Careers

Join Our Visionary Team at Solutions360 Inc. – We’re looking for a Customer Support Representative to join our remote team!

 At Solutions360 Inc., we’re more than just a team; we’re innovators and visionaries. Our mission is to “become our customers’ most valued business partners”. With “Q360,” our flagship software, we transform businesses, enhancing their financial and operational performance.

Your Role in a Fully Remote, Connected Environment, as a Customer Support Representative, and reporting to the Manager of Customer Care, you’ll enjoy the flexibility of knowing we are dedicated to keeping our team connected and engaged, regardless of location. You will play a pivotal role in supporting our diverse client base, ensuring they maximize the benefits of Q360. This role will be a launch pad within our Customer Success team, with the opportunity to move into new available roles within 9 – 12 months.

Primary Responsibilities

• Collaborate with our growing customer base, helping them resolve issues with their day-to-day use of Q360.
• Triage inbound support inquiries by email and phone, assessing the priority and initiating the path to resolution.
• Document, prioritize, investigate, and dispatch service calls in a timely manner.
• Maintain transparent and proactive communication with customers regarding updates on service calls.
• Stay updated on product changes, process updates, and trends to adapt to evolving customer needs.

What We Look For

• The ability to thrive in a fast-paced environment.
• Empathy and a customer-centric approach to effectively address and resolve customer needs and concerns.
• A willingness and aptitude to learn and understand diverse business processes.
• Rapid learning and adaptation to new systems and software.
• An accountable, responsible work ethic.
• A positive outlook and sense of humor, coupled with a true sense of curiosity and a strong drive for continuous improvement.

Required Competencies

• Proficient problem-solving capabilities coupled with analytical thinking.
• The ability to multitask and manage competing priorities and prioritize effectively under pressure.
• Customer-facing experience.
• Exceptional written and spoken communication skills and the ability to foster positive business relationships.

Bonus Skills

• Experience supporting an ERP, CRM software i.e. SAP, Salesforce, etc.
• Interest in and experience using LLM AI such as ChatGPT, BARD etc.

Join Solutions360 Inc. and make a real difference in a collaborative environment where your ideas are celebrated. We’re committed to your growth with a comprehensive compensation package, benefits, and tailored training. Embrace our work-life synergy, balancing professional dedication with enjoyment and fulfillment.

To apply for this opportunity: Send your resume and a Personal Cover Letter, or a short (under 2 minutes) personal cover video to the Attention of Laura Dempsey (HR Director) saying why you are the perfect person for this position and Solutions360 specifically.

If there is no personal cover letter or video, we won’t see your application. (This allows us to give our attention to the people who want to be here at Solutions360, in this position specifically).

We will only reply if you are moving forward to the next step.

Good luck! We are looking forward to meeting you.

At Solutions360, we’re actively seeking an adaptable and forward-thinking Financial Accounting Analyst to join our dynamic team. The successful candidate will report to the VP of Professional Services/Consulting and will play a pivotal role in our clients’ financial success, reporting and managerial decision-making discipline, and overall customer satisfaction. 

In this role, you’ll have the responsibility to chart our clients’ path to improved business outcomes through providing consulting and accounting guidance that enables them to make better business decisions. Both for new Solutions360 customers making the transition to a new accounting system (Q360) and methods; and existing Solutions360 customers who are growing and adopting new business processes. This role calls for a high degree of cognitive empathy in working across executive functions. You’ll equip them with the knowledge, tools, and processes they need for success while understanding and addressing the challenges they face during the change experienced in moving to a new ERP system or adopting new business methods. We’re seeking an individual with a diverse range of experiences and skills that can extend beyond traditional accounting roles into more of a consultative role. If you’re seeking a change and are keen to apply your expertise in a wide context, we can’t wait to meet you! 

Responsibilities: 

• Consult directly with clients to solve complex accounting and financial issues, especially as it relates to project accounting and percent of completion revenue recognition. 
• Collaborate with our team of Accounting Analysts, Project Managers, Developers, and Consultants to understand and support our clients’ financial processes using Q360. 
• Assess clients’ current financial systems, facilitate their transition to Q360, and provide necessary training. 
• For existing customers, conduct accounting / financial assessment and provide business recommendations for improved business outcomes. 
• Ensure accounting data compliance and readiness. 
• Deliver quality assurance for accounting practices within Q360. 
• Consult on the best practices of developing client-facing financial reports (P&L, Balance Sheet, etc.) based on industry best practices and tailored to their business structure (companies, branches, departments, locations, sale types, etc.). 
• Facilitate end-of-month and year-end accounting and closing procedures. 
• Provide guidance on best practices of managerial and financial reporting. 
• Aid in structuring Executive management agendas/reports with regard to project / managerial/financial views 

Qualifications: 

• Broad-based accounting experience with a minimum of 3 years in roles such as Audit, Corporate Finance or Financial Planning/Strategy. 
• Experience in job costing, percentage of completion revenue recognition, and financial planning and analysis is required. 
• CGA/CPA/CMA designation or equivalent auditing experience, preferably with at least 3 years auditing small businesses. 
• Industry experience in Technology Integrators, Construction, Electrical, AV, and/or Manufacturing is preferred. 
• Proficiency in Accounting software, including QuickBooks, with the ability to quickly adapt to and teach Q360. 
• Been involved in and/or familiar with ERP Systems implementations (SAP, NetSuite, MS Dynamics, etc.) 
• Strong business analysis skills and a firm understanding of financial accounting principles (assets vs expenses, trial balances, etc.) 
• Solid understanding of industry rules, regulations, and compliance (GAAP). 
• Proficiency in MS programs – Word, Excel, PowerPoint, Outlook. 
• Excellent communication, interpersonal, organizational, and time management skills. 

How to Apply 

1. Write an original and personal (both to you and to Solutions360) Cover-Letter (less than 1 page) or, record a personal Cover-Video (well under 2 mins please) or both! Send to the Attention of Laura Dempsey (HR Director), including your resume of course. 
2. We will only see your application if it follows the above instructions. We will only reply if you are moving forward. We feel this gives the applicants who really want to be here at Solutions360 specifically, a better chance of being seen. 

Good Luck! We are looking forward to meeting you!