Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride in that accomplishment?
And if so – which comes first?
Is there a causal relationship?
Before we start – we need to define both quality and pride – words that sometimes have different meanings. Let’s use Merriam Webster’s definition for both.
Quality is a degree of excellence; a superiority in kind; or a distinguishing attribute.
Pride is a feeling that you respect yourself and deserve to be respected by other people; or a feeling of happiness that you get when you or someone you know does something good, difficult, etc.
So when someone at your workplace (whether they be in sales, engineering, programming, integration, service, administration, finance, procurement, etc.) accomplishes something of value or excellence, they should be able to feel a sense of pride in that accomplishment.
So why do there seem to be companies and employees where standards of quality and levels of pride are lacking or sporadic?
We believe there are three primary reasons for this occurrence – all of which can be actively managed and improved.
We’ve found that these three simple steps create a causal relationship between quality and personal / company pride. We find excellent companies who practice them; and struggling companies who do not. Which are you? What can you do differently today? Need guidance?? Let us know at firstname.lastname@example.org.
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