Careers

Solutions360 Inc.’s goal is to become our client’s most valuable business partner. We’re growing and we are ready for another enthusiastic Junior Developer who enjoys collaboration with a team and with customers, reporting directly to the Manager of Support Development.

About us:
We partner with our clients in a consulting capacity to help them make the most of our flagship software “Q360” an ERP/CRM application, to grow their businesses and their profits.
We know how to have fun while working hard and getting stuff done. We have a comprehensive Benefits plan and loads of experienced developers to support your path.
We are a very collaborative bunch, each person keeping the ideal in mind that you should love what you do and nurture and respect the rest of the team.

Key Responsibilities 
You’ll join our team of dedicated Support Developers, reporting directly to the Manager of Support Development and you’ll be trained and mentored by Senior Developers and Peers to achieve greatness in your role!

• Collaborate with customers and cross-functional internal teams using Q360, Email, Slack, and other communications platforms.
• Manage version control of software applications using SVN.
• Understand and adhere to call and incident management processes for support ticket resolution using Q360.
• Design and develop software solutions that meet business requirements and user needs.
• Debug simple to complex software issues and develop solutions to prevent recurrence.
• Provide technical documentation and support to customers and cross-functional teams as needed.
• Manage timelines and deliverables effectively.

Skills and Qualifications
If the following accurately describes you, we want to hear from you!

• You are a Junior Developer, looking to learn and grow your programming skills.
• You have experience with HTML, PHP, CSS, JavaScript, MS SQL (The Jr position involves writing SQL Queries, Procedures, Views, Etc. for data retrieval and manipulation of varying complexities).
• You have a basic understanding of how to troubleshoot and resolve database-related issues.
• You are determined to have a career where your skills, productivity, and attitude are the main criteria for the speed and the degree of your advancement.
• You thrive on team interaction and meeting deliverable deadlines.
• You have strong English communication skills, both written and verbal as this position involves Customer Support.
• You already know the importance of keeping good documentation.
• You are willing and able to travel between Canada and the USA for training etc.

Bonus Skills (Nice to have but not required)

• Knowledge or experience with SSRS
• Knowledge or experience with TypeScript
• Interpretive dance is a plus, but not required 😉

NOTE* Please pay close attention to the following.

If all the above is true and you are intrigued, apply with a brief but (most importantly) PERSONAL cover letter (not a form, not a copy and paste) and/or a super short <2min cover-video, that gives us some sense of who you are (along with your resume of course). Make sure to tell us why you are interested in working here at Solutions360 Inc. (specifically) and send to Attn:Laura Dempsey (HR Director) at [email protected]

The use of AI such as ChatGPT for your cover letter is fine when used as a reference, but still make sure it is personal, not just your resume reframed.

If the above instructions are not followed. Your application will not be seen.

Only those candidates chosen to go further in the process will be contacted.

Good Luck! We can’t wait to meet you!

Join Our Visionary Team at Solutions360 Inc. – We’re looking for a Customer Support Representative to join our remote team!

At Solutions360 Inc., we’re more than just a team; we’re innovators and visionaries. Our mission is to “become our customers’ most valued business partner”. With “Q360,” our flagship software, we transform businesses, enhancing their financial and operational performance.

Your Role in a Fully Remote, Connected Environment, as a Customer Support Representative, and reporting to the Manager of Customer Care, you’ll enjoy the flexibility of knowing we are dedicated to keeping our team connected and engaged, regardless of location. You will play a pivotal role in supporting our diverse client base, ensuring they maximize the benefits of Q360. This role will be a launch pad within our Customer Success team, with the opportunity to move into new available roles within 9 – 12 months.

Primary Responsibilities

• Collaborate with our growing customer base, helping them resolve issues with their day-to-day use of Q360.
• Triage inbound support inquiries by email and phone, assessing the priority and initiating the path to resolution.
• Document, prioritize, investigate, and dispatch service calls in a timely manner.
• Maintain transparent and proactive communication with customers regarding updates on service calls.
• Stay updated on product changes, process updates, and trends to adapt to evolving customer needs.

What We Look For

• The ability to thrive in a fast-paced environment.
• Empathy and a customer-centric approach to effectively address and resolve customer needs and concerns.
• A willingness and aptitude to learn and understand diverse business processes.
• Rapid learning and adaptation to new systems and software.
• An accountable, responsible work ethic.
• A positive outlook and sense of humor, coupled with a true sense of curiosity and a strong drive for continuous improvement.

Required Competencies

• Proficient problem-solving capabilities coupled with analytical thinking.
• The ability to multitask and manage competing priorities and prioritize effectively under pressure.
• Customer-facing experience.
• Exceptional written and spoken communication skills and the ability to foster positive business relationships.

Bonus Skills

• Experience supporting an ERP, CRM software i.e. SAP, Salesforce, etc.
• Interest in and experience using various types of AI such as ChatGPT, etc.

Join Solutions360 Inc. and make a real difference in a collaborative environment where your ideas are celebrated. We’re committed to your growth with a comprehensive compensation package, benefits, and tailored training. Embrace our work-life synergy, balancing professional dedication with enjoyment and fulfillment.

To apply for this opportunity: Send your Resume and a Personal Cover Letter, and if you are very brave, include a short (under 2 minutes) personal cover video to the Attention of Laura Dempsey (HR Director) [email protected] saying why you are the perfect person for this position specifically, and for Solutions360 specifically.

We don’t mind if you use AI to apply, as long as you have made it truly personal at the same time.

If there is no personal cover letter or video, we won’t see your application. (This allows us to give our attention to the people who want to be here at Solutions360, in this position specifically).

We will only reply if you are moving forward to the next step.

Good luck! We are looking forward to meeting you.