Yearly Archives: 2020

Aligning Behavior with Values and Ethics

Posted on October 13, 2020 in Change Management ,Industry Discussion ,Q360 by

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s part of a process — it’s his attitude and corresponding actions. Ignorance has to do with competence, not behavior. Entitlement, laziness, and ambivalence manifest themselves as behavior. The goal is […]

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Distinguish Competence from Behavior to Maximize Performance Improvement

Posted on October 5, 2020 in Blog ,Business Process Improvement by

When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an employee is doing something incorrectly, managers fail to ask, “Is it because they’re not trained well, or is it because they’re choosing to behave that way?” The difference is important if a company is to get the most out of its employees. (Important note: When I use the word “incompetent” herein, […]

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How to Calculate and Recover Your Labor Burden

Posted on September 8, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

Welcome back to The Brads Show, and our series of discussions about how to build the principles of maturity into your integration business. In today’s video, Brad Dempsey and Brad Malone discuss the importance of accurately measuring labor burden, and the impacts to profits. What is job costing? A job, or a project is a unit of work. So there is a start and end date. Hopefully, there is a scope of work, there is a budget, possibly a bill of materials, and as we […]

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Buying vs Leasing, Which is Better?

Posted on August 31, 2020 in Around the Web ,Improve Financial Management ,Solutions360 by

The most important distinction between buying vs leasing is how the finance charges are paid. If you have ever bought a house or a car, or started a business, you likely have experience with loans. A question you or your customer may be wondering is when to lease and when to buy using a loan? In this blog, we will compare the two. A loan is ideal for collateral you want to own at the end of the term; something that holds its value past […]

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4 Mistakes That Are Hurting Your XaaS Sales Approach

Posted on June 29, 2020 in Around the Web ,Blog by

Changing the Way You Sell HaaS and Financing Ultimately, adopting an As-A-Service or subscription model will change your business for the better, but there is more to making the change than building out the offering. Once you are ready to get started, implementing HaaS requires a change to your sales team selling method. In Part 1 of this discussion, we focused on best practices for implementing HaaS in your integration business. Without a doubt, adjusting your sales tools and approach is not always easy. Just […]

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5 Tips for Retaining Top Technicians

Posted on June 15, 2020 in Around the Web ,Blog by

Solutions360 often talks with integrators about the challenges of finding and retaining top technicians. In 2019, CompTIA research reported the unemployment rate for IT talent at 1.3%, which supports what a time-consuming and expensive task it can be to find outstanding employees. And when you finally come across someone who can do their job well, you will want them to stay with your integration business for as long as possible. Retaining talent is not always straightforward, and often means that you must play the part […]

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4 Tips for Implementing HaaS and Financing in Your Integration Business

Posted on May 25, 2020 in Change Management ,Improve Financial Management ,Q360 by

It is time for integrators to embrace change. Being in the tech industry, you are already well aware of the need to keep up with the pace of change. One way technology providers are helping their customers keep up with all the new technology offerings is by getting them on a regular consumption model. Tech buyers want subscription-based technology and the hardware you sell is no different. By now, chances are you are considering how to build your Hardware-as-a-Service offering, or you are already up […]

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