Yearly Archives: 2019

Revenue vs. Growth

Posted on May 20, 2019 in Around the Web ,Industry Discussion by

We’re growing, but what does that really mean? We have heard so much over the past five or ten years about the concept of growth. Everybody talks about it, but does anybody really knows what it means? What does growth mean to you? That is the topic of this week’s video with Brad Malone and David McNutt. “Especially in the last three years, with the economy opening up, integrators are seeing double digit growth and they’re really proud of it,” says Malone. “But what they’re […]

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From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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What Should A Lessons Learned Process Focus On?

Posted on April 1, 2019 in Blog ,Improve Financial Management ,Industry Discussion by

When working on an integration project, how often do we hear the words, “Didn’t this happen last time?” Remember, the definition of insanity is doing the same thing over and over again, and expecting a different result. You could say the same about many organizations’ lessons learned process — or more aptly named, their “lessons-re-learned” process. This is because so many organizations incorrectly call the lessons learned process a “postmortem.” That word choice is inappropriate because it reflects a dissection mentality; a search for recrimination […]

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NSCA Next-Generation Leadership Training

Posted on March 25, 2019 in Blog ,Industry Discussion by

Is Your Next-Generation of Leadership Ready to Lead? Finding and retaining talent is a hot topic with systems integrators in 2019. NSCA commonly hears how many integrators are struggling with developing new leaders to better understand the business, enlarge their contribution, and add more value. NSCA and our partners at Navigate Management Consulting have listened to this feedback – and are collaborating to bring a unique training program to the integration industry. Next Generation Leadership Training Next-Generation Leadership (Next Gen) Training is an intensive management development […]

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Culture Shapes the Future of Tempest Technologies

Posted on January 14, 2019 in Blog by

  The following customer success story comes from our partners at Navigate Management Consulting. Helping audio visual and related technology companies achieve better business results. Work hard, play hard.   Take time for your family.   We invest in our employees on a personal level.   We provide opportunities for them to grow, not just along a career path, but also in their personal lives.   “These are the core values of Tempest Technologies,” according to CEO Debbie Williamson. “We are based in a very […]

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How Many Types of Software Are You Using?

Posted on December 31, 2018 in Industry Discussion by

A common complaint from integrators is having too many different pieces of software that don’t talk to one another. “This is not uncommon, because the industry has grown up this way,” according to David McNutt. “There was never a really good piece of software to cover everything. So we use every other good piece of software, to do a number of different functions inside the company. Unfortunately, most of them don’t talk to each other.” “It is not that the pieces of software are bad, […]

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Assessing the Value of Investing in ERP Software

Posted on December 10, 2018 in Blog by

How do you know when your technology integration business is ready to invest in ERP software? Calculating the return value of an investment can be daunting, even for the experienced executive, but one which includes new ERP Software may be at the top of the list. Say the word “Enterprise” and it means the whole business will be involved and it’s sure to mean “change”- and some folks may not welcome changing from the old ways. New enterprise software will not only affect the technology […]

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