Yearly Archives: 2019

Solutions360 Announces Launch of New Web Client

Posted on September 30, 2019 in Automate Operations ,Blog ,Change Management ,Q360 ,Solutions360 by

Solutions 360 is very excited to announce our completely redesigned Q360 web client   This is the launch of our first end-to-end web client. It is the same technology, the same efficiency and the same functionality that you’ve enjoyed for many, many decades. Now, it’s completely redesigned and available on our new web client. Our new design includes brand new functionality, new efficiency, new features, and everything that you’ve expected out of the fully executed product. This is something that our integrators have been asking […]

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Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Posted on August 12, 2019 in Achieve Business Growth ,Automate Operations ,Blog ,Solutions360 by

Solutions360 and D-Tools share a common vision to help integrators increase productivity, efficiency and standardization. From the first interaction with a new customer to the final service touch point, you want the design and engineering experience to be seamless and impressive. But using disparate systems and tools can make that a challenge. We’ve got good news: There’s an answer! Announcing the D-Tools and Solutions360 integration “We are very excited about the integration,” says Tofiq Indawala. “Our customers handle a lot of functions in Q360 including […]

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MSP Summer School: Writing Great Process Documentation

Posted on August 5, 2019 in Around the Web ,Automate Operations ,Industry Discussion by

This summer, we’re taking it back to school. Documentation Summer School, that is. This is where those who are still near the beginning of their documentation journey can explore some of the fundamentals of creating great documentation, and a documentation culture. Some of this will be older material that’s still awesome, but there will also be new pieces designed to fill in the gaps of our previous work on the subject of mastering IT documentation. The best thing about summer school is that it’s casual. Drop […]

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Solutions360 President Working with Canadian Universities on AI Solutions for AV Companies

Posted on July 22, 2019 in Around the Web ,Automate Operations ,Solutions360 by

Solutions360 President Brad Dempsey targeting InfoComm 2020 for launch of prototype of artificial intelligence solution aimed at low-voltage contractors. By D. Craig MacCormack Solutions360 president and founder Brad Dempsey is singing a familiar refrain when it comes to the implementation of artificial intelligence in pro AV, but how many in the industry are listening? Dempsey said at InfoComm 2018 he expects AI and voice control to play prominent roles for pro AV firms by next year, but he knows it’ll take some convincing to get many others […]

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Accountability Drives Business Transformation at VTI Security

Posted on April 8, 2019 in Blog ,Customer Success Stories ,Q360 by

One of our biggest goals at VTI is to improve consistency and accountability. Before Q360, there were a lot of inconsistencies in how each department operated from office to office; this was a long-standing issue. Q360 gave us a great tool to be able to identify those inconsistencies, and we use it in a way that allows us all to be on the same page. Bonnie Carpenter is the Q360 Administrator at VTI Security. “I am the liaison between our VTI colleagues and the Q360 […]

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Solutions360 Increases Visibility at South Central AV

Posted on July 30, 2018 in Blog ,Customer Success Stories ,Q360 by

Chip Sprague from South Central AV stopped by our booth at InfoComm, and sat down with Brad Dempsey to tell us how Q360 has changed his business. South Central AV has been using the Q360 software platform for just over one year. Prior to Q360, South Central had been using a Unix-based system for 25 years, plus six other systems that operated in silos. The company did not have good visibility into profitability on the project side of the business, which was a big challenge. Sprague, […]

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Solutions360 Founder Expects Voice Control and Artificial Intelligence to Permeate Pro AV By 2020

Posted on June 18, 2018 in Automate Operations ,Industry Discussion ,Solutions360 by

Brad Dempsey of Solutions360 says the company is developing products that integrate Alexa and Google Home into pro AV installations. By D. Craig MacCormack  InfoComm 2018 just wrapped up last week, but Solutions360 president and founder Brad Dempsey is already looking ahead to the next time AVIXA’s annual summer showcase returns to Las Vegas in 2020. That’s not to say Dempsey isn’t excited about InfoComm 2019 in Orlando starting June 12 — but he expects InfoComm’s return to Las Vegas to mark the mainstream adoption of […]

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