Yearly Archives: 2019

Quality Equals Pride

Posted on September 3, 2019 in Blog by

by Brad Malone, Partner at Navigate Management Consulting Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride in that accomplishment? And if so – which comes first? Is there a causal relationship? Before we start – we need to define both quality and pride – words that sometimes have different meanings. Let’s use Merriam Webster’s definition for both. Quality vs. Pride Quality is a degree of excellence; a superiority […]

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How Do You Get Your Sales Team to Sell as-a-Service?

Posted on July 29, 2019 in Change Management ,Industry Discussion by

There has been a lot of discussion in the integration industry about the need to develop services revenue, and embrace new business models, in order to remain relevant. At InfoComm, Chad Sowers, Director of Business Development at GreatAmerica Financial Services stopped by our booth to talk about some of the stumbling blocks that he sees integrators experiencing. “There will be challenges as integrators make that transition into managed services, or hardware-as-a-service, AV-as-a-service, or any new business models,” Sowers reports. “One of the biggest stumbling blocks […]

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Leadership Buy-in is Critical for a Successful ERP Implementation

Posted on February 4, 2019 in Blog by

In previous blog posts, we have discussed at length, the importance of employee engagement for a successful ERP implementation. Without a doubt, it is important to get buy-in from the employees. Everyone must go in with the right attitude and the right mindset – people need to embrace change. Furthermore, if you are not clear about articulating how the scope of an individual’s work is going to change it can present challenges for adoption. So change has to be well planned and well communicated in […]

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The 5 Most Common Business Process Management Hurdles

Posted on May 22, 2018 in Around the Web ,Business Process Improvement by

By Sarah Berkowski Organizational change management requires dedication, clarity of vision and patience to be effective. While every organization will face a different set of challenges when undertaking a business process management (BPM) initiative, the challenges often fall into one of the five categories below. 1. Lack of Leadership Commitment When the management team is truly committed to meeting an objective, leaders pull out all the stops. Money, people and other resources flow freely. When management is not fully committed, leaders leave their people adrift. Priorities […]

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How to Involve Employees in Process Improvements

Posted on March 26, 2018 in Around the Web ,Business Process Improvement by

  By Ivan Seselj Is it a struggle to get your staff involved in process improvement initiatives? If so, you’re not alone. Businesses in virtually every industry wrestle with how to engage teams in efforts to improve business processes. Even once they do get employees involved, it’s often a challenge to sustain the momentum. The good news is that given the chance, most employees do want to have a voice in process improvement. Management just needs to make it as easy as possible for staffers […]

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Keep it Simple for Gold Medal Business Processes

Posted on March 19, 2018 in Business Process Improvement ,Industry Discussion by

By Sarah Berkowski For two weeks last month, some of the world’s premier athletes came together in Pyeongchang, South Korea to take part in the 2018 Winter Olympics. While some of the sports featured in the games may be unfamiliar to many parts of the world — think biathlon or curling — there’s no denying all of the participants were at the top of their respective sports. The same holds true for the upcoming playoffs in professional basketball and ice hockey. While the sport and […]

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Establishing Shared Values and Ethics

Posted on November 6, 2017 in Blog ,Change Management by

by Brad Malone, MA, PMP We’ve all heard how different generations of people (baby boomers, Gen X, Gen Y) work and live differently.  This sometimes causes frustration for those of one generation who must interact with those of another generation whom they deem not to be acting “correctly.” It’s the same type of challenge we occasionally face when working with people from different cultures — their motivations often don’t match our own. Yet what is the definition of acting “correctly” and who determined it?  Why […]

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