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Take the first step toward changing the way you work by joining our innovative and exciting company.

Solutions360 is a fast paced, agile organization, focused on results for our customers and for ourselves.

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Who are we?

We’re hiring! Solutions360 Inc.’s goal is to become our clients most valuable Business Partner. We help them make the most of our flagship software product “Q360”, an enterprise application that allows them to run their entire business. We help them grow their business and profits by making them more efficient through increased visibility into their financial and operational performance. We offer an environment where you can really make a difference, where we listen to your ideas, and we challenge and support your career growth. Additionally, we offer a competitive and comprehensive compensation and benefits package, including training and development, paid-vacations and fun social engagements.

Customer Service Representative


Join Our Visionary Team at Solutions360 Inc. – We’re looking for a Customer Support Representative to join our remote team!

 At Solutions360 Inc., we’re more than just a team; we’re innovators and visionaries. Our mission is to “become our customers’ most valued business partners”. With “Q360,” our flagship software, we transform businesses, enhancing their financial and operational performance.

Your Role in a Fully Remote, Connected Environment, as a Customer Support Representative, and reporting to the Manager of Customer Care, you’ll enjoy the flexibility of knowing we are dedicated to keeping our team connected and engaged, regardless of location. You will play a pivotal role in supporting our diverse client base, ensuring they maximize the benefits of Q360. This role will be a launch pad within our Customer Success team, with the opportunity to move into new available roles within 9 – 12 months.

Primary Responsibilities

  • Collaborate with our growing customer base, helping them resolve issues with their day-to-day use of Q360.
  • Triage inbound support inquiries by email and phone, assessing the priority and initiating the path to resolution.
  • Document, prioritize, investigate, and dispatch service calls in a timely manner.
  • Maintain transparent and proactive communication with customers regarding updates on service calls.
  • Stay updated on product changes, process updates, and trends to adapt to evolving customer needs.

What We Look For

  • The ability to thrive in a fast-paced environment.
  • Empathy and a customer-centric approach to effectively address and resolve customer needs and concerns.
  • A willingness and aptitude to learn and understand diverse business processes.
  • Rapid learning and adaptation to new systems and software.
  • An accountable, responsible work ethic.
  • A positive outlook and sense of humor, coupled with a true sense of curiosity and a strong drive for continuous improvement.

Required Competencies

  • Proficient problem-solving capabilities coupled with analytical thinking.
  • The ability to multitask and manage competing priorities and prioritize effectively under pressure.
  • Customer-facing experience.
  • Exceptional written and spoken communication skills and the ability to foster positive business relationships.

Bonus Skills

  • Experience supporting an ERP, CRM software i.e. SAP, Salesforce, etc.
  • Interest in and experience using LLM AI such as ChatGPT, BARD etc.

Join Solutions360 Inc. and make a real difference in a collaborative environment where your ideas are celebrated. We’re committed to your growth with a comprehensive compensation package, benefits, and tailored training. Embrace our work-life synergy, balancing professional dedication with enjoyment and fulfillment.

To apply for this opportunity: Send your resume and a Personal Cover Letter, or a short (under 2 minutes) personal cover video to the Attention of Laura Dempsey (HR Director) saying why you are the perfect person for this position and Solutions360 specifically.

If there is no personal cover letter or video, we won’t see your application. (This allows us to give our attention to the people who want to be here at Solutions360, in this position specifically).

We will only reply if you are moving forward to the next step.

Good luck! We are looking forward to meeting you.

Submit your cover letter and resume by clicking "Apply Now"

Financial Accounting Analyst


At Solutions360, we’re actively seeking an adaptable and forward-thinking Financial Accounting Analyst to join our dynamic team. The successful candidate will report to the VP of Professional Services/Consulting and will play a pivotal role in our clients’ financial success, reporting and managerial decision-making discipline, and overall customer satisfaction. 

In this role, you’ll have the responsibility to chart our clients’ path to improved business outcomes through providing consulting and accounting guidance that enables them to make better business decisions. Both for new Solutions360 customers making the transition to a new accounting system (Q360) and methods; and existing Solutions360 customers who are growing and adopting new business processes. This role calls for a high degree of cognitive empathy in working across executive functions. You’ll equip them with the knowledge, tools, and processes they need for success while understanding and addressing the challenges they face during the change experienced in moving to a new ERP system or adopting new business methods. We’re seeking an individual with a diverse range of experiences and skills that can extend beyond traditional accounting roles into more of a consultative role. If you’re seeking a change and are keen to apply your expertise in a wide context, we can’t wait to meet you! 


  • Consult directly with clients to solve complex accounting and financial issues, especially as it relates to project accounting and percent of completion revenue recognition. 
  • Collaborate with our team of Accounting Analysts, Project Managers, Developers, and Consultants to understand and support our clients’ financial processes using Q360. 
  • Assess clients’ current financial systems, facilitate their transition to Q360, and provide necessary training. 
  • For existing customers, conduct accounting / financial assessment and provide business recommendations for improved business outcomes. 
  • Ensure accounting data compliance and readiness. 
  • Deliver quality assurance for accounting practices within Q360. 
  • Consult on the best practices of developing client-facing financial reports (P&L, Balance Sheet, etc.) based on industry best practices and tailored to their business structure (companies, branches, departments, locations, sale types, etc.). 
  • Facilitate end-of-month and year-end accounting and closing procedures. 
  • Provide guidance on best practices of managerial and financial reporting. 
  • Aid in structuring Executive management agendas/reports with regard to project / managerial/financial views 


  • Broad-based accounting experience with a minimum of 3 years in roles such as Audit, Corporate Finance or Financial Planning/Strategy. 
  • Experience in job costing, percentage of completion revenue recognition, and financial planning and analysis is required. 
  • CGA/CPA/CMA designation or equivalent auditing experience, preferably with at least 3 years auditing small businesses. 
  • Industry experience in Technology Integrators, Construction, Electrical, AV, and/or Manufacturing is preferred. 
  • Proficiency in Accounting software, including QuickBooks, with the ability to quickly adapt to and teach Q360. 
  • Been involved in and/or familiar with ERP Systems implementations (SAP, NetSuite, MS Dynamics, etc.) 
  • Strong business analysis skills and a firm understanding of financial accounting principles (assets vs expenses, trial balances, etc.) 
  • Solid understanding of industry rules, regulations, and compliance (GAAP). 
  • Proficiency in MS programs – Word, Excel, PowerPoint, Outlook. 
  • Excellent communication, interpersonal, organizational, and time management skills. 

How to Apply 

  1. Write an original and personal (both to you and to Solutions360) Cover-Letter (less than 1 page) or, record a personal Cover-Video (well under 2 mins please) or both! Send to the Attention of Laura Dempsey (HR Director), including your resume of course. 
  2. We will only see your application if it follows the above instructions. We will only reply if you are moving forward. We feel this gives the applicants who really want to be here at Solutions360 specifically, a better chance of being seen. 

Good Luck! We are looking forward to meeting you! 

Submit your cover letter and resume by clicking "Apply Now"

Manager of Customer Care


As the Solutions360 Inc. Manager of Customer Care, reporting to the Vice President of Operations, you will be responsible for ensuring that our Customer Care team delivers timely and successful resolutions to client service requests, delivering on our promise to be our customer’s most valued business partner. You will develop an in-depth knowledge of our internal processes and gain an understanding of Solutions360 Inc’s flagship software “Q360™”, allowing you to actively participate in the service call workflow and resolution.

You will have the proven ability to work closely with a remote team while working out of your own home. Travel is limited but may be required for training and assimilation with the team. Solutions360 leverages the latest video and team collaboration tools to ensure our remote workforce remains connected and engaged.

Q360™ is a complete business software package that encompasses all aspects of Project Management, Job Costing, Service Management, Inventory, Sales, and Accounting. The Manager of Customer Care will strive to gain a general understanding of each of these areas such that you can lead our Customer Care team in the support of our growing customer base. In addition to establishing this knowledge, you will lead a small but growing team of Customer Service Representatives and Support Analysts, ensuring compliance with established processes, and fostering exceptional customer communications. You will be responsible for interacting with key customers and consulting regularly with various teams within Solutions360.

Minimum Requirements:

  • Demonstrable skills and experience that translate to the potential to coach/mentor/train Customer Service Representatives/Support Analysts with an emphasis on continuous improvement and education.
  • Demonstrable skills and experience leading team meetings, one-on-one meetings, and communicating department and individual goals.
  • Professional experience in IT/Software/Technical-based customer service.
  • Demonstrated ability to triage Software/Technical concerns and leverage resources to resolve customer calls quickly and completely. Ability to set and manage expectations while showing empathy and building trust in direct customer interactions.
  • Understanding of service-based KPIs and experience communicating these with clarity and confidence to key decision makers and executive employees within the company and customer base.
  • High comfort level with digital technology. Digital communication skills across an international customer base and a diverse, fully-remote team.  Familiarity with various digital communication platforms and file-sharing services.
  • Process-oriented mentality with a desire to streamline/redefine internal customer service processes.
  • Equally important, a positive outlook and sense of humor

Preferred Qualifications:

  • Experience with ERP software
  • Management experience in IT / software customer service

Important Note* before applying. Be sure to send a personal cover letter, and or 1-2 minute cover video, to the Attention of Laura Dempsey [email protected] that expresses who you are and what you (specifically) will contribute to Solutions360 (specifically). If there is no personal cover letter/video. Your application will not be considered.
*If you use AI to “help” with your Cover letter, at least make sure you adjust it to be personal to you and to Solutions360 specifically.
Only candidates that are moving ahead in the process will receive a response.

Submit your cover letter and resume by clicking "Apply Now"