This is a guest blog post by Chris Peterson, Principal at Vector Firm Greg Maddux, former Major League Baseball player, four-time Cy Young Award winner, and MLB Hall-of-Famer, was known for his control. He wasn’t
Good Scope of Work Statements Establish Boundaries and Responsibilities A well-defined and communicated scope statement is one of the primary methods of managing a client’s often-changing expectations of what they will ultimately receive from a
Communication is the key to successful change management Managing change is one of the big issues Solutions360 addresses with integrators, because change is not easy. And this topic has become even more important during these
What is the best way for integrators to track of all those customer passwords? One the of questions Solutions360 always hears from integrators is how to store all their access information. Access control is a
I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with
Job costing is one of the most complicated issues that Solutions360 has seen in the integration industry. Solutions360 has worked with more than 200 integrators, and fewer than 10 percent were satisfied with their job
Many organizations, Solutions360 included, are moving to more of a remote workforce. Today, our CEO, Brad Dempsey, speaks with Brad Malone, Partner with Navigate Management Consulting, about some of the challenges that Solutions360 has faced
When it comes to who is responsible for the security industry’s cyber security preparation, the correct answer is everyone: manufacturers, security integrators and dealers, consultants and end users. In Gordon Ramsay’s latest reality TV
by Brad Malone, Partner at Navigate Management Consulting Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride in that
First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call