 2018 in Blog ,Change Management ,Q360 by
Getting Started with Q360

Welcome to Solutions360’s new series of video demos. Every month, here on ClearTalk, we’ll be releasing a new video and sharing tips and tricks to help you get the most out of Q360. In this video, Tofiq Indawala, Director of Professional Services, gives a quick overview on getting started in Q360 as a sales rep. How do you login? How do you access all your customer information? How do you navigate the dashboard? Watch the video to find out. We hope you enjoy the video, […]

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John Graham

As Executive Vice President John has been the driving force for Solutions360’s marketing. During his thirteen-year tenure at 360, the company has achieved significant growth and increased brand awareness. Read more...

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Tofiq Indawala

Tofiq Indawala is the most Senior Business Analyst with Solutions360 and has more than 10 years of experience as a financial and process management consultant.     Read more...

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Brad Dempsey

Brad, CEO of Solutions360 has 33 years of international project and financial management experience in the technology industry. Read more...

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