Key KPIs to Review Before the End of the Year

As the year winds down, the best integrators shift focus from “getting through December” to setting up a profitable, predictable January. The next few weeks are your chance to tighten up the numbers, validate where the business is trending, and correct course before momentum resets in the new year.

Here are four key KPIs every integration leader should review now, along with questions to guide your thinking.

Utilization

Your team’s time is your most valuable asset, and December can create uneven workloads. Reviewing utilization now gives you clarity and prevents surprises in Q1.

Ask yourself:

• Are billable teams at a sustainable level, not over- or under-loaded?
• Are we aligned with seasonal demand, holidays, and planned vacations?
• Are service techs and project resources scheduled effectively?

Why it matters:
Healthy utilization signals strong planning and operational discipline. If it’s off, now is the time to adjust staffing plans or pipeline expectations.

In smart systems like Q360, leaders track real-time utilization to stay ahead of resourcing shifts.

Backlog Coverage

Backlog is forward visibility. It tells you how much confirmed work exists to carry revenue into the new year.

Ask yourself:

• How many months of backlog do we have?
• Is the mix of project and service work balanced for the season?
• Are any projects stalled or at risk?

Why it matters:
December backlog reviews help sales stay aligned with delivery capacity and ensure the new year doesn’t start soft.

Systems built for integrators help you model backlog coverage and see where gaps may emerge.

Work-in-Progress (WIP) Accuracy

WIP is a pulse check on project financial health. Year end is the time to make sure projects are accurately reflected — no surprises later.

Ask yourself:

• Do costs and percent-complete align?
• Are there unbilled costs sitting on jobs?
• Do we have change orders that need approval?

Why it matters:
Cleaning up WIP now protects margins and ensures accurate reporting going into Q1.

Unified platforms that connect field, finance, and project teams help keep WIP clean and trustworthy.

Billing Velocity

Revenue only counts when it’s billed and collected. Slow billing in December creates cash pressure in January.

Ask yourself:

• Are we billing work as soon as it’s earned?
• Are milestones being triggered on time?
• Do we have aging or delayed invoices?

Why it matters:
Fast billing accelerates cash flow and sets up a healthy start to the year. Delayed billing does the opposite.

Modern ERP platforms make it easier to automate billing milestones and monitor aging in real time.

How to Use These Numbers

Reviewing KPIs is only part of the work. The real value comes from conversations and alignment:

• Meet with project leaders to review WIP and utilization.
• Align sales and delivery around backlog coverage.
• Set billing goals and checkpoints for month-end.
• Use insights to adjust forecasts and staffing plans.

The goal is clarity and momentum, not stress.

Finish Strong, Start Stronger

Integrators who take time now to clean up their data, tighten execution, and build visibility into January do more than finish the year well, they build confidence for the year ahead.

If you want help reviewing these KPIs or improving your reporting discipline, we’re here to support you.