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Harness the Power of Data with Q360 PSA Software

Posted on February 12, 2018 in Blog ,Business Process Improvement ,Improve Profitability by
Harness the Power of Data with Q360 PSA Software

Big Data is on everyone’s lips as both a challenge and an opportunity for 2018, with a promise that increased information will allow us to yield valuable insights and make better business decisions. Organizations that manage to make sense of their data, and use it to make informed business decisions are gaining competitive advantage. We spoke with Kelly McCarthy, President at Genesis Integration about this trend, and its impact on technology integrators. “With Q360, the amount of data available to us grew considerably, and our […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by
5 Best Practices from AVI Systems for a Successful ERP Implementation

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Q360 Drives Business Transformation at Adtech Systems

Posted on September 18, 2017 in Blog ,Customer Success Stories by
Q360 Drives Business Transformation at Adtech Systems

Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today, Adtech has 170 employees, and operates across three states, serving some of the largest organizations in the region. In March 2015, two local entrepreneurs – Dustin Campbell and Philip Muscatello – purchased a majority interest in Adtech Systems. Dustin and Phil have extensive backgrounds in business operations and management across a variety […]

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How Spinitar Increased Margins by Focusing on Billable Hours

Posted on April 23, 2018 in Blog ,Customer Success Stories ,Q360 by
How Spinitar Increased Margins by Focusing on Billable Hours

Before Solutions360, Spinitar lacked visibility into labor utilization rates, or the percentage of billable hours that employees worked. From an operational efficiency perspective, the company wanted to improve the way it managed its labor pool. Today, with the Solutions360 software platform, Spinitar is able to optimize resource utilization, and do more with less. We spoke with Jay Rogina, Principal at Spinitar, about how the company’s focus on billable hours helped to increase margins. Prior to Solutions360, employees were already posting their hours, but the data […]

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Tame the Anarchy of Innovation with a Process-Driven Culture

Posted on April 16, 2018 in Around the Web ,Change Management by
Tame the Anarchy of Innovation with a Process-Driven Culture

By Ivan Seselj Almost universally, innovation is regarded as a positive force. In fact, in today’s fast-paced business environment, it’s often considered essential for business survival. For example, consider how many businesses — especially in the technology space — now have a Chief Innovation Officer whose job it is to originate new ideas, while recognizing and fostering innovative ideas generated by others. Anarchy, on the other hand, is generally associated with destruction and conjures up images of insurrection, disorder, chaos and mayhem. So what do […]

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Managed Services: What Are You Waiting For?

Posted on April 9, 2018 in Around the Web ,Change Management by
Managed Services: What Are You Waiting For?

It’s tough for AV integrators to make money selling expensive gear, but there’s a better way for them to maintain a close relationship: managed services. March 19, 2018 D. Craig MacCormack OK, what’s your excuse? We’ve been telling you for years that your competitors are offering managed services and yet you’re still not doing it. We even chose our 2015 Integrator of the Year in part because of their proficiency in literally thinking outside the box and working to perfect their recurring revenue model to […]

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The Impact of M&A on the MSP Market

Posted on April 2, 2018 in Achieve Business Growth ,Around the Web by
The Impact of M&A on the MSP Market

By Arlin Sorensen, CEO and Founder of the Heartland Companies It’s all the rage right now. Everyone seems to be a buyer or seller; some are even trying to play both sides of the M&A puzzle. It is hard to find anyone who is not actively considering M&A as a strategy for growth or exit. And while it may be exciting and the seemingly best option for growing or transition, it also comes with some baggage that can become detrimental if not managed well. One […]

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How to Involve Employees in Process Improvements

Posted on March 26, 2018 in Around the Web ,Business Process Improvement by
How to Involve Employees in Process Improvements

By Ivan Seselj Is it a struggle to get your staff involved in process improvement initiatives? If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve business processes. Even once they do get employees involved, it’s often a challenge to sustain the momentum. The good news is that given the chance, most employees do want to have a voice in process improvement. Management just needs to make it as easy as possible for staffers to […]

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Keep it Simple for Gold Medal Business Processes

Posted on March 19, 2018 in Business Process Improvement ,Industry Discussion by
Keep it Simple for Gold Medal Business Processes

By Sarah Berkowski For two weeks last month, some of the world’s premier athletes came together in Pyeongchang, South Korea to take part in the 2018 Winter Olympics. While some of the sports featured in the games may be unfamiliar to many parts of the world — think biathlon or curling — there’s no denying all of the participants were at the top of their respective sports. The same holds true for the upcoming playoffs in professional basketball and ice hockey. While the sport and […]

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How To Help VARs Adopt The As-A-Service Revenue Model

Posted on March 12, 2018 in Blog ,Change Management by
How To Help VARs Adopt The As-A-Service Revenue Model

The as-a-Service revenue model has become a common delivery model for many business applications, but that doesn’t make it any easier when trying to convince VARs to utilize it. In this exclusive interview, Suzanne Davis, Director of Channel Sales at Harbortouch, breaks down the benefits of the as-a-Service model and offers advice on how the help VARs transition to it smoothly. BSM: What is the biggest benefit to VARs/dealers of the as-a-Service recurring revenue model? Davis: The as-a-Service business model delivers VARs with a stable, […]

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