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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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A Message from Solutions360 about COVID-19

Posted on March 23, 2020 in Blog ,Industry Discussion by
A Message from Solutions360 about COVID-19

I hope this message finds you, your loved ones and your employees well. This past week has presented many challenges to our businesses and families as we all look to adapt our lifestyles to the realities we face today. The changing landscape of the current health and economic climates are forcing many into uncharted territory as it pertains to how we run our businesses. At Solutions360, the health and wellness of our employees, their families and our business partners is our number one priority. Fortunately, […]

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Don’t Be a Cash-Blind Owner Part 1: Days Sales Outstanding

Posted on March 16, 2020 in Blog by
Don’t Be a Cash-Blind Owner Part 1: Days Sales Outstanding

During my decades-long career as a CFO, I’ve had the great pleasure of knowing and interacting with many superbly talented entrepreneurs. Unfortunately, some of these remarkable individuals are also what I call “cash-blind owners.” This “disorder” describes otherwise-savvy business owners who are totally oblivious to the monthly cash activity of their business. Because many owners in the construction trades evolve from being tradesmen, this disorder occurs with a greater frequency within our industry. Individuals suffering from this disorder typically hound their CFOs for monthly income […]

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Recurring Revenue by the Numbers

Posted on March 9, 2020 in Blog ,Industry Discussion by
Recurring Revenue by the Numbers

There are numerous reasons for integrators to adopt a recurring revenue model. A recent Commercial Integrator article, The Opportunities and Challenges of Selling Your Integration Business, discusses how private equity firms are making serious inroads into the AV integration market—but they’re looking for predictable cash flow through recurring revenue. And the need to get into recurring revenue was certainly a hot topic of conversation at BLC 2020. But what does this new business model mean for your integration business in terms of: Revenue recognition? Cash […]

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Why Are Standards Important, and How Do We Get Our People to Follow Them?

Posted on March 2, 2020 in Around the Web ,Blog by
Why Are Standards Important, and How Do We Get Our People to Follow Them?

When we follow standards, it allows us to establish, measure and assure a certain level of quality, and predictability, to our clients and to one another. These days, many people have a hard time understanding why some people don’t seem to know how or care about doing the “right things” the “right way.” It seems that it’s more important to them to do things “their way,” instead of following a standard method which delivers the defined results, and is repeatable across all of the individuals […]

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Create Predictable Cash Flow with Monthly Recurring Revenue

Posted on February 24, 2020 in Around the Web ,Blog by
Create Predictable Cash Flow with Monthly Recurring Revenue

How important is cash flow to your integration business? A blog post based upon The AV Profession podcast from AV Nation. Most integrators agree that having a backbone of solid cash flow is the lifeblood of an integration business. There has been a lot of discussion in the industry, that developing monthly recurring revenue is one of the best ways to achieve this. Monthly recurring revenue creates predictable cash flow. On this episode of The AV Profession, Tim Albright and Steve Riley of Navigate Management Consulting, […]

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Learn How to Use New Tech Tools to Solve Problems More Effectively at NSCA BLC 2020

Posted on February 17, 2020 in Around the Web ,Blog by
Learn How to Use New Tech Tools to Solve Problems More Effectively at NSCA BLC 2020

At NSCA BLC 2020, Thomas Wedell-Wedellsborg will talk about using innovation to bring new ideas to life & how to use modern tech to make better decisions.   by D. Craig MacCormack Artificial intelligence, 5G, virtual reality and machine learning are on just about everyone in AV’s minds these days, but where do they fit in today’s business landscape for integrators? NSCA BLC 2020 features this topic prominently. That’s a question Thomas Wedell-Wedellsborg plans to answer at the 22nd annual NSCA Business & Leadership Conference in his Executive […]

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Q360 Helps Integrators Develop Best Practices for Access Control

Posted on February 10, 2020 in Automate Operations ,Business Process Improvement ,Q360 ,Solutions360 by
Q360 Helps Integrators Develop Best Practices for Access Control

What is the best way for integrators to track of all those customer passwords? One the of questions Solutions360 always hears from integrators is how to store all their access information. Access control is a problem across the integration industry.  Technicians are installing IoT devices in customers’ network environments, and all of these devices have passwords and usernames. Plus, the servers and computers that technicians use also have passwords and usernames. Access control is also important from a managed service perspective. Many MSPs need to […]

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