Yearly Archives: 2021

Are You Living Your Values and Ethics?

Posted on March 22, 2021 in Blog ,Industry Discussion by

Culture can be difficult to define, but it embodies who we are as a company. Welcome to another episode of Clear Talk. Today, our CEO, Brad Dempsey, is joined by Brad Malone from Navigate Management Consulting, to discuss how culture is the soul of your integration company. If you take a fish out of water, culture is the water it didn’t know it was swimming in – and it is the water that we are all swimming in when we’re in a company. It’s important to […]

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Women in Project Management

Posted on March 8, 2021 in Increase Project Profitability ,Industry Discussion ,Solutions360 by

Is the Systems Integration industry ready to fully acknowledge the value of women in the project management role and support their growth?   By Brad Malone, Managing Partner at Navigate Management Consulting I hope so, because whether the job is filled by women or men, it’s time to shift the paradigm of Project Manager from a through-the-ranks, glorified technical lead (someone who heroically gets the system up and running) – to a proactive, communications-centric facilitator (someone who manages the client’s expectations, coordinates the multiple functions […]

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3 Tips to Help Integrators Grow Services Revenue

Posted on January 18, 2021 in Achieve Business Growth ,Blog ,Solutions360 by

Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are very reactive and we take care of them, but we really want to build that business to be a higher percentage of our overall revenue. How do we do that?” Today, Steve Riley, from Navigate Management Consulting, outlines the three steps integrators should take to […]

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Understand the Power of Variable Costs

Posted on January 11, 2021 in Around the Web ,Blog by

  Integrators that understand the power of variable costs know that every dollar saved goes directly to profits. This is Part 1 in our new blog series from Joel Harris, which explains the power of variable costs for your integration business. More than 20 years ago, I discovered the hidden profit enhancement found in focusing on reducing overhead costs, and on making certain that direct costs were truly variable costs. My company had acquired a failed roll-up with a national footprint, with great customers and […]

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The Time Billing Paradox

Posted on January 4, 2021 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have when they hear the two scary words – time tracking. This is one of the biggest hornet’s nests Solutions360 deals with during an ERP implementation. One of the main issues is that people feel micromanaged when they must be responsible for tracking their time. It […]

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Does Everyone Understand the Purpose of Your Processes?

Posted on December 14, 2020 in Business Process Improvement ,Industry Discussion ,Q360 by

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove waste, variation, or steps that don’t add value. They don’t throw everything away and start over, blaming everyone who was ever involved in creating the process. That would be a […]

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Building Accountability in Your Integration Business

Posted on November 30, 2020 in Business Process Improvement ,Industry Discussion by

Today, we’re talking about project accountability, or count-on-ability. Welcome to another episode of The Navigator, with Brad Malone, Managing Partner at Navigate Management Consulting, and Brad Dempsey, CEO of Solutions 360. Project accountability means that we all have our roles, and our responsibilities. In previous sessions we discussed the importance of telling the truth early and throughout a project lifecycle. And we have also talked about managing the inevitable change that happens during a project. It takes a village to raise a child, and it […]

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