Micheal Shinn of AVNation interviews John Graham and Tofiq Indawala to learn more about how Solutions360 strives to become our customers’ most valued business partner.
There’s a vast echoing gap between the mindset of accounting and project management in most businesses. It has a lot to do with time: The PMO works with a today-and-tomorrow mindset – getting the project done, on time, to specs. Accounting works with a history mindset – keeping track of things that have already happened in order to report, analyze profitability, be compliant, and invoice. That gap hurts your PMO and your overall bottom line. Mind the gap! Most Project Management Offices (PMOs) are good […]
This is a guest post from David McNutt, Parter at Navigate Management Consulting Getting a solid handle on the performance of your business isn’t easy. End of the month reports don’t help much because they just look backwards. Effective managers need to know much more current information to make decisions that will drive business success forward. A Key Performance Indicator (KPI) is any measure that is significant in understanding how the business is performing and it can be used in many different functions and levels: […]
Article published in Commercial Integrator September 16, 2016 “Breaking the Mold: This Integration Firm Is Programmed Differently” Casaplex’s non-traditional team of non-AV-type-employees has added up to an AV integration firm that can do things with products that others simply can’t. Derek Goldstein was never a DJ. He wasn’t in a band. He never even worked as a roadie. The 36-year-old’s background doesn’t seem to fit the narrative for AV integration industry company founders. Instead of pushing an AV cart, Goldstein spent his formative years writing code […]
“Across our 10 branch offices, sales on average are up 7% last quarter.” This statement tells you exactly nothing. But it sure sounds like good news in a management meeting. And seldom does someone ask the follow-up question. It turns out that four of the offices each saw their sales double, while most of the other ones are struggling or even trending decreases in sales. That’s the nuance of what’s really happening. That’s an actionable piece of information, quite the opposite of the former; which might […]
The business of improving your business is serious business. How many times have you or someone on your team tinkered with a process and had it result in less than desired results? Perhaps it wasn’t adopted, or only partially adopted by a few on the team. Or worse, it had adverse results on other areas of the business. In today’s world of commerce you need to be nimble and constantly thinking about how you can improve; either making things more efficient or creating a better customer experience. […]
Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples of value added resellers and manufacturers mismanaging customer expectations in order to close a sale. And I’m not sure if this is worse, but often times the mismanagement isn’t done on purpose but due to ignorance on the part of what constitutes a successful implementation. […]
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