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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Two Mistakes Leaders Make When Communicating Change

Posted on October 19, 2020 in Around the Web ,Blog by
Two Mistakes Leaders Make When Communicating Change

Communicating change? Then change how you communicate! You’d think we’d have figured it out by now. Given all of the change initiatives in all of the companies throughout all of the years, you’d think we’d have figured out how to effectively communicate organizational change. But no. Leaders repeatedly make the same mistakes when communicating change. As a result, they not only fail to engage their people but often disengage them. Here are two of the most common mistakes and how to avoid them.     […]

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Aligning Behavior with Values and Ethics

Posted on October 13, 2020 in Change Management ,Industry Discussion ,Q360 by
Aligning Behavior with Values and Ethics

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s part of a process — it’s his attitude and corresponding actions. Ignorance has to do with competence, not behavior. Entitlement, laziness, and ambivalence manifest themselves as behavior. The goal is […]

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Distinguish Competence from Behavior to Maximize Performance Improvement

Posted on October 5, 2020 in Blog ,Business Process Improvement by
Distinguish Competence from Behavior to Maximize Performance Improvement

When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an employee is doing something incorrectly, managers fail to ask, “Is it because they’re not trained well, or is it because they’re choosing to behave that way?” The difference is important if a company is to get the most out of its employees. (Important note: When I use the word “incompetent” herein, […]

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ClearTalk Ep 01: Ruthless Consistency with Michael Canic

Posted on September 28, 2020 in Change Management ,Q360 by
ClearTalk Ep 01: Ruthless Consistency with Michael Canic

When all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency! Welcome to the inaugural episode of ClearTalk, the new Solutions360 Podcast. On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Michael Canic, to discuss the launch of his new book, Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win. The underlying premise of Ruthless Consistency is that leaders, despite good intentions, are not as committed as […]

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Solutions360 Releases New Job Costing Survival Guide

Posted on September 21, 2020 in Blog ,Improve Profitability ,Increase Project Profitability ,Q360 ,Solutions360 by
Solutions360 Releases New Job Costing Survival Guide

Why Is Job Costing So Important in 2020? Over the last 20 years, Solutions360 has worked with hundreds of businesses to help apply technology that improves business process management and profitability. One of the most complicated issues that Solutions360 has encountered in the professional services space is the practice of proper job costing methods. Less than 10% of the companies that Solutions360 works with do an accurate job of job costing prior to our engagement. The primary reasons for this are: Estimates are based on […]

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Solutions360 Releases New Interactive Dashboards

Posted on September 14, 2020 in Blog ,Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by
Solutions360 Releases New Interactive Dashboards

Interactive dashboards in Q360 allow individuals at different levels of an integration business, to influence change, and make better (more profitable) decisions. Tofiq Indawala, Director of Product Management for Solutions360, recently joined Brad Malone on the Navigator Podcast, to announce the launch of our new interactive dashboards. Traditionally, dashboards have been designed as more of an executive tool for making business decisions. But Solutions360 customers wanted to have access to meaningful and important management dashboards for every facet of the organization. “The dashboards are by […]

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How to Calculate and Recover Your Labor Burden

Posted on September 8, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by
How to Calculate and Recover Your Labor Burden

Welcome back to The Brads Show, and our series of discussions about how to build the principles of maturity into your integration business. In today’s video, Brad Dempsey and Brad Malone discuss the importance of accurately measuring labor burden, and the impacts to profits. What is job costing? A job, or a project is a unit of work. So there is a start and end date. Hopefully, there is a scope of work, there is a budget, possibly a bill of materials, and as we […]

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