Change Management

From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by
From Service to Support

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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NSCA: We Are Under Attack By Proposed Legislation and You Must Act

Posted on February 25, 2019 in Around the Web ,Change Management by
NSCA: We Are Under Attack By Proposed Legislation and You Must Act

A cluster of regulatory legislation that could negatively affect the integration business is on the docket. During its annual NSCA Member Meeting at the 2019 Business & Leadership Conference, the trade organization will ask integrators to step up. This is not a drill, says NSCA executive director Chuck Wilson. In 2019, there are several licensure bills and regulatory legislation in multiple key states poised to negatively affect integration firms’ businesses. The trade organization is fighting tirelessly, but during the annual NSCA Member Meeting at the 21st annual […]

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Managing Growth

Posted on January 21, 2019 in Change Management ,Industry Discussion by
Managing Growth

In the face of increasing complexity, managing growth is a top priority for systems integrators The systems integration industry has become increasingly complex. Twenty years ago you didn’t have to focus on business processes in order to be successful, but you do today. “We have evolved beyond the days of three guys in a van,” says Brad Malone. “But the AV industry is full of integrators that started out this way.” Successful integrators are adapting to this new reality, but managing growth is not always […]

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Preparing for an ERP Implementation

Posted on September 10, 2018 in Blog ,Change Management ,Industry Discussion by
Preparing for an ERP Implementation

Preparing for an ERP implementation; most companies are not ready and they don’t know it. At InfoComm, Steve Riley, Senior Consultant at Navigate Management Consulting, sat down with Brad Dempsey to discuss ERP implementation readiness. Riley lived through a big implementation when he worked for an integrator. Now he works with integrators preparing them to possibly enter into an ERP implementation. So, he’s been on both sides of the fence. How do you know when you are ready? “When I talk with integrators, the overall […]

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Getting Started with Q360

Posted on September 4, 2018 in Blog ,Change Management ,Q360 by
Getting Started with Q360

Welcome to Solutions360’s new series of video demos. Every month, here on ClearTalk, we’ll be releasing a new video and sharing tips and tricks to help you get the most out of Q360. In this video, Tofiq Indawala, Director of Professional Services, gives a quick overview on getting started in Q360 as a sales rep. How do you login? How do you access all your customer information? How do you navigate the dashboard? Watch the video to find out. We hope you enjoy the video, […]

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Brad Malone and Brad Dempsey Discuss ERP Implementation Readiness

Posted on August 13, 2018 in Change Management ,Industry Discussion ,Q360 by
Brad Malone and Brad Dempsey Discuss ERP Implementation Readiness

Brad Malone and Brad Dempsey recently sat down to discuss ERP implementation readiness, and the growing partnership between Navigate Management Consulting and Solutions360. An ERP implementation is not something a company does every year; it is a big change, and a lot of that change involves culture. “It involves their existing processes,” according to Malone, “It is really important that before a company starts an ERP implementation that they prepare for it, that they are assessed, and know that they are ready for what they are […]

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Free Webinar: The Day of Revenue Reckoning is Coming

Posted on May 7, 2018 in Blog ,Change Management ,Industry Discussion by
Free Webinar: The Day of Revenue Reckoning is Coming

      Depending on your business and current contract language, new revenue recognition standards may have a significant impact on your business. There are no quick and simple answers, so now is the time to prepare for these upcoming revenue-recognition changes. In this free webinar, learn about the most pertinent questions to ask, and terms you need to communicate to your accounting firms. Sign up Today               Presented by: Brad Dempsey, Solutions360 Brad Dempsey is the founder and […]

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John Graham

As Executive Vice President John has been the driving force for Solutions360’s marketing. During his thirteen-year tenure at 360, the company has achieved significant growth and increased brand awareness. Read more...

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Tofiq Indawala

Tofiq Indawala is the most Senior Business Analyst with Solutions360 and has more than 10 years of experience as a financial and process management consultant.     Read more...

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Brad Dempsey

Brad, CEO of Solutions360 has 33 years of international project and financial management experience in the technology industry. Read more...

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