Yearly Archives: 2019

MSP Summer School: Writing Great Process Documentation

Posted on August 5, 2019 in Around the Web ,Automate Operations ,Industry Discussion by

This summer, we’re taking it back to school. Documentation Summer School, that is. This is where those who are still near the beginning of their documentation journey can explore some of the fundamentals of creating great documentation, and a documentation culture. Some of this will be older material that’s still awesome, but there will also be new pieces designed to fill in the gaps of our previous work on the subject of mastering IT documentation. The best thing about summer school is that it’s casual. Drop […]

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Everything You Know About Selecting Enterprise Software Is Wrong

Posted on April 15, 2019 in Around the Web by

By Joe Shepley I’ve been involved in software selection for 18 years, both as a buyer and as a consultant helping buyers find the right product for their needs. I’ve seen CIOs make snap decisions with little to no process, and RFPs that go on forever with no decision ever being made. I’ve seen organizations get tremendous value from their software platform, as well as organizations that spend millions of dollars and never end up using it. And while the many intangible factors in any software […]

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VTI Security Increases Efficiency 10-15% with Q360

Posted on March 11, 2019 in Blog ,Customer Success Stories ,Q360 by

CLIENT PROFILE VTI Security is a national commercial integrator, based in Minnesota. The company opened its doors in 1980 and has grown to over 240 employees with locations in CO, NE, TX, WI and WY. 2018 Revenue: $69 million Q360 Go Live Date: August 1, 2017 THE CHALLENGE  Prior to Q360, VTI Security was using five different software systems. “I have been working for years, slowly migrating our front end systems down to as few as possible,” says Rick Allan, Chief Technology Officer at VTI. […]

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Are Your Revenues Increasing, But Not Your Profits?

Posted on January 28, 2019 in Improve Profitability ,Increase Project Profitability ,Q360 by

If the 9th Annual Integration Business Outlook  presented by CI and NSCA is any indication, integrators will be focused on increasing profitability in 2019. Some of the biggest takeaways of the CI 2019 State of the Industry report are that business is good, revenues are climbing and integration firms are growing. But what does ‘growing’ really mean? Because when you take a closer look at the numbers, the industry is simultaneously suffering from a profitability problem. Really, this comes as no surprise. Margins on hardware […]

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A Fresh Look at Your Accounting

Posted on November 5, 2018 in Around the Web ,Improve Financial Management by

Why you may (or may not) need to hire a new CFO / Accountant A blog entry based upon The AV Profession podcast with Tim Albright and guest David McNutt from Navigate Management Consulting When we go into an organization to conduct an assessment, more times than not I end up saying, ‘You might need a new Accountant.’  Now I’m not necessarily talking about replacing someone, but I am talking about a fresh new look at how you think about and go about conducting the accounting in your […]

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Lessons Learned On The Path To Triple-Digit Managed Services Growth

Posted on December 25, 2017 in Blog ,Improve Profitability by

This VAR had to radically change its business to become a managed services provider (MSP), but another year of triple-digit growth confirms it was the right move. We’ve covered numerous success stories in Business Solutions over the past decade highlighting multiple benefits of selling managed services. Among those benefits are: steady monthly revenue, a less hectic work environment, and higher profit margins than selling project-based and break-fix IT services. If selling managed services really is better, why would more than 60 percent of IT channel […]

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Solutions360 Announces the Addition to Executive Leadership Team

Posted on November 27, 2017 in Solutions360 by

NOVEMBER 27, 2017: NEWMARKET, ON – Solutions360 Inc., a leading provider of business management software announced today that Roman Burchart has joined the leadership team as Vice President of Operations. “This was a key position for us to fill and we’re very fortunate to have Roman join our team.” says Brad Dempsey, CEO and Founder of Solutions360.  “Roman comes to Solutions360 with decades of industry experience with a proven record of operations management.” “We have the added benefit in that prior to the decision to […]

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