Yearly Archives: 2021

How to Keep a Project on Course

Posted on June 28, 2021 in Blog ,Increase Project Profitability ,Industry Discussion ,Solutions360 by

If all projects are different, what is the best way for integrators to keep a project on course? All integration projects are unique, and there’s no two alike, right? Yes, all projects contain uniqueness and uncertainty. But there is also a lot of similarity, with many repeatable activities that can (and should be) standardized. If we understand that performing an activity in a standard and repeatable manner will always have some variation, then our measurement process must allow for variation. This concept was described in […]

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Measuring Customer Profitability

Posted on June 8, 2021 in Business Process Improvement ,Increase Project Profitability ,Q360 by

Are Your ‘Best’ Customers Your Most Profitable? On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Brad Malone and Joel Harris from Navigate Management Consulting to talk about customer profitability. Are your best customers sometimes your worst customers? All too often, integrators think about their best customers in terms of size, or revenue, or sales. Yet sometimes they are actually your worst customers, because of what they take out of the company, or what they deliver to the company in terms of […]

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How Do You Manage a Remote Workforce?

Posted on May 17, 2021 in Around the Web ,Blog by

One consequence of the COVID pandemic is that managers have had to deal with a new, and to many, a daunting challenge: learning how to manage a remote workforce. What are they doing? Are they really working or have they checked out? Are they working long enough? Hard enough? Understandably, managers have felt the angst of wrestling with these questions. However, underlying all of them is a more fundamental question: How would I know? That’s the right question. How would you know if your team […]

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Customer Success Manager Is One of Solutions360’s Most Innovative Roles

Posted on January 25, 2021 in Blog ,Customer Success Stories ,Q360 by

Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help them achieve their business goals. “I look to build strong value-added relationships with our customers by understanding their business goals and discussing strategies to help them achieve these goals. I listen to customers as they voice their needs within Solutions360,” says Lyall. The Solutions360 Support […]

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5 Actions Productive People Take That Most People Don’t

Posted on August 4, 2020 in Around the Web ,Blog by

If you want to reach your goals, surround yourself with productive people. It will only be a matter of time before their good habits rub off on you. Two and a half years ago, I made a decision that would change the trajectory of my career: I challenged myself to get to know one new person a week who was doing something I thought was cool. This decision alone was worth its weight in silver. What turned it to gold, however, was asking a few […]

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All Sales People Should Create This One Thing for Themselves

Posted on July 13, 2020 in Around the Web ,Blog by

This is a guest blog post by Chris Peterson, Principal at Vector Firm Greg Maddux, former Major League Baseball player, four-time Cy Young Award winner, and MLB Hall-of-Famer, was known for his control.  He wasn’t overpowering but was always in control of his pitches and his ego. It was his control that led to his greatness. However, if you watched him closely, there were a few times during every game when Maddux lost control of his temper while he was on the mound, and sometimes […]

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Make Your Scope of Work Statements Stand Out

Posted on June 1, 2020 in Around the Web ,Business Process Improvement ,Industry Discussion by

Good Scope of Work Statements Establish Boundaries and Responsibilities A well-defined and communicated scope statement is one of the primary methods of managing a client’s often-changing expectations of what they will ultimately receive from a project. This is developed during the proposal phase of the project — initiated as part of the sales cycle — and is included within the more comprehensive scope of work document. There are really two types of scope of work statements, each serving a different purpose in clarifying the scope […]

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