Yearly Archives: 2019

Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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What Should A Lessons Learned Process Focus On?

Posted on April 1, 2019 in Blog ,Improve Financial Management ,Industry Discussion by

When working on an integration project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say the same about many organizations’ lessons learned process — or more aptly named, their “lessons-re-learned” process. This is because so many organizations incorrectly call the lessons learned process a “postmortem.” That word choice is inappropriate because it reflects a dissection mentality; a search for recrimination […]

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The Importance Of Setting Business Benchmarks

Posted on January 7, 2019 in Blog by

NSCA recently took a deep dive into the importance of setting business benchmarks by Chuck Wilson Most likely, the idea of spending an inordinate amount of time reviewing your company’s financial performance isn’t high up on the list of fun things to do. But, over the past few years, integrators have had to do a lot of growing up. If we want to survive, we can no longer be an industry that isn’t ready to move forward. We now provide organizations with some of the […]

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Video Demo 3 – How to Monitor Project Profitability with Q360

Posted on November 26, 2018 in Blog ,Improve Profitability ,Q360 by

In this edition of Clear Talk, Tofiq Indawala shows us how to monitor project profitability in Q360. First of all, who needs to look at project profitability data? Typically, the accounting team, executives, as well as the sales team and account managers need to tap into projects and check their progress along the way. But, the most frequent users of this data are project managers, who have to control the project from a cost perspective and make sure everything stays on track financially. All access […]

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Q360 Makes it Easy for Sales Reps to Prepare for Customer Meetings

Posted on October 22, 2018 in Automate Operations ,Blog ,Solutions360 by

How long does it take you to prepare for customer meetings?   How accessible is all of your customer information?   In Q360, all the data for a customer is located in one spot, which increases visibility, making it easier for sales reps to manage customer relationships.   A common complaint from systems integrators is that none of their systems talk to each other. This makes it challenging for sales reps to get a snapshot of what is happening with their customers in real time. […]

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The 4 P’s for a Successful ERP Implementation

Posted on August 27, 2018 in Automate Operations ,Blog ,Solutions360 by

By Tofiq Indawala, PMP Implementing an ERP system is one of the most valued investments that a company can make.  It brings every element of your operations on to a single platform, allowing you to run operations from a single point of information.  There are many articles out there discussing requirements gathering for an ERP, feature lists, and how to manage the implementation project.  However, there are few that discuss the most critical elements for success.  You may have prepared and developed a plan for […]

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The Value of an Organization’s Vision

Posted on May 14, 2018 in Blog ,Industry Discussion by

How important to a company is a shared vision — one that resonates with every person in the organization and is felt by every client? Let’s find out by looking at the typical progression and growth of an audiovisual integration company. Many AV integration companies (and many companies in other industries, too) start small, with three to five people filling a multitude of roles and performing many tasks. These roles and responsibilities often overlap, so the founding members understand one another’s jobs and probably share […]

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