“Before I joined Reliable Fire & Security, I was used to juggling four separate systems to manage operations. Walking into a company that used Q360 as a single end-to-end platform—from quote to cash—was a game-changer,” says Ricky Cisneros.
Reliable Fire & Security, a trusted name in fire and life safety for over 70 years, uses Q360 to run everything from project management and scheduling to inspections and field service. “Having all of that in one place, web-based and accessible, is incredibly powerful,” Ricky notes. “Whether it’s dispatching technicians or managing contracts, we no longer need to search across systems for answers.”
One success story? When a customer canceled last-minute, Q360 helped the team quickly reroute a technician to another nearby job, avoiding downtime and maximizing productivity.
What really stands out to Ricky is the relationship: “The support from the Solutions360 team is outstanding. It’s not just about the software—it’s about having a partner that helps us grow.”
