5 Metrics Every Technology Integrator Should Track to Protect Profitability

Why Metrics Matter More Than Ever

Technology Integrators are being asked to do more with less: shorter timelines, tighter budgets, and rapidly evolving customer demands. Many integrators are still running their businesses without a clear view of their financial and operational health.

Tracking the right metrics can mean the difference between growth and stagnation. The goal is not more data, it is clarity.

1. Backlog Burn Rate

Your backlog is not just a list of projects, it is your future revenue. Backlog burn rate shows how quickly that revenue is converting into completed work. If it is too slow, cash flow tightens and capacity planning becomes guesswork.

What to do: Review your burn rate weekly and ensure sales are replenishing backlog as fast as delivery is consuming it.

2. Job Costing Accuracy

Profits are not earned at project completion, they are won or lost at project kickoff. Job costing ensures you know the true cost of labor, materials, and overhead before work begins.

What to do: Compare estimated vs. actual costs on every project and adjust estimating practices based on patterns.

3. Revenue Forecast vs. Actual

Integrators often rely on gut feel to predict future revenue. Without comparing forecasts to actuals, it is impossible to see which assumptions are accurate and which are not.

What to do: Tie project schedules and billing milestones directly to your forecasts, and refine them every month.

4. Resource Utilization

Too much idle time cuts into profitability, while over allocation causes burnout and delivery delays. Knowing exactly where your teams are booked, lets you optimize schedules.

What to do: Track utilization rates weekly and rebalance teams before bottlenecks form.

5. Cash Flow Projection

Profitability on paper means nothing if cash is not flowing in. Forecasting cash flow based on billing schedules and collections gives leaders the clarity to make proactive decisions.

What to do: Project cash inflows and outflows 90 days out and adjust spending and hiring accordingly.

Building a Metrics-Driven Business

When integrators build processes around these five metrics, they gain control over their business instead of reacting to surprises.

This is where a purpose built ERP for integrators changes the game. Platforms like Q360 unify job costing, backlog management, forecasting, and billing into a single system, giving leadership a real time view of their business performance.

Want to see how top integrators track these metrics in one place? Book a demo with Solutions360 and discover how Q360 can give you the clarity to grow.