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Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

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Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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Announcing The Avalara Integration with Solutions360 ERP Software

Posted on January 27, 2020 in Around the Web ,Automate Operations ,Solutions360 by
Announcing The Avalara Integration with Solutions360 ERP Software

Avalara Announces 17 Newly Certified Integrations Into Business Applications January, 23, 2020 SEATTLE–(BUSINESS WIRE)– Avalara, Inc. (NYSE:AVLR) Avalara, a leading provider of cloud-based tax compliance automation for businesses of all sizes, today announced the release of 17 newly certified integrations with accounting, ERP, ecommerce, point-of-sale, mobile commerce, and CRM software applications. Avalara has been a partner-centric company since its founding in 2004, with a concerted focus on integrating with technology solutions already in use by existing and future customers. Avalara Certified integration partners have met criteria […]

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Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by
Best Practices for AV Sales People

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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How Does Solutions360 Become Your Most Trusted Business Partner?

Posted on January 13, 2020 in Blog ,Change Management ,Q360 by
How Does Solutions360 Become Your Most Trusted Business Partner?

One of the most valuable things Solutions360 brings to the table is our deep understanding of integration businesses. Not only do we understand our customers’ businesses, we have over a decade of experience designing and implementing best practices, and the software to support and leverage those best practices. When Roman Burchart joined our team as Vice President of Operations, he started an exciting new training program for the employees. We Put Ourselves in Our Customers’ Shoes helps our entire team gain a better understanding of […]

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Close the Profitability Loop in Your Job Costing Process

Posted on January 6, 2020 in Blog ,Business Process Improvement ,Increase Project Profitability ,Q360 by
Close the Profitability Loop in Your Job Costing Process

Job costing is one of the most complicated issues that Solutions360 has seen in the integration industry. Solutions360 has worked with more than 200 integrators, and fewer than 10 percent were satisfied with their job costing process, prior to implementing Q360. Often there was no job costing process in place, so estimates were based on gut feel. And many integrators were not fully burdening costs. All of this contributes to a lack of visibility into the accuracy of an estimate. In today’s competitive environment, as […]

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Revenue Recognition Lessons Private Companies Can Learn from Public Companies

Posted on December 30, 2019 in Around the Web ,Blog by
Revenue Recognition Lessons Private Companies Can Learn from Public Companies

The clock is ticking for private companies as they face implementation of the Financial Accounting Standards Board’s (FASB) revenue recognition standard. In this Q&A with FEI Daily, KPMG’s Meredith Canady and Kevin Bogle discuss the stages of implementation, hurdles to implementing the new revenue recognition standard, and lessons private companies can learn from public companies. FEI Daily: Where should private companies be in their adoption journey at this point of the year? Kevin Bogle: If you think about any type of accounting change, companies probably go through […]

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Dashboards in Q360 Turn Data into Information

Posted on December 23, 2019 in Blog ,Business Process Improvement ,Q360 by
Dashboards in Q360 Turn Data into Information

What differentiates integrators that use dashboards in Q360 from those that don’t? Today, Tofiq Indawala, Director of Product Management, is joined by Brad Malone from Navigate Management Consulting to talk about dashboards in Q360. How do Solutions360 customers use dashboards? “A lot of integrators traditionally just look at the day-to-day operation and don’t understand what direction the ship is actually heading,” says Indawala. “They’re dealing with a lot of spreadsheets, a lot of data, a lot of information. But when you look at data in […]

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We Challenge You to Set 5 Goals for 2020

Posted on December 16, 2019 in Around the Web by
We Challenge You to Set 5 Goals for 2020

What processes will lead to you achieving your 2020 goals? This is a guest blog post by Chris Peterson, Principal at Vector Firm. Toward the end of 2006, I was planning my goals for the following year. I realized that I did the same thing pretty much every year – I set my sales goal and then defined the process to achieve that goal. However, during this particular year I decided to set goals for my process. I didn’t just have a goal to increase […]

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