As the Solutions360 Inc. Manager of Customer Care, reporting to the Vice President of Operations, you will be responsible for ensuring that our Customer Care team delivers timely and successful resolutions to client service requests, delivering on our promise to be our customer’s most valued business partner. You will develop an in-depth knowledge of our internal processes and gain an understanding of Solutions360 Inc’s flagship software “Q360™”, allowing you to actively participate in the service call workflow and resolution.
You will have the proven ability to work closely with a remote team while working out of your own home. Travel is limited but may be required for training and assimilation with the team. Solutions360 leverages the latest video and team collaboration tools to ensure our remote workforce remains connected and engaged.
Q360™ is a complete business software package that encompasses all aspects of Project Management, Job Costing, Service Management, Inventory, Sales, and Accounting. The Manager of Customer Care will strive to gain a general understanding of each of these areas such that you can lead our Customer Care team in the support of our growing customer base. In addition to establishing this knowledge, you will lead a small but growing team of Customer Service Representatives and Support Analysts, ensuring compliance with established processes, and fostering exceptional customer communications. You will be responsible for interacting with key customers and consulting regularly with various teams within Solutions360.
