3 Tips to Help Integrators Grow Services Revenue

Posted on January 18, 2021 in Achieve Business Growth ,Blog ,Solutions360 by

Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are very reactive and we take care of them, but we really want to build that business to be a higher percentage of our overall revenue. How do we do that?” Today, Steve Riley, from Navigate Management Consulting, outlines the three steps integrators should take to […]

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Understand the Power of Variable Costs

Posted on January 11, 2021 in Around the Web ,Blog by

  Integrators that understand the power of variable costs know that every dollar saved goes directly to profits. This is Part 1 in our new blog series from Joel Harris, which explains the power of variable costs for your integration business. More than 20 years ago, I discovered the hidden profit enhancement found in focusing on reducing overhead costs, and on making certain that direct costs were truly variable costs. My company had acquired a failed roll-up with a national footprint, with great customers and […]

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The Time Billing Paradox

Posted on January 4, 2021 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have when they hear the two scary words – time tracking. This is one of the biggest hornet’s nests Solutions360 deals with during an ERP implementation. One of the main issues is that people feel micromanaged when they must be responsible for tracking their time. It […]

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CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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Best Practices for Building Recurring Revenue

Posted on December 21, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and how to embrace a recurring revenue model. In previous blogs we have discussed how customers are asking for AV-as-a-Service, as well as how to create predictable cash flow with monthly recurring revenue. Today, Steve Riley is joined by Chad Sowers, Director of Business Development with […]

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Does Everyone Understand the Purpose of Your Processes?

Posted on December 14, 2020 in Business Process Improvement ,Industry Discussion ,Q360 by

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove waste, variation, or steps that don’t add value. They don’t throw everything away and start over, blaming everyone who was ever involved in creating the process. That would be a […]

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How Good Are You at Predicting the Past?

Posted on December 7, 2020 in Around the Web ,Blog by

The better you are at predicting the future, the better decisions you will make. One of the things I like about The Economist magazine is that, unlike most publications at this time of year, it doesn’t simply forecast what lies ahead, but evaluates the forecasts made last year. Were their forecasts accurate or not? Were they based on sound reasoning? Were they grounded in valid assumptions? The application to your integration business is that while It’s all well-and-good to look to the future and forecast opportunities and […]

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