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Operations in the Summer Months

Posted on August 19, 2019 in Around the Web ,Blog by
Operations in the Summer Months

by Mike Abernathy Getting Back to Basics On a daily basis at NSCA, I chat with integrators about being more efficient. Increasing efficiency leads to more time being available, higher levels of profitability and happier customers (assuming, of course, that quality isn’t sacrificed for efficiency). Integrators often ask us how they can increase profits without adding dollars to the top line. We frequently hear this question: “Our sales are growing, but our profits are not. Now what?” This problem is nothing new; in fact, we’ve […]

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Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Posted on August 12, 2019 in Achieve Business Growth ,Automate Operations ,Blog ,Solutions360 by
Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Solutions360 and D-Tools share a common vision to help integrators increase productivity, efficiency and standardization. From the first interaction with a new customer to the final service touch point, you want the design and engineering experience to be seamless and impressive. But using disparate systems and tools can make that a challenge. We’ve got good news: There’s an answer! Announcing the D-Tools and Solutions360 integration “We are very excited about the integration,” says Tofiq Indawala. “Our customers handle a lot of functions in Q360 including […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by
Metrics and KPIs Should Drive the Right Behavior

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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Why You Should Support the NSCA Ignite Initiative

Posted on June 24, 2019 in Blog ,Industry Discussion by
Why You Should Support the NSCA Ignite Initiative

Join Solutions360 and Support the NSCA Ignite Initiative Ignite is an initiative established by the NSCA Education Foundation. The NSCA Ignite program is aimed at attracting and engaging the next generation of audiovisual technology professionals. There is a growing demand for additional talent in our industry, and Ignite’s main goal is to make sure that young people, just embarking on their careers, are aware that the AV industry is here, AND it’s a great place to work! It is up to us to make the […]

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Thank You for Visiting Solutions360 at InfoComm 19!

Posted on June 17, 2019 in Blog ,Improve Profitability ,Q360 by
Thank You for Visiting Solutions360 at InfoComm 19!

      It was the 10th year for Solutions360 at InfoComm 19, and another record week in Orlando!             With the championship looming, it was a tough week for our team to be away from Toronto, but Solutions360 was proud to represent #RaptorsNation at InfoComm. In between Raptors games, we spent our days on the show floor talking to integrators about how a unified ERP software package can help you win more business and produce higher margins, while building better customer […]

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How Can Systems Integrators Defend Labor Hours Beyond the Job Site?

Posted on June 3, 2019 in Around the Web ,Blog by
How Can Systems Integrators Defend Labor Hours Beyond the Job Site?

On this NSCA Industry Insights, Chuck Talks Labor & Installation Standards A questions that NSCA often hears, is how do systems integrators defend labor hours beyond what time is spent on the job site? This issue is especially prevalent for integrators that work with construction managers and general contractors, but even some end-users. “They just see what happens on the job site,” Chuck explains. “We might have a 200 hour project, but we’re only on the job site for a certain period of time. Customers […]

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Avoid the Pitfalls of Business Process Improvement Initiatives

Posted on May 14, 2019 in Blog by
Avoid the Pitfalls of Business Process Improvement Initiatives

The business of improving your business is serious business.  How many times have you or someone on your team tinkered with a process and achieved a less than desired result?  Perhaps it wasn’t adopted, or only partially adopted by a few on the team.  Or worse, it had adverse results on other areas of the business.  In today’s world of commerce you need to be nimble and constantly thinking about how you can improve; either making things more efficient or creating a better customer experience.  Change is […]

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