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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Make Your Integration Business Stronger During Ups and Downs

Posted on November 23, 2020 in Around the Web ,Blog by
Make Your Integration Business Stronger During Ups and Downs

There is no such thing as perfect, but that doesn’t mean you shouldn’t strive for incremental improvements. That’s what continuous improvement is all about.  It’s understanding that there is always room to better a process or structure and taking defined steps to recognize where improvements can be made and implementing and measuring these changes. The good news? Though these changes might be incremental, the financial gains can be massive. As the name ‘continuous improvement’ indicates, this is done on a recurring basis. Continuous improvement is […]

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3 Ways Integrators Can Build Quality into Projects

Posted on November 16, 2020 in Increase Project Profitability ,Solutions360 by
3 Ways Integrators Can Build Quality into Projects

Navigate has worked with hundreds of AV and Systems Integration companies, and one thing that continues to amaze us is the difference in process maturity between companies – and the results. There are several areas where you can distinguish mature and immature companies – especially in their approach to first-time quality. Based on years of observation, here are three ways Navigate sees successful integrators build quality into projects and their processes. Identify and Manage the Costs of Quality  What are the Costs of Conformance (costs […]

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Organizational Change Management Drives Adoption of the New Revenue Recognition Standard

Posted on November 9, 2020 in Around the Web ,Change Management ,Q360 by
Organizational Change Management Drives Adoption of the New Revenue Recognition Standard

How Can Integrators Engage, Enable and Execute Change? Integrators are learning that the new Revenue Recognition standard can have company-wide impacts that affect core business functions and their associated systems and data. Because so many parts of a business are tied to revenue, the new standard is pervasive – touching everything from executive and sales compensation to how products are sold, and how work is done. Systems and processes need to change to accommodate the compliance process, and people need to be trained on the […]

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Strategic Planning Pitfalls to Avoid

Posted on November 2, 2020 in Achieve Business Growth ,Blog ,Solutions360 by
Strategic Planning Pitfalls to Avoid

Tis the season! No, not the holiday season, although that will soon be here! For business owners and leaders, it’s time to reflect on the past year, examine the competitive landscape, explore possible initiatives and set goals. A good strategic planning process will help you: Align company goals with your company mission and vision, Define steps to achieve these goals, Assign responsibility and timelines, Track progress toward this year’s goals but also take steps to achieve your three to five-year goals. Strategic Planning can be a powerful […]

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Best Practices for Managing Change Orders

Posted on October 26, 2020 in Improve Financial Management ,Increase Project Profitability ,Industry Discussion ,Solutions360 by
Best Practices for Managing Change Orders

Managing change orders is important, starting day one of every project. Imagine you have accounting records, and you know how much money you started with at the beginning of a project, and you know how much money you ended up with, but you have no way of knowing how you got from point A to point B. Realistically, change orders are the progression and the path of your project. Having change orders in place instills process through the approval and creation of change orders. It […]

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Two Mistakes Leaders Make When Communicating Change

Posted on October 19, 2020 in Around the Web ,Blog by
Two Mistakes Leaders Make When Communicating Change

Communicating change? Then change how you communicate! You’d think we’d have figured it out by now. Given all of the change initiatives in all of the companies throughout all of the years, you’d think we’d have figured out how to effectively communicate organizational change. But no. Leaders repeatedly make the same mistakes when communicating change. As a result, they not only fail to engage their people but often disengage them. Here are two of the most common mistakes and how to avoid them.     […]

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Aligning Behavior with Values and Ethics

Posted on October 13, 2020 in Change Management ,Industry Discussion ,Q360 by
Aligning Behavior with Values and Ethics

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s part of a process — it’s his attitude and corresponding actions. Ignorance has to do with competence, not behavior. Entitlement, laziness, and ambivalence manifest themselves as behavior. The goal is […]

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