Yearly Archives: 2021

Q360 Is the Best Workflow Tool for Integrators

Posted on April 14, 2021 in Automate Operations ,Business Process Improvement ,Q360 by

What does it mean that Q360 is a business process management and workflow tool? When you look at an integration business in terms of workflows, Q360 helps to organize data so processes can be standardized across the organization. This allows integrators to reduce risk and create predictable outcomes. In today’s video, Tofiq Indawala, Director of Product Management, and John Graham, the Executive Vice President of Solutions360 share how Q360 helps integrators achieve this within their organizations. Q360 takes an end-to-end holistic approach to create business […]

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Introduction to Q360

Posted on April 6, 2021 in Automate Operations ,Business Process Improvement ,Q360 ,Solutions360 by

Welcome to another episode of the Solutions360 ClearTalk Podcast. Today, our Executive Vice President, John Graham, joins us for an introduction to Q360, and to discuss how it is different from other ERP software platforms. Q360 is a full ERP system specifically designed for technology integration companies. And that’s a subtle difference, but it makes all the difference in the world. “Technology integrators are in a challenging business,” says Graham. “There’s a lot of little nuances in how they operate that are tricky for most […]

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What Happens When the Project Estimate Doesn’t Match Reality?

Posted on February 3, 2021 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But this assumes that the estimate is accurate. Is this a familiar conversation in your integration business? “Well, our estimates have to be good.” “Why?” “Because we always hit them.” This would be all right in a world with perfect estimates, but what happens when the project estimate doesn’t match […]

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Customer Success Manager Is One of Solutions360’s Most Innovative Roles

Posted on January 25, 2021 in Blog ,Customer Success Stories ,Q360 by

Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help them achieve their business goals. “I look to build strong value-added relationships with our customers by understanding their business goals and discussing strategies to help them achieve these goals. I listen to customers as they voice their needs within Solutions360,” says Lyall. The Solutions360 Support […]

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3 Tips to Help Integrators Grow Services Revenue

Posted on January 18, 2021 in Achieve Business Growth ,Blog ,Solutions360 by

Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are very reactive and we take care of them, but we really want to build that business to be a higher percentage of our overall revenue. How do we do that?” Today, Steve Riley, from Navigate Management Consulting, outlines the three steps integrators should take to […]

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The Time Billing Paradox

Posted on January 4, 2021 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have when they hear the two scary words – time tracking. This is one of the biggest hornet’s nests Solutions360 deals with during an ERP implementation. One of the main issues is that people feel micromanaged when they must be responsible for tracking their time. It […]

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CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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