Blog

Lone Star Enhances the Customer Experience with a Focus on Process

Posted on November 19, 2018 in Customer Success Stories ,Industry Discussion ,Q360 by
Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process and how this drives customer satisfaction. Lone Star has been ISO 9001 certified for 15 years, which is a rare achievement for an integrator. The ISO 9001:2015 standard is based on […]

More info »

Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Genesis Integration Harnessed the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

More info »

5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

More info »

Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

More info »

Rick Allan of VTI Security on their Partnership with Solutions360

Posted on February 18, 2019 in Blog ,Customer Success Stories ,Q360 by
Rick Allan of VTI Security on their Partnership with Solutions360

On this edition of Clear Talk, Tofiq Indawala talks with Rick Allan, CTO at VTI Security. VTI Security is a national systems integrator that is based in the Midwest. The company integrates security systems, camera systems and access control systems, and provides solutions to its customers. Prior to Q360, VTI Security was using a combination of six solutions to run the business. “It was all pieced together,” says Allan. “We had to work through VARS, or resellers of the software and not directly with the […]

More info »

We Put Ourselves in Our Customers’ Shoes

Posted on February 11, 2019 in Blog ,Business Process Improvement ,Solutions360 by
We Put Ourselves in Our Customers’ Shoes

Best practices for integrators preparing for an ERP implementation is a common topic on our blog. We focus on this topic, because almost nobody talks about ERP implementations as going smoothly. In fact, Q360 customers widely acknowledge the importance of employee engagement and leadership buy-in for successful implementations. But integrators are only half of the equation in an implementation – the other half is the Solutions360 team. In this week’s video, Brad Dempsey, CEO, and Roman Burchart, VP of Operations, talk about an exciting new […]

More info »

Leadership Buy-in is Critical for a Successful ERP Implementation

Posted on February 4, 2019 in Blog by
Leadership Buy-in is Critical for a Successful ERP Implementation

In previous blog posts, we have discussed at length, the importance of employee engagement for a successful ERP implementation. Without a doubt, it is important to get buy-in from the employees. Everyone must go in with the right attitude and the right mindset – people need to embrace change. Furthermore, if you are not clear about articulating how the scope of an individual’s work is going to change it can present challenges for adoption. So change has to be well planned and well communicated in […]

More info »

Are Your Revenues Increasing, But Not Your Profits?

Posted on January 28, 2019 in Improve Profitability ,Increase Project Profitability ,Q360 by
Are Your Revenues Increasing, But Not Your Profits?

If the 9th Annual Integration Business Outlook  presented by CI and NSCA is any indication, integrators will be focused on increasing profitability in 2019. Some of the biggest takeaways of the CI 2019 State of the Industry report are that business is good, revenues are climbing and integration firms are growing. But what does ‘growing’ really mean? Because when you take a closer look at the numbers, the industry is simultaneously suffering from a profitability problem. Really, this comes as no surprise. Margins on hardware […]

More info »

Managing Growth

Posted on January 21, 2019 in Change Management ,Industry Discussion by
Managing Growth

In the face of increasing complexity, managing growth is a top priority for systems integrators The systems integration industry has become increasingly complex. Twenty years ago you didn’t have to focus on business processes in order to be successful, but you do today. “We have evolved beyond the days of three guys in a van,” says Brad Malone. “But the AV industry is full of integrators that started out this way.” Successful integrators are adapting to this new reality, but managing growth is not always […]

More info »

Culture Shapes the Future of Tempest Technologies

Posted on January 14, 2019 in Blog by
Culture Shapes the Future of Tempest Technologies

  The following customer success story comes from our partners at Navigate Management Consulting. Helping audio visual and related technology companies achieve better business results. Work hard, play hard.   Take time for your family.   We invest in our employees on a personal level.   We provide opportunities for them to grow, not just along a career path, but also in their personal lives.   “These are the core values of Tempest Technologies,” according to CEO Debbie Williamson. “We are based in a very […]

More info »

Solutions360, Inc. Offers Business Efficiency Software to PSA Members and Owners as the Latest Business Solution Provider

Posted on January 10, 2019 in Blog ,Solutions360 by
Solutions360, Inc. Offers Business Efficiency Software to PSA Members and Owners as the Latest Business Solution Provider

        WESTMINSTER, CO – January 10, 2019– PSA has announced a partnership with Solutions360, Inc., a leading provider of business management software for professional systems integrators in the security and audio-visual markets, as a part of the PSA Business Solutions Providers program. PSA Members will be able to streamline their business procedures and workflow through the Q360™ Software which includes full accounting, project management, job costing, service and dispatch, inventory and sales functions. “This is a very exciting partnership for Solutions360, Inc. […]

More info »

Blog Tags

Archives

business management software