Yearly Archives: 2019

Leadership Buy In is Critical for Successful Business Transformation

Posted on September 16, 2019 in Blog ,Business Process Improvement ,Q360 by

What are some of the key challenges and success factors for business transformation? Solutions360 and Navigate Management Consulting are both on a mission to help integrators pursue business transformation. Navigate achieves this through process and Solutions360 through software implementation. Roman Burchart, Vice President of Operations for Solutions360, and Brad Malone, Partner at Navigate, share their thoughts on the key challenges that integrators must face if the business transformation process is going to be successful. “The success (or failure) of an ERP implementation really starts at […]

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Forecasting for Successful Project Management

Posted on September 9, 2019 in Blog ,Business Process Improvement ,Improve Profitability ,Q360 by

How do you manage and forecast resources in you integration business? “One of the biggest problems we see is that integrators aren’t laying out their projects profitably right from the beginning,” says Brad Dempsey, CEO of Solutions360. “One of the first things you need to do before you’re worried about who’s doing what, is what is the timeline of the project look like? When do I need the different kinds of labor at a much higher level? Not necessarily down to the week, and understanding […]

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Quality Equals Pride

Posted on September 3, 2019 in Blog by

by Brad Malone, Partner at Navigate Management Consulting Is there a direct linkage between the level of quality delivered within an AV systems integration project and the level of personal and organizational pride in that accomplishment? And if so – which comes first? Is there a causal relationship? Before we start – we need to define both quality and pride – words that sometimes have different meanings. Let’s use Merriam Webster’s definition for both. Quality vs. Pride Quality is a degree of excellence; a superiority […]

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Operations in the Summer Months

Posted on August 19, 2019 in Around the Web ,Blog by

by Mike Abernathy Getting Back to Basics On a daily basis at NSCA, I chat with integrators about being more efficient. Increasing efficiency leads to more time being available, higher levels of profitability and happier customers (assuming, of course, that quality isn’t sacrificed for efficiency). Integrators often ask us how they can increase profits without adding dollars to the top line. We frequently hear this question: “Our sales are growing, but our profits are not. Now what?” This problem is nothing new; in fact, we’ve […]

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Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Posted on August 12, 2019 in Achieve Business Growth ,Automate Operations ,Blog ,Solutions360 by

Solutions360 and D-Tools share a common vision to help integrators increase productivity, efficiency and standardization. From the first interaction with a new customer to the final service touch point, you want the design and engineering experience to be seamless and impressive. But using disparate systems and tools can make that a challenge. We’ve got good news: There’s an answer! Announcing the D-Tools and Solutions360 integration “We are very excited about the integration,” says Tofiq Indawala. “Our customers handle a lot of functions in Q360 including […]

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Metrics and KPIs Should Drive the Right Behavior

Posted on July 8, 2019 in Blog ,Business Process Improvement ,Industry Discussion by

First, you have to determine, the performance or the behavior you want. Only then can you determine how to measure that performance. This week, Brad Dempsey and Brad Malone, or as we like to call them, The Brad Show, discusses what kind of KPIs integrators should track, and how to use those KPIs to manage accountability. If we look at the typical integration project, the two worst metrics are also the most commonly tracked –  Are you on time and on budget? This is a […]

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Will Your Integration Business Survive Corporate Adolescence?

Posted on July 2, 2019 in Achieve Business Growth ,Around the Web ,Change Management by

Without even defining corporate adolescence, you can figure out what it means. Corporate adolescence is a term Navigate likes to use to describe that awkward stage in a company’s life when they are no longer small—but not yet large.  You have some of the characteristics of each but are not quite one or the other.  And it’s downright uncomfortable. Almost everyone survives human adolescence (somehow).  Unfortunately, the mortality rate for companies is somewhat higher: some don’t.  But the odds of corporate survival go up dramatically […]

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