Yearly Archives: 2020

Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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How Do You Know You Are Ready for an ERP Implementation?

Posted on December 9, 2019 in Change Management by

This week, our CEO, Brad Dempsey, is joined by Brad Malone, Partner at Navigate Management Consulting, to talk about change management and ERP implementations. More specifically, how do integrators know when they are ready for all the change that will happen as part of an ERP implementation? Without a doubt, a successful implementation requires a readiness and a willingness to change, on the part of the entire team.   How do resistance and unwillingness to change drive the outcome of an ERP implementation? “We speak […]

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A Focus on Quality Will Impact Success in Your Integration Business

Posted on December 2, 2019 in Blog ,Improve Profitability ,Increase Project Profitability by

There are four ways to measure work in your integration business Quantity First are measures of output, starting with Quantity: how much work was produced.  You can usually identify and report the number of units, pounds, or other output measures, no matter what kind of work it is:  So many bricks laid, so many bags of pretzels shipped, so many ounces of gold mined.  Managers generally seek to increase Quantity. Quality The second output measure is Quality:  how good is the work produced? Were all the […]

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Who Owns the Estimating Process – Sales or Operations?

Posted on November 25, 2019 in Blog ,Business Process Improvement ,Q360 by

Who should be responsible for the estimating process? One of the issues that Solutions360 often addresses with customers is the estimating process. Today, our own Tofiq Indawala, is joined by Steve Riley, of Navigate Management Consulting, to discuss who should be responsible for the estimate. “This is a conversation I always have with customers during implementation,” Indawala reports. In terms of process management, who should be creating the estimate, and who should be creating the engineered solution? “We often see sales reps that have experience […]

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Creating Culture for an Increasingly Remote Workforce

Posted on November 18, 2019 in Blog ,Change Management ,Industry Discussion by

Many organizations, Solutions360 included, are moving to more of a remote workforce. Today, our CEO, Brad Dempsey, speaks with Brad Malone, Partner with Navigate Management Consulting, about some of the challenges that Solutions360 has faced while embracing remote working, and how the company has addressed those challenges. “The first thing, that’s most important, is you need a culture that supports the communication necessary for remote workers,” says Dempsey. “Communication comes in many forms. A lot of us instantly think of email and possibly some video […]

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Keeping Score in Your Integration Business

Posted on November 4, 2019 in Around the Web ,Blog by

Where in your organization are you keeping score, and who is responsible for it? Toward the end of the fiscal year, most organizations will set out strategic goals for the following year. Whether that’s sales, performance, customer satisfaction or profitability. But, how do you know if you are reaching those goals? Today, Brad Malone talks about this, on The AV Profession podcast, with Tim Albright. A lot of organizations have soft goals like, “We’re going to increase sales.” That’s good, but based on what? Is […]

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Revenue Recognition Basics with Brad Dempsey

Posted on October 21, 2019 in Blog ,Improve Financial Management ,Solutions360 by

Revenue recognition standards determine both how much and when revenue is recognized on the income statement…so that’s a big deal. The new revenue recognition rules came into effect for non-public companies for fiscal years beginning after December 15, 2018. So this is still a fairly new topic for integrators, and we receive lots of questions about best practices for implementing the new standards. The standard eliminates the transaction, and industry-specific revenue recognition guidance, and replaces it with a principle based approach for determining revenue recognition. […]

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