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You’re A Recurring Revenue Believer… Now What?
Four MSPs (managed services providers) share marketing and customer retention tips that have made the biggest impacts on their companies’ success. Lots of break-fix VARs would prefer to exchange their unpredictable sales cycles for the stability of a managed services
November 20, 2017
How to Shape Your Company Culture
Your company culture drives your company’s success. It’s formed from the values and mindset of your employees and leadership team. When you design a company culture and work environment that your employees appreciate, they’ll care more about their jobs and
November 13, 2017
Establishing Shared Values and Ethics
by Brad Malone, MA, PMP We’ve all heard how different generations of people (baby boomers, Gen X, Gen Y) work and live differently. This sometimes causes frustration for those of one generation who must interact with those of another generation
November 6, 2017
Employee Engagement is Essential for a Successful ERP Implementation
It has been two and half years since Dustin Campbell took the helm at Adtech Systems, and over that time the company has focused heavily on internal operations. “Our general thesis is you have to have a very strong operational
October 30, 2017
Is Your Service a Commodity?
By Greg VanDeWalker Low cost and high quality managed services do not go together I’m a huge history buff, so when I was in Manhattan this summer, I couldn’t pass up the opportunity to visit Alexander and Eliza Hamilton’s
October 23, 2017
Solutions360 Fuels Growth at Genesis Integration
Client Profile Since its inception in 1990, Genesis Integration has transformed from a professional audio provider into a highly sophisticated systems integration company. The company provides a full range of design/build, consulting and installation services for numerous markets including Audio
October 16, 2017
The Age of Data-Driven Business is Upon Us: Are You Listening, Integrators?
All business should be data-driven business, according to this column by Dan Newman. He and many others say that AV business data is good for integrators. by Daniel Newman The AV integration space wants to be taken seriously as a high-tech
October 9, 2017
How to Stay on Track Through the Change Management Process
No matter how perfect your change management plan is, there are sure to be bumps in the road. Here are some dos and don’ts to help smooth out those inevitable bumps and keep you on track. When working though a
October 2, 2017
Four Questions to Take Your Customer Relationships to the Next Level
By Lori Berry We all have vendors, and if we are lucky enough we have partners. The difference: the partner truly cares about a mutually-rewarding relationship, where a vendor is single-minded in their pursuit of the next deal. So
September 25, 2017
Q360 Drives Business Transformation at Adtech Systems
Client Profile Adtech Systems opened its doors in 1988 as a projector reseller. Over the years, the company has evolved to become one of the premiere professional audio/visual integrators in New England. Today (September 18th, 2017), Adtech has 170 employees,
September 18, 2017
Solutions360 Helps Genesis Integration Pivot to Services
There is a lot of discussion within the integrator community about the need to get into managed services and develop streams of recurring monthly revenue in response to shrinking margins on hardware. We spoke with Kelly McCarthy, President at Genesis
September 11, 2017
Pivot to Profit: Integrators Learn from Major Technology Players
CEDAR RAPIDS, IA, Aug. 22, 2017 The second annual Pivot to Profit event, hosted by NSCA, PSA Security, and SYNNEX, is attracting big names in technology. These companies want to teach integrators how to “pivot” to take advantage of new
September 4, 2017
