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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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5 Actions Productive People Take That Most People Don’t

Posted on August 4, 2020 in Around the Web ,Blog by
5 Actions Productive People Take That Most People Don’t

If you want to reach your goals, surround yourself with productive people. It will only be a matter of time before their good habits rub off on you. Two and a half years ago, I made a decision that would change the trajectory of my career: I challenged myself to get to know one new person a week who was doing something I thought was cool. This decision alone was worth its weight in silver. What turned it to gold, however, was asking a few […]

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Solutions360 Joins NSCA As a Sponsor for 2020 P2Pv

Posted on July 28, 2020 in Blog ,Industry Discussion by
Solutions360 Joins NSCA As a Sponsor for 2020 P2Pv

Solutions360 leads business transformation discussions throughout NSCA’s 2020 Pivot to Profit Virtual (2020 P2Pv) thought-leadership campaign. Newmarket, ON, July 28, 2020 — Solutions360 is proud to announce its sponsorship of NSCA’s 2020 Pivot to Profit Virtual event (2020 P2Pv), a year-long initiative that will help integrators through business transformation conversations at a critical market juncture. To support integrators as they evolve in a constantly changing market, Pivot to Profit began in 2016 as a two-day event focused on all-important business-transformation strategies, such as shifting to […]

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Don’t Hesitate to Share Project Financials with Employees

Posted on July 20, 2020 in Improve Financial Management ,Increase Project Profitability ,Solutions360 by
Don’t Hesitate to Share Project Financials with Employees

Why do integrators hesitate to share project financials with employees? At Solutions360, we are always talking about metrics, and how integrators can leverage financial data to increase profitability. But we have found there is a real hesitancy around sharing project financials with employees. Ultimately, this sharing of information starts with leadership having a vision of how to use financial data to improve the company. The outcome, ideally, is that the people who are managing the projects can make changes and improve profitability when it is […]

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All Sales People Should Create This One Thing for Themselves

Posted on July 13, 2020 in Around the Web ,Blog by
All Sales People Should Create This One Thing for Themselves

This is a guest blog post by Chris Peterson, Principal at Vector Firm Greg Maddux, former Major League Baseball player, four-time Cy Young Award winner, and MLB Hall-of-Famer, was known for his control.  He wasn’t overpowering but was always in control of his pitches and his ego. It was his control that led to his greatness. However, if you watched him closely, there were a few times during every game when Maddux lost control of his temper while he was on the mound, and sometimes […]

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What A Comprehensive Scope of Work Document Looks Like

Posted on July 6, 2020 in Blog by
What A Comprehensive Scope of Work Document Looks Like

Here is an outline of the major components of a comprehensive scope of work document In our recent blog post, Make Your Scope of Work Statements Stand Out, we talk about how good scope of work statements help establish boundaries and responsibilities. Today, Brad Malone, of Navigate Management Consulting, continues this discussion, describing what your scope of work documents should look like. I have heard many terms used to describe the contractual aspects of an audiovisual integration project: bill of materials (BOM), scope of work […]

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4 Mistakes That Are Hurting Your XaaS Sales Approach

Posted on June 29, 2020 in Around the Web ,Blog by
4 Mistakes That Are Hurting Your XaaS Sales Approach

Changing the Way You Sell HaaS and Financing Ultimately, adopting an As-A-Service or subscription model will change your business for the better, but there is more to making the change than building out the offering. Once you are ready to get started, implementing HaaS requires a change to your sales team selling method. In Part 1 of this discussion, we focused on best practices for implementing HaaS in your integration business. Without a doubt, adjusting your sales tools and approach is not always easy. Just […]

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Project-Based Financial Concepts for Integrators

Posted on June 22, 2020 in Improve Financial Management ,Increase Project Profitability ,Industry Discussion ,Solutions360 by
Project-Based Financial Concepts for Integrators

Recently, our CEO, Brad Dempsey, joined Brad Malone on the Navigator podcast. This episode is part of Navigate Academy Module 4 Project-Based Financial Concepts In terms of maturity, Solutions360 sees a wide range of integration companies. “We see the complete gamut of maturity,” says Dempsey. “It really runs from lifestyle businesses – small businesses started by somebody who had a passion or a skill with an opportunity to do something – all the way up to very professional companies that are even ISO certified.” “If […]

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