Yearly Archives: 2020

Does Everyone Understand the Purpose of Your Processes?

Posted on December 14, 2020 in Business Process Improvement ,Industry Discussion ,Q360 by

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove waste, variation, or steps that don’t add value. They don’t throw everything away and start over, blaming everyone who was ever involved in creating the process. That would be a […]

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Building Accountability in Your Integration Business

Posted on November 30, 2020 in Business Process Improvement ,Industry Discussion by

Today, we’re talking about project accountability, or count-on-ability. Welcome to another episode of The Navigator, with Brad Malone, Managing Partner at Navigate Management Consulting, and Brad Dempsey, CEO of Solutions 360. Project accountability means that we all have our roles, and our responsibilities. In previous sessions we discussed the importance of telling the truth early and throughout a project lifecycle. And we have also talked about managing the inevitable change that happens during a project. It takes a village to raise a child, and it […]

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Solutions360 Releases New Job Costing Survival Guide

Posted on September 21, 2020 in Blog ,Improve Profitability ,Increase Project Profitability ,Q360 ,Solutions360 by

Why Is Job Costing So Important in 2020? Over the last 20 years, Solutions360 has worked with hundreds of businesses to help apply technology that improves business process management and profitability. One of the most complicated issues that Solutions360 has encountered in the professional services space is the practice of proper job costing methods. Less than 10% of the companies that Solutions360 works with do an accurate job of job costing prior to our engagement. The primary reasons for this are: Estimates are based on […]

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The Power of Forecasting for Your Integration Business

Posted on August 17, 2020 in Blog ,Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by

Welcome back to our series of discussions about metrics and how to build the principles of maturity into your integration business. We’ve talked in a number of these sessions about mature companies versus younger companies or immature companies. And what we talk about today, is how do we get those immature companies to emulate what the mature companies, the successful ones that we work with, are doing. “When you look at a mature integration company, they really value the whole concept of the power of […]

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Project-Based Financial Concepts for Integrators

Posted on June 22, 2020 in Improve Financial Management ,Increase Project Profitability ,Industry Discussion ,Solutions360 by

Recently, our CEO, Brad Dempsey, joined Brad Malone on the Navigator podcast. This episode is part of Navigate Academy Module 4 Project-Based Financial Concepts In terms of maturity, Solutions360 sees a wide range of integration companies. “We see the complete gamut of maturity,” says Dempsey. “It really runs from lifestyle businesses – small businesses started by somebody who had a passion or a skill with an opportunity to do something – all the way up to very professional companies that are even ISO certified.” “If […]

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Make Your Scope of Work Statements Stand Out

Posted on June 1, 2020 in Around the Web ,Business Process Improvement ,Industry Discussion by

Good Scope of Work Statements Establish Boundaries and Responsibilities A well-defined and communicated scope statement is one of the primary methods of managing a client’s often-changing expectations of what they will ultimately receive from a project. This is developed during the proposal phase of the project — initiated as part of the sales cycle — and is included within the more comprehensive scope of work document. There are really two types of scope of work statements, each serving a different purpose in clarifying the scope […]

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Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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