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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Make Your Scope of Work Statements Stand Out

Posted on June 1, 2020 in Around the Web ,Business Process Improvement ,Industry Discussion by
Make Your Scope of Work Statements Stand Out

Good Scope of Work Statements Establish Boundaries and Responsibilities A well-defined and communicated scope statement is one of the primary methods of managing a client’s often-changing expectations of what they will ultimately receive from a project. This is developed during the proposal phase of the project — initiated as part of the sales cycle — and is included within the more comprehensive scope of work document. There are really two types of scope of work statements, each serving a different purpose in clarifying the scope […]

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4 Tips for Implementing HaaS and Financing in Your Integration Business

Posted on May 25, 2020 in Change Management ,Improve Financial Management ,Q360 by
4 Tips for Implementing HaaS and Financing in Your Integration Business

It is time for integrators to embrace change. Being in the tech industry, you are already well aware of the need to keep up with the pace of change. One way technology providers are helping their customers keep up with all the new technology offerings is by getting them on a regular consumption model. Tech buyers want subscription-based technology and the hardware you sell is no different. By now, chances are you are considering how to build your Hardware-as-a-Service offering, or you are already up […]

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Better Processes Equals Better Projects

Posted on May 19, 2020 in Blog ,Business Process Improvement by
Better Processes Equals Better Projects

When was the last time your integration business focused on process improvement? Process management is an exercise in efficiency – it is all about doing the correct things while minimizing waste. There are a lot of programs out there that address process standardization and improvement in more words than I’ll use — programs such as Lean, Six Sigma, Business Process Engineering, SIPOC (Supplier, Input, Process, Output, Customer), and so on. More study on any of these topics will certainly yield positive benefits, especially at an integration […]

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Don’t Be a Cash-Blind Owner Part 3: Cash Burn Rate

Posted on May 11, 2020 in Around the Web ,Blog by
Don’t Be a Cash-Blind Owner Part 3: Cash Burn Rate

This is the final installment in our blog series about cash flow management, and cash-blind owners. What are cash-blind owners, you wonder? Simply put, they are integration firm owners who are completely oblivious to the monthly cash flow activity of their business. To determine whether you fall into this category, you can ask yourself whether you know the answers to these three questions: Do you know your company’s days sales outstanding (DSO)? Do you watch your company’s sources & uses(S&U) of cash? Do you know your monthly […]

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Video Demo: Q360 Cash Flow Forecasting Dashboard

Posted on May 4, 2020 in Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by
Video Demo: Q360 Cash Flow Forecasting Dashboard

We are excited to release the newly updated cash flow forecasting dashboard in Q360 Why is cash flow forecasting important? The object of cash flow forecasting is to compare how much cash you receive each month to how much cash you must disburse. Solutions360’s new worksheet tool will help you to forecast both sides of this equation. This month-by-month look forward can help integrators manage growth, as well as predict any impending cash flow crisis. 7 Tips for accurate cash flow forecasting in your integration […]

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10 Critical Reports in Q360 to Help You Make Informed Business Decisions

Posted on April 27, 2020 in Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by
10 Critical Reports in Q360 to Help You Make Informed Business Decisions

Author: Tofiq Indawala, PMP As businesses face this unprecedented time due to the COVID-19 pandemic, having access to critical business data has become even more vital. Businesses need critical data faster and more reliably then ever before to help make important business continuity decisions. In this article, we will review a few reports that will help you narrow in on the critical information to help you make the right business decisions. 1. Sales Forecast The sales forecast will help you narrow in on what and […]

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Change Management Best Practices for Integrators

Posted on April 20, 2020 in Blog ,Change Management ,Q360 by
Change Management Best Practices for Integrators

Communication is the key to successful change management Managing change is one of the big issues Solutions360 addresses with integrators, because change is not easy. And this topic has become even more important during these unprecedented times. Today, our CEO, Brad Dempsey is joined by Brad Malone, from Navigate Management Consulting to discuss how both organizations help integrators implement change. What are some of the critical success factors for change? “Change really has to come from the top down, from ownership,” Dempsey reports. “I think […]

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