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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Revenue vs. Growth

Posted on May 20, 2019 in Around the Web ,Industry Discussion by
Revenue vs. Growth

We’re growing, but what does that really mean? We have heard so much over the past five or ten years about the concept of growth. Everybody talks about it, but does anybody really knows what it means? What does growth mean to you? That is the topic of this week’s video with Brad Malone and David McNutt. “Especially in the last three years, with the economy opening up, integrators are seeing double digit growth and they’re really proud of it,” says Malone. “But what they’re […]

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Avoid the Pitfalls of Business Process Improvement Initiatives

Posted on May 14, 2019 in Blog by
Avoid the Pitfalls of Business Process Improvement Initiatives

The business of improving your business is serious business.  How many times have you or someone on your team tinkered with a process and achieved a less than desired result?  Perhaps it wasn’t adopted, or only partially adopted by a few on the team.  Or worse, it had adverse results on other areas of the business.  In today’s world of commerce you need to be nimble and constantly thinking about how you can improve; either making things more efficient or creating a better customer experience.  Change is […]

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Solutions360 Talks Business Transformation at InfoComm 2019

Posted on May 13, 2019 in Blog ,Customer Success Stories ,Q360 by
Solutions360 Talks Business Transformation at InfoComm 2019

The Solutions360 team is busy getting ready for InfoComm 2019, where we will be talking to integrators about how to transform their businesses. Stop by our booth #4975 and learn how other integration companies are keeping up margins and increasing profitability. The Q360 business management software platform is purpose built to run a whole AV integration business from end-to-end. Many of our customers are experiencing explosive growth, and Q360 has helped them to streamline operations and reduce costs, while increasing profit margins. Looking back at […]

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From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by
From Service to Support

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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Don’t Buy Software without Clear Business Objectives

Posted on April 29, 2019 in Achieve Business Growth ,Blog ,Q360 ,Solutions360 by
Don’t Buy Software without Clear Business Objectives

  Integrators often say that they want to replace their current software When I ask why, they normally respond with a list of short comings with their current technology. It is also not uncommon to receive a request for proposal, which usually takes the form of a spread sheet of software features that are desired. This tactic does not address the reason for using technology in the first place, and in many cases does little to really help the business. My recommendation is to not […]

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How Big Is Your Inventory Graveyard?

Posted on April 23, 2019 in Blog by
How Big Is Your Inventory Graveyard?

Integrators almost always end up with extra inventory on every project. Sometimes the client changes their mind, sometimes product is over-ordered, and sometimes there is just a mistake but it’s too costly to return to the vendor. Whatever the scenario, it is quite typical to credit a project when product is returned to the warehouse. Then, many integrators place that product in inventory, but really have no efficient way to reuse that inventory on new customer projects. So, it sits there, never to be used […]

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Everything You Know About Selecting Enterprise Software Is Wrong

Posted on April 15, 2019 in Around the Web by
Everything You Know About Selecting Enterprise Software Is Wrong

By Joe Shepley I’ve been involved in software selection for 18 years, both as a buyer and as a consultant helping buyers find the right product for their needs. I’ve seen CIOs make snap decisions with little to no process, and RFPs that go on forever with no decision ever being made. I’ve seen organizations get tremendous value from their software platform, as well as organizations that spend millions of dollars and never end up using it. And while the many intangible factors in any software […]

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