Q360™ Supporting Our Customer’s Vision – Customization
Many software companies talk about flexibility or scalability. Solutions360 can truly make this claim. The foundation of our Q360™platform is designed to handle all aspects of a service-based business from sales to project management to project accounting and finally to service dispatch for maintenance and support.
While all of our customers come to us with the vision of “one system to manage the whole business”, this means something slightly different to every customer and so it’s important for our product to be flexible, customizable but most importantly scalable. Our customer’s rely on us to ensure the workflow or reports they haven’t even thought of yet can be tailored in the system all of which need to survive upgrades.
The database objects (tables, columns, views, stored procedures) have names that make sense. This makes even difficult processes easy to follow and understand. Let’s say you wanted to trigger typically an unrelated event whenever an invoice is posted. Just look in a stored procedure called “post_invoice” to see all of its attributes and that it’s dealing mainly with a table called Invoice. And with all the non-visual aspects of the application maintained in stored procedures, it makes sense and you can control it all.
As you examine each stored procedure, you will notice that it is written in a way that when we send a new version of the stored procedure, your modifications remain intact. Our updates seldom impact your modifications, as long as you follow our simple published standards.
Reporting Made Easy
Want to issue a report quickly? Your CFO can have a custom report in minutes in order to get at data for the next board meeting or special month-end report.
Just write the SQL SELECT statement, save it and give permissions to the right users. That’s it. Nothing else required. If you want to add a few features to it, like color, just add a few more columns to the SELECT statement. All these reports automatically have email, pdf and MS/Excel integration as soon as you run it. Dynamic and prompted filtering are supported as well as other features, just from a simple select statement. Want to add a report to the customer web portal, just set the permission.