Business Process Improvement

ERP

When Is It Time for an ERP Upgrade?

When Is It Time for an ERP Upgrade? An ERP implementation can be costly and time-consuming. Deciding when to invest in a new ERP (Enterprise Resource Planning) software for your system integration business is a significant decision that can have

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How to create the ultimate client survey

How to Create the Ultimate Client Survey

In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in

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Solutions360 sponsors BLC2022

Manage Your Business by Numbers, Not Emotions

Solutions360 believes in helping integrators make smart decisions to improve business. That’s why we’re sponsoring NSCA’s BLC2022. As we gear up for this year’s event, it’s the perfect time to remember these words of wisdom from Chuck Wilson – Running

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Closing the Loop with Client Surveys

Closing the Loop with Client Surveys

Client surveys can help integrators maintain customer relationships When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.” Or worse, “We get some back, but nobody reads them.” And

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Project Closure Process

The Project Closure Process

The project closure process, which as project managers know, simply means closing out a project at its conclusion, can happen many ways.   Some project closures are positive; many are negative. In my experience working with many systems integration companies,

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Who Should Pay for All Those Change Orders?

Who Should Pay for All Those Change Orders?

In Part 1 of this series, Project Change Orders – Manage Them or Just Make Them?, we discussed how project change orders are inevitable. We concluded that mature project management is about change control, and managing all those changes as

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Planning and Forecasting with the OneDashboard

How can integrators accurately forecast in a project-based world? Welcome to episode two of our OneDashboard video series. Brad Dempsey is joined by Joel Harris of Navigate Management Consulting to discuss this very exciting time for us here at Solutions360.

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Why Is WIP Management Important?

On this episode of ClearTalk, our Director of Product Management, Tofiq Indawala, is joined by Brad Malone, from Navigate Management Consulting, to discuss that three-letter word WIP. What is it? What does it mean? And why is WIP management important?

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Introducing Q360’s OneDashboard to Rule Them All

OneDashboard to Rule Them All In today’s video, John Graham, Executive Vice President of Solutions360, is joined by Joel Harris from Navigate Management Consulting, to discuss a big topic. We’re talking about OneDashboard. Integrators have vast amounts of information available

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Measuring Customer Profitability

Are Your ‘Best’ Customers Your Most Profitable? On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your best customers sometimes your worst

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Presenting the Estimate

A single precise number does not make a valid estimate   In Part 1 of this blog series, we looked at the myth of the perfect estimate and discussed how assumptions and risks factor into an estimate. In Part 2,

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How Do You Spell WBS?

What is a work breakdown structure? In today’s video, Tofiq Indawala, Director of Product Management, is joined by Brad Malone, from Navigate Management Consulting to discuss the whole concept of a work breakdown structure, and how that impacts project management.

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The Importance of Professional Project Managers

Many integration companies that are beginning to mature their business management practices go through a process of determining who to select as their project managers, and how to nurture their competence and capabilities. As someone who has taught more than

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Business Management Software