Yearly Archives: 2020

Why Are Standards Important, and How Do We Get Our People to Follow Them?

Posted on March 2, 2020 in Around the Web ,Blog by

When we follow standards, it allows us to establish, measure and assure a certain level of quality, and predictability, to our clients and to one another. These days, many people have a hard time understanding why some people don’t seem to know how or care about doing the “right things” the “right way.” It seems that it’s more important to them to do things “their way,” instead of following a standard method which delivers the defined results, and is repeatable across all of the individuals […]

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Create Predictable Cash Flow with Monthly Recurring Revenue

Posted on February 24, 2020 in Around the Web ,Blog by

How important is cash flow to your integration business? A blog post based upon The AV Profession podcast from AV Nation. Most integrators agree that having a backbone of solid cash flow is the lifeblood of an integration business. There has been a lot of discussion in the industry, that developing monthly recurring revenue is one of the best ways to achieve this. Monthly recurring revenue creates predictable cash flow. On this episode of The AV Profession, Tim Albright and Steve Riley of Navigate Management Consulting, […]

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Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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How Do You Know You Are Ready for an ERP Implementation?

Posted on December 9, 2019 in Change Management by

This week, our CEO, Brad Dempsey, is joined by Brad Malone, Partner at Navigate Management Consulting, to talk about change management and ERP implementations. More specifically, how do integrators know when they are ready for all the change that will happen as part of an ERP implementation? Without a doubt, a successful implementation requires a readiness and a willingness to change, on the part of the entire team.   How do resistance and unwillingness to change drive the outcome of an ERP implementation? “We speak […]

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A Focus on Quality Will Impact Success in Your Integration Business

Posted on December 2, 2019 in Blog ,Improve Profitability ,Increase Project Profitability by

There are four ways to measure work in your integration business Quantity First are measures of output, starting with Quantity: how much work was produced.  You can usually identify and report the number of units, pounds, or other output measures, no matter what kind of work it is:  So many bricks laid, so many bags of pretzels shipped, so many ounces of gold mined.  Managers generally seek to increase Quantity. Quality The second output measure is Quality:  how good is the work produced? Were all the […]

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Who Owns the Estimating Process – Sales or Operations?

Posted on November 25, 2019 in Blog ,Business Process Improvement ,Q360 by

Who should be responsible for the estimating process? One of the issues that Solutions360 often addresses with customers is the estimating process. Today, our own Tofiq Indawala, is joined by Steve Riley, of Navigate Management Consulting, to discuss who should be responsible for the estimate. “This is a conversation I always have with customers during implementation,” Indawala reports. In terms of process management, who should be creating the estimate, and who should be creating the engineered solution? “We often see sales reps that have experience […]

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Creating Culture for an Increasingly Remote Workforce

Posted on November 18, 2019 in Blog ,Change Management ,Industry Discussion by

Many organizations, Solutions360 included, are moving to more of a remote workforce. Today, our CEO, Brad Dempsey, speaks with Brad Malone, Partner with Navigate Management Consulting, about some of the challenges that Solutions360 has faced while embracing remote working, and how the company has addressed those challenges. “The first thing, that’s most important, is you need a culture that supports the communication necessary for remote workers,” says Dempsey. “Communication comes in many forms. A lot of us instantly think of email and possibly some video […]

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