In this episode of ClearTalk, Tim Archambault and Mark Demler discuss the critical post-implementation phase for ERP systems, specifically focusing on customer success with Q360 by Solutions360. The conversation highlights the importance of a well-prepared go-live, with Mark emphasizing the necessity of a rigorous checklist that ensures all preparations, from database cleanup to staff training, are completed thoroughly.

Mark shares that the structured approach provided by Solutions360, including detailed checklists and ongoing support from business analysts, was integral in smoothing the transition and minimizing surprises. They also delve into the day-to-day management post-go-live, where the real-time adjustments and proactive project management play a pivotal role in addressing unexpected challenges that arise during initial usage.

The discussion covers how the ERP system facilitates better business practices through detailed metrics and forecasting, allowing businesses to make more informed decisions and adapt to their operational needs more dynamically. Mark notes the significant impact of having reliable data on improving business operations and strategic planning. The episode wraps up with Mark and Tim reflecting on the benefits of having a flexible, well-supported ERP implementation process that not only addresses immediate business needs but also fosters long-term growth and efficiency.

If you have any questions for Mark, please reach out to him at [email protected]

To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/