Yearly Archives: 2019

Operations in the Summer Months

Posted on August 19, 2019 in Around the Web ,Blog by

by Mike Abernathy Getting Back to Basics On a daily basis at NSCA, I chat with integrators about being more efficient. Increasing efficiency leads to more time being available, higher levels of profitability and happier customers (assuming, of course, that quality isn’t sacrificed for efficiency). Integrators often ask us how they can increase profits without adding dollars to the top line. We frequently hear this question: “Our sales are growing, but our profits are not. Now what?” This problem is nothing new; in fact, we’ve […]

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Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Posted on August 12, 2019 in Achieve Business Growth ,Automate Operations ,Blog ,Solutions360 by

Solutions360 and D-Tools share a common vision to help integrators increase productivity, efficiency and standardization. From the first interaction with a new customer to the final service touch point, you want the design and engineering experience to be seamless and impressive. But using disparate systems and tools can make that a challenge. We’ve got good news: There’s an answer! Announcing the D-Tools and Solutions360 integration “We are very excited about the integration,” says Tofiq Indawala. “Our customers handle a lot of functions in Q360 including […]

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Solutions360 President Working with Canadian Universities on AI Solutions for AV Companies

Posted on July 22, 2019 in Around the Web ,Automate Operations ,Solutions360 by

Solutions360 President Brad Dempsey targeting InfoComm 2020 for launch of prototype of artificial intelligence solution aimed at low-voltage contractors. By D. Craig MacCormack Solutions360 president and founder Brad Dempsey is singing a familiar refrain when it comes to the implementation of artificial intelligence in pro AV, but how many in the industry are listening? Dempsey said at InfoComm 2018 he expects AI and voice control to play prominent roles for pro AV firms by next year, but he knows it’ll take some convincing to get many others […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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Will Your Integration Business Survive Corporate Adolescence?

Posted on July 2, 2019 in Achieve Business Growth ,Around the Web ,Change Management by

Without even defining corporate adolescence, you can figure out what it means. Corporate adolescence is a term Navigate likes to use to describe that awkward stage in a company’s life when they are no longer small—but not yet large.  You have some of the characteristics of each but are not quite one or the other.  And it’s downright uncomfortable. Almost everyone survives human adolescence (somehow).  Unfortunately, the mortality rate for companies is somewhat higher: some don’t.  But the odds of corporate survival go up dramatically […]

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Why You Should Support the NSCA Ignite Initiative

Posted on June 24, 2019 in Blog ,Industry Discussion by

Join Solutions360 and Support the NSCA Ignite Initiative Ignite is an initiative established by the NSCA Education Foundation. The NSCA Ignite program is aimed at attracting and engaging the next generation of audiovisual technology professionals. There is a growing demand for additional talent in our industry, and Ignite’s main goal is to make sure that young people, just embarking on their careers, are aware that the AV industry is here, AND it’s a great place to work! It is up to us to make the […]

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NSCA Next-Generation Leadership Training

Posted on March 25, 2019 in Blog ,Industry Discussion by

Is Your Next-Generation of Leadership Ready to Lead? Finding and retaining talent is a hot topic with systems integrators in 2019. NSCA commonly hears how many integrators are struggling with developing new leaders to better understand the business, enlarge their contribution, and add more value. NSCA and our partners at Navigate Management Consulting have listened to this feedback – and are collaborating to bring a unique training program to the integration industry. Next Generation Leadership Training Next-Generation Leadership (Next Gen) Training is an intensive management development […]

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