Yearly Archives: 2020

Q360 Helps Integrators Develop Best Practices for Access Control

Posted on February 10, 2020 in Automate Operations ,Business Process Improvement ,Q360 ,Solutions360 by

What is the best way for integrators to track of all those customer passwords? One the of questions Solutions360 always hears from integrators is how to store all their access information. Access control is a problem across the integration industry.  Technicians are installing IoT devices in customers’ network environments, and all of these devices have passwords and usernames. Plus, the servers and computers that technicians use also have passwords and usernames. Access control is also important from a managed service perspective. Many MSPs need to […]

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Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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Close the Profitability Loop in Your Job Costing Process

Posted on January 6, 2020 in Blog ,Business Process Improvement ,Increase Project Profitability ,Q360 by

Job costing is one of the most complicated issues that Solutions360 has seen in the integration industry. Solutions360 has worked with more than 200 integrators, and fewer than 10 percent were satisfied with their job costing process, prior to implementing Q360. Often there was no job costing process in place, so estimates were based on gut feel. And many integrators were not fully burdening costs. All of this contributes to a lack of visibility into the accuracy of an estimate. In today’s competitive environment, as […]

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Creating Culture for an Increasingly Remote Workforce

Posted on November 18, 2019 in Blog ,Change Management ,Industry Discussion by

Many organizations, Solutions360 included, are moving to more of a remote workforce. Today, our CEO, Brad Dempsey, speaks with Brad Malone, Partner with Navigate Management Consulting, about some of the challenges that Solutions360 has faced while embracing remote working, and how the company has addressed those challenges. “The first thing, that’s most important, is you need a culture that supports the communication necessary for remote workers,” says Dempsey. “Communication comes in many forms. A lot of us instantly think of email and possibly some video […]

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It Will Take a Village to Make the Security Industry Cyber Secure

Posted on October 7, 2019 in Around the Web ,Change Management ,Q360 by

When it comes to who is responsible for the security industry’s cyber security preparation, the correct answer is everyone: manufacturers, security integrators and dealers, consultants and end users.   In Gordon Ramsay’s latest reality TV show, “24 Hours to Hell and Back,” chef Ramsay and his team pick a failing restaurant and, over the course of 24 hours, use a combination of training, physical changes and tough love in an attempt to get them back on track and save them from themselves. The theme of […]

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Quality Equals Pride

Posted on September 3, 2019 in Blog by

by Brad Malone, Partner at Navigate Management Consulting Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride in that accomplishment? And if so – which comes first? Is there a causal relationship? Before we start – we need to define both quality and pride – words that sometimes have different meanings. Let’s use Merriam Webster’s definition for both. Quality vs. Pride Quality is a degree of excellence; a superiority […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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