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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Why You Should Support the NSCA Ignite Initiative

Posted on June 24, 2019 in Blog ,Industry Discussion by
Why You Should Support the NSCA Ignite Initiative

Join Solutions360 and Support the NSCA Ignite Initiative Ignite is an initiative established by the NSCA Education Foundation. The NSCA Ignite program is aimed at attracting and engaging the next generation of audiovisual technology professionals. There is a growing demand for additional talent in our industry, and Ignite’s main goal is to make sure that young people, just embarking on their careers, are aware that the AV industry is here, AND it’s a great place to work! It is up to us to make the […]

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Thank You for Visiting Solutions360 at InfoComm 19!

Posted on June 17, 2019 in Blog ,Improve Profitability ,Q360 by
Thank You for Visiting Solutions360 at InfoComm 19!

      It was the 10th year for Solutions360 at InfoComm 19, and another record week in Orlando!             With the championship looming, it was a tough week for our team to be away from Toronto, but Solutions360 was proud to represent #RaptorsNation at InfoComm. In between Raptors games, we spent our days on the show floor talking to integrators about how a unified ERP software package can help you win more business and produce higher margins, while building better customer […]

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Announcing the New Q360 Mobile Application

Posted on June 8, 2019 in Automate Operations ,Business Process Improvement ,Q360 by
Announcing the New Q360 Mobile Application

Solutions360 is very excited to introduce our new mobile application, designed specifically for technicians to perform their functions while on the go. Let’s take a look and see how the Q360 mobile app will make your life easier! As soon as you log in, the main landing page displays your entire task list. With the app you have the ability to drill down for additional detail on any service call or project task that has been assigned. Not sure how to get to the customer […]

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How Can Systems Integrators Defend Labor Hours Beyond the Job Site?

Posted on June 3, 2019 in Around the Web ,Blog by
How Can Systems Integrators Defend Labor Hours Beyond the Job Site?

On this NSCA Industry Insights, Chuck Talks Labor & Installation Standards A questions that NSCA often hears, is how do systems integrators defend labor hours beyond what time is spent on the job site? This issue is especially prevalent for integrators that work with construction managers and general contractors, but even some end-users. “They just see what happens on the job site,” Chuck explains. “We might have a 200 hour project, but we’re only on the job site for a certain period of time. Customers […]

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Use Your Data to Circumvent Risk

Posted on May 27, 2019 in Around the Web ,Improve Financial Management ,Industry Discussion by
Use Your Data to Circumvent Risk

A blog entry based upon The AV Profession podcast with Tim Albright and guest David McNutt of Navigate Management Consulting. This podcast is part of a series from The AV Profession about risk management and risk assessment. Today is a deep dive, talking about the risks of not having enough information to make the right decisions in your integration business. “When we work with companies and we begin to pull back some layers of non-transparency, we often see that companies don’t have a lot of […]

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Revenue vs. Growth

Posted on May 20, 2019 in Around the Web ,Industry Discussion by
Revenue vs. Growth

We’re growing, but what does that really mean? We have heard so much over the past five or ten years about the concept of growth. Everybody talks about it, but does anybody really knows what it means? What does growth mean to you? That is the topic of this week’s video with Brad Malone and David McNutt. “Especially in the last three years, with the economy opening up, integrators are seeing double digit growth and they’re really proud of it,” says Malone. “But what they’re […]

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Avoid the Pitfalls of Business Process Improvement Initiatives

Posted on May 14, 2019 in Blog by
Avoid the Pitfalls of Business Process Improvement Initiatives

The business of improving your business is serious business.  How many times have you or someone on your team tinkered with a process and achieved a less than desired result?  Perhaps it wasn’t adopted, or only partially adopted by a few on the team.  Or worse, it had adverse results on other areas of the business.  In today’s world of commerce you need to be nimble and constantly thinking about how you can improve; either making things more efficient or creating a better customer experience.  Change is […]

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